I am very sorry this happened.
I am afraid that even though our battery had a $6000 upgrade almost two years ago and is UL rated, the shear numbers are working against us. We are going through almost 100,000 of them in a busy month now and it has become a numbers game more than a quality game. I can assure everyone that we have gone way overboard regarding safety. This is another reason we do not sell unprotected cells. Trouble waiting to happen.
I have spoken to people at several factories including domestic big names and they all have incidents similar to this. This is being caused by mixing
batteries that are not exactly matched. I am not saying this is anyones fault or putting blame on any customer. You should not have to worry about things like this. This is a factory issue. You do of course not want to mix a discharged battery with a good one. Most people know this.
I would like to replace the light,
batteries, and anything else necessary to make this right. I hope people understand this is a random freak thing that we have only limited ability to prevent. We are going to begin a program of testing every CR123A battery that goes in CPF orders and maybe every order. It is that one out of 10K or one out of 100K cells that may cause a potential problem. Please be advised that this is possible with any brand of battery. Please be careful.
I sincerely apologize for this and will take even further steps to hopefully prevent it from ever happening again. Our goal is to offer a quality product. We have never been a company to take shortcuts. There are cheaper
batteries everywhere but we won't carry them.
Please give me a call with any questions or comments or ideas. We really want you to have the best.
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