Customer and Product Support Thread.

[gormly]

I have a question about the BO-8 Triton. What's the size of the holes for the wick? Will a 3mm wick fit?

I believe it is 2.5mm

I may have been just unlucky, but I have not been able to order any imr AW batteries from DV since ... well since I started looking at stuff that would use them. I had to order the 18350 efest from another site since I could not find any of the batteries for the mini lambo4 here when I ordered the device. (They showed up on the site the day after I ordered)

Can you take pre-orders with an estimated lead time? Or set a day in November when they will be in stock for the first 100 orders?
I would rather order them here. I plan to order some devices that take 18650's and add a couple of devices that use 18350's to the rotation for Christmas and I am going to have to spread my purchases out over the next 6 weeks.

Will the lambo mini take button top as well as the flat?

I am probably not going to carry the AW's anymore, there is zero profit in it and I mean zero. It's not wise to stock 1000.00 worth of product when you don;t make anything on them. I'd try another supplier but I am getting them direct so not sure if I can do any better on the cost.



I am sorry.

 

[gormly]

HI,
Sent you a few messages to your site and e-mailed you .
I was wondering how come i DON'T get any respond from you.
GR8 Costumer Support you got

My inbox is clear
Can you send me a PM? Maybe I'll get that.

or send direct to eric at gormly dot com

I'll answer, not avoiding you for sure.

 

[wolandepiphanius]

I believe it is 2.5mm

Thanks! So I guess 3mm won't fit.

 

[avig56]

My inbox is clear
Can you send me a PM? Maybe I'll get that.

or send direct to eric at gormly dot com

I'll answer, not avoiding you for sure.

I also did send you an E-mail on Nov 10 to eric at gormly dot com



and at your site:

 

[gormly]

I also did send you an E-mail on Nov 10 to eric at gormly dot com

and at your site:

View attachment 150801

I can see your email in the post, sending now..
also you might want to remove that...

 

[avig56]

How can you see my mail in the post ? I made almost everything blur !
In the email i got from you today ,you wrote "I looked up your order based on email ", how did you find my order ID ? (unless you got my original mail from Gmail).
Why do you think that i might want to remove that ?

 

[sonicdsl]

How can you see my mail in the post ? I made almost everything blur !
In the email i got from you today ,you wrote "I looked up your order based on email ", how did you find my order ID ? (unless you got my original mail from Gmail).
Why do you think that i might want to remove that ?

Well, you did say almost everything....

And by leaving it there, you open yourself up to spam and who knows what else.

 

[avig56]

This is not my mail !!!
this is my mail address !
I am not trying to hide my MAil address.
according to this PIC nobody can see my order ID Except the one who got the ORIGINAL MAIL and said he did not !
as i wrote before "In the email i got from you today ,you wrote "I looked up your order based on email "

 

[sonicdsl]

This is not my mail !!!
this is my mail address !
I am not trying to hide my MAil address.
according to this PIC nobody can see my order ID Except the one who got the ORIGINAL MAIL and said he did not !
as i wrote before "In the email i got from you today ,you wrote "I looked up your order based on email "

Chill dude. It's someone's email if not yours...that was the point. Man...

 

[avig56]

sonicdsl,
you don't get my point,
This is My Email address !
I am talking about the Email content . NOBODY can see it except the person who received it. and he said he did NOT get it.

 

[gormly]

sonicdsl,
you don't get my point,
This is My Email address !
I am talking about the Email content . NOBODY can see it except the person who received it. and he said he did NOT get it.

This really doesn't need to get complicated. sorry It has

I saw your email address (not mail content) on the picture you posted (see sonics repost) and sent a reply to you, I figured out what the problem was when I looked up your order number via the same email address, it's in my system and saw that your package had stopped for 13 days and hadn't moved, it was a pretty easy deduction and doesn't mean I saw your original email and decided not to reply. If you are implying I saw your mail content and ignored you, you are mistaken.

every person in my forums will tell you I reply to all email, sometimes at very odd hours of the night, I certainly didn't single you out. I wouldn't do that. I realize this is not pleasant for you and the lack of communication between us is troublesome but it isn't intentional.

You still haven't replied to me back, so we must be still having an issue with email somewhere along the line, unless you didn't reply? If you have then I still am not getting yours from you to me.

as I said in the email, it looks like it got stuck in the sorting facility and then oddly, 13 days later it started moving, hopefully you get it soon. I don't control the USPS and cannot make them do anything unfortunately, if it hadn't moved I would have reshipped. If it continues for more than a reasonable amount of time, I will refund your payment and take the loss.

I am not ignoring you, honest.

 

[avig56]

I did get your mail and did NOT reply to it .
How would you react if you'r in my place ?
Sent e-mail - without any reply (if there is a problem and the mail did not reach his recipient,Gmail sends a message)
I left a message at your site - completely Ignored !
Tried to contact USPS - can not because i am not an US resident (they write in their site to contact the Vendor.. it's a Da** LOOP)
How long should i wait ???
The only Person that can sort this out is You.
The reason i did not answer your e-mail is that i don't have any answers ... all i have is Lots of questions .
If you have any answers to solve the problem i will be more than glad.

 

[devaspawn]

Do you know when you will CE3 Clearomizers back in stock? I'm holding off getting my order so i don't have to pay shipping twice.

 

[dizzy8578]

The key statement Eric made that perhaps slipped over your head , is paraphrased by me as:
No one in the United States or anywhere else on the planet can even contact the USPS to track a package, complain, return something delivered to the wrong address or to buy each postal employee a beer.

Some say the president can get someone to answer the phone at a post office but I don't have any proof of it.

I do however have 25 years experience with shipping and receiving in corporate facilities large and small.

The usps has great odds that a package or letter will get to where it is addressed quickly, cheaply and intact. But when something goes wrong you are better off praying to whatever deity you prefer since that will have more effect than any other path.

If this is an international shipment then all bets are off. Especially if a DHS employee gets involved.

 

[avig56]

If this is really the situation with USPS it is not right !! and surely not so cheap (17$ for a very small package)
So what do you guys do when this happens to you ?
What happens when an US Resident send an Email to the Customer Service Support ?

 

[gormly]

If this is really the situation with USPS it is not right !! and surely not so cheap (17$ for a very small package)
So what do you guys do when this happens to you ?
What happens when an US Resident send an Email to the Customer Service Support ?

View attachment 151749

USPS is a beast that cannot be tamed, the only other option is FedEx or UPS and they are much more (usually) the reason it was expensive for you is because I no longer send "post" because too many people were reporting "lost" shipments from certain countries. I found a different forums thread (since deleted) on how to scam companies using post and it works, so I changed to Priority mail.

Priority mail costs 16.95 outside the US, it doesn't matter how small the parcel being sent.

However, that said, Priority also has issues sometimes, 95% of the time there is no issue, but it happens.
What I do is this, I wait 21 days after it has left the air hub and if not delivered I either reship or refund the payment.

In your case, it did not move for 13 days. I can't say if Sandy had anything to do with it but there are a LOT of packages I have sent in recent weeks that are either stuck or not moving and I had one person last night tell me the same thing you did, 13 days stuck and then it moved, so there is a distinct possibility that something happened.

As dizzy said above there is nothing we can do about it on this end.

All I can tell you is that I won't leave you hanging, but I also just can't reship instantly.
The email issue we are having can't be helped I just didn't get it, I do not know why, I use Gmail as a provider so there should be zero reason for issues between us, I am sorry about that

 

[avig56]

The problem is that since it started mooving it stopped again (since Nov 7 )
So.. until when are you going to wait for the RE ship/fund ?

 

[gormly]

The problem is that since it started mooving it stopped again (since Nov 7 )
So.. until when are you going to wait for the RE ship/fund ?

Your credit card has been refunded. When you receive the package I would appreciate you letting me know. I will pay to have it shipped back.

 

[avig56]

Your credit card has been refunded. When you receive the package I would appreciate you letting me know. I will pay to have it shipped back.

Still do NOT see the refund.

If/When i receive the package i promise to let you know.

 

[gormly]

Still do NOT see the refund.

If/When i receive the package i promise to let you know.

It was posted but I'll check again. Not sure if it is because you are outside of US? (I don't see why that would be an issue though)