Customer service poll

[Dredbull]

Amazed you are on my short list. And that short list is only getting return business from me.

I work partial CS inside a retail brick and motar, few so far have won me over.

 

[Bryan G]

I gave 5 stars for great prices, super fast shipping (that's important) and superb customer support.

I've made 3 orders so far and won't go anywhere else.

Your doing an excellent job Shawn!

 

[Angelz]

Amazing service, prices, products, shipping, etc. etc. etc!
I refer everyone to you!

 

[Hinterscher]

Great prices, cheapest I've found so far, great customer service, very satisfied! Love the live chat on the site, that is so handy!

 

[Wench]

Great prices, my orders have always been right and shipping is super speedy. I've been really happy and keep coming back : D 5 stars

 

[Xenogy]

Could not be happier. I do alot of online shopping and I expect nothing less than the service I received from LiteCig. Excellent communications on the email side with shipping and tracking number. Also well stocked at the time of my order.

I know it's out of their control but I was surprised. From Pennsylvania to Washington state in 2days! I usually expect 3 days when ordering USPS Priority from that part of the country.. Placed my order Monday night @ 10pm. Was shipped Tues @ 1pm, Wed was Veterans Day, Arrived Thursday. So arrived 2 days even with a USPS holiday in there.

Will defiantly put to the top of my list of US suppliers. 5 stars *****

Now for a product review....

Impulse buy but got some of the 11mg Whiskey juice with my order. The whiskey juice was half the price from LiteCig compared to others I have seen selling it. A little background: I'm a whiskey and coke kind of guy. Prefer Makers Mark or JD and JD Single Barrel when I can afford it. I don't drink whiskey straight up but prefer it with coke. I was blown away by this juice. Better than I expected. Just smelling the juice makes me think it's not a good idea to vape it or have in my possession when driving lol. Anyways better than expected. Hard to vape on it's own so need some Cola juice to cut it.

Today when I was first testing it out I vaped whiskey then took a sip of my Coke to clear the pallet. Hmmm. vape, coke, vape, coke. Felt like I was taking shots of whiskey and chasing it with Coke. Throat hit is average for 11mg but it has a mouth hit like no other flavor. Each puff is like taking a shot of Whiskey. It tingles the oral mucosa like alcohol would but doesn't burn going down.

Flavor...It's certainly not premium whiskey. It's really more like a cheap whiskey. Flavor quality is somewhere between Aristrocat and JimBeam. Although that sounds bad don't get me wrong it's really not! It certainly exceeds expectations for a vaping juice. If you are a whiskey lover it is certainly worth trying. I have tried 12 different tobacco juice flavors. None taste like a real cigarette. Whiskey juice is by far closer to whiskey than those 12 flavors are to a cigarette.

It may taste like cheaper whiskey but I'm still amazed the flavor and smell is spot on for a whiskey. I have heard whiskey juice + cola juice is pretty close to whiskey and coke. I need to get some Cola juice and I may have a new Friday night vape. Oh and when you try it, be sure to clean the atty well or use a new atty. I blew out the juice of an atty I was using Kent in and the flavor diminished after 3-4 puffs. The undertones started destroying the whiskey flavor. I think all the practices of fruity flavored juices apply to the whiskey. I use a 510 on a Silver Bullet. You really want a clean atty and a cool vape so you have to restrain from getting it too hot. Would be interesting to try on a 801. When I picked it up from the mailbox the juice was cold in the 40F range. So just a thought but may be a good idea to keep this juice in the refrigerator for best flavor.

 

[edebran]

5 stars from me. You are my first online experience with e cigs. After my initial experience I know I won´t go elsewhere other then to get my old favorite from my hookah\shisha days, rose flavor with no nic.

 

[shelor]

I am very impressed with shipping times, prices, and responses to emails. I will be a repeat customer.

 

[Mia]

I've bought there several times, including today and have always been happy with the good product and fast shipping.

The site is set up well and it's easy to find what I want.

 

[Breston]

Great prices and product. Shawn will now be my supplier. No need to ever go anywhere else unless I need a new Silver Bullet. Please start carrying the blank 510 carts again. (flat). Fast shipping and a personal touch to customer service. Provides and actually answers the phone number listed on his site. Thats something I have never seen from other vendors. Nice job Shawn, I will be a return customer.

 

[rage]

Best shipping I've had, period. I don't know how you do it.

 

[jetmech]

Customer Service has been terrific. 5 Stars

 

[truelymine]

I ordered my first e-cig from you and i am very happy with my purchase .... the order was exact and the shipping was fast .... Thank you

 

[yyzdnl]

Great job, I have only found cheaper prices direct from China. Your turn around time on orders is excellent.

Now, if you could only get some RY 4 liquid in 50ml in higher nic levels available .

 

[RikkiDM]

Well here goes - my first post. I ordered from you because you are so well thought of here on ecf & I certainly wasn't disappointed. Made my second order tonight & I'll be back again. I've also recommeded you (and ecf, of course) to friends who are exploring the idea of vaping. Any idea when you'll be getting the gold attys in for the M401? I'm figuring sometime after the Chinese holiday, but hoping for sooner.

 

[cyberwolf]

Great pricing and fast shipping. I haven't ordered since you started processing cards. Glad to see you can take them online now.

 

[RCguy]

Awesome products, Awesome service, Awesome prices, Fast shipping. Do yourself a favor and order from LiteCig. Great job Shawn!

 

[MacDiver]

Great prices and product. Shawn will now be my supplier. No need to ever go anywhere else unless I need a new Silver Bullet. Please start carrying the blank 510 carts again. (flat). Fast shipping and a personal touch to customer service. Provides and actually answers the phone number listed on his site. Thats something I have never seen from other vendors. Nice job Shawn, I will be a return customer.

Yeah, I'm looking for the 510 flat tip carts too. Waiting for 510 attys too.

Suggestion: You might want to stock the passthrough that has no in-line battery. It's 5V and I hear that higher voltages make the flavors stand out with some juices.

 

[sporkboy]

I placed my first order last Friday and received the order on Monday! already have placed another order and should be receiving it tomorrow!

Keep up the great service!

 

[atomwiser]

So far out of any e-cig supplier all litecigusa sells is crap! There products only last a week or two if you lucky...NOW I KNOW WHY THERE ARE NO REFUNDS ONCE YOU MAKE A PAYMENT Only every now and then you get something that kind of works, but terrible customer service I have to say I am sincerely ...... OFF!.... They rarely answer phone calls or call you back when you leave a message!... I have ordered two dse801 kits from them both and they both are basically a ten cent POS! Both chargers did not work, and so did the two black dse801 batteries. I called them up, the only reason they picked up was because they didn't know who I was and what the phone call was about, so anyways I tell them my chargers do not work and that there's something wrong with my batteries, I asked them for a replacement charger and batteries they said I would have to send back the charger for a replacement... I've been calling them everyday leaving messages and my phone number I still haven't gotten my charger and It's been over a week! I found out that one of my kits the black dse801, Is a POS my other silver dse801 kit seems to kind of work, sometimes the batteries charge and sometimes they don't, so I went and bought the same charger from another supplier who I trust and what do ya know it worked great so basically both of the chargers from litecigusa were crap, so after spending over $100 all I had was my two silver batteries and atomizers working, I been calling them every day for about 4 or 5 days, left about 8 messages asking for a replacement battery. It's obvious they dont give a ..... about thier customers or maybe just me...?? So this is what it came down to...The one black dse-801 kit they sent me was a POS knock off! Neither batteries worked as well as the charger and I'm not new to this but the kit was most likely put together from someone elses broken batteries and charger!... I mean even the atomizer looked as if it had been used before, it was miss shaped, the mesh was all crooked, their was no primer on it!!! but my silver kit seems to work just fine now that I have a new charger, both silver attys, were brand new perfectly shaped SLB, primed and I could tell they were new because it took a while to them break them in. The black one was already broken in and the batteryies were both near their end, like they have probably been charged before I ordered them about, 300TIMES! HUUUMMMM now I wonder why they are waiting so long to answer my phone calls, maybe its because there is only a two week replacement return policy that begins as soon as you make your order!!? IT MAKES PERFECT SENSE NOW I BET YOU THEIR NOT GOING TO CALL ME BACK FOR MAYBE UUHHMMM UNTIL IT'S BEEN TWO WEEKS SINCE I PLACED MY ORDER IS IT JUST ME OR DO I SMELL SOMETHING FISHY?... HAS ANYONE ELSE RECEIVED COMPLETE JUNK FROM LITECIGUSA OR IS IT JUST ME. OR FOR SOME REASON DO BLACK DSE-801 KITS JUST SUCK? AND IS LITECIGUSA ON VACATION FOR SOME REASON? HAS ANYONE HAD THEIR CALL PICKED UP RECENTLY? OR AM I JUST BEING BASICALLY SCAMMED...