Disgruntled Customer/User...

[cags]

I'm dying to know what $3.xx part you can't vape without! and maybe next time you order, you should get 2, so you have a backup! I know $$ is an issue, I'm a little poor too, but I'd rather buy 2 $3.xx parts than a pack of cigs!

also, this is just a general comment, not directed at the OP. I have found that when I have a complaint it is best to be nice about it. the times I have gotten mad and my email, letter or phone call reflected that, I got bad service. when I am nice, I usually get much better service (this, however doesn't work with airlines who apparently really don't care about us)

I recently had an issue with a leaky liquid bottle. I did not like the solution the vendor gave me so I just kept NICELY telling them how I wanted the problem solved. it took several days and emails, I just kept being very nice and in the end I got my way. again, not directed at the OP, just my experience.........

 

[Robino1]

My thoughts only.

Scenario: You graciously accept the help offered from total strangers to get you back on the road to vaping. If the problem does not get resolved, you now have a part that is useless to you. You come across someone in the same boat you are in now. You have this part that this person needs but you can't use. You now have the opportunity to pay it forward.

There is no shame in accepting help that was not asked for.

Whatever you decide to do, I wish you well.

 

[Jadesrayne]

It really pays to find a good vender and stick with that one as much as you can. Just last month I ordered an ego battery for my sister from my favorite vender. After the original charge was gone it wouldn't take a charge. I contacted the vender. He packaged up a new battery and dropped it in the mail. I packaged up the bad battery and dropped it in the mail. The bad battery and the good one passed each other in the mail. That is what I consider fantastic customer service.

I do hope you can get this problem resolved and can find a vender to pretty well stick with.

Agreed I dent my parents some juice from my local vendor(whom I have been customer from day one) When the juice got there one of the bottles was the wrong size ( label said 30 ml as I ordered but was clearly 10ml) Called them that day told them what was received. Tool 2 mins of explaining and giving order number, then she was just like ok it will be sent out today. I got a call back 5 mins later to confirm address. <3 them!!

 

[SavePaperVapor]

What's really sad is that I knew exactly what vendor it was, just from reading the OP. I'm sure I wasn't the only one. How that vendor is still allowed to parade around here is beyond me. That part is on ECF.

 

[Orobas]

What's really sad is that I knew exactly what vendor it was, just from reading the OP. I'm sure I wasn't the only one. How that vendor is still allowed to parade around here is beyond me. That part is on ECF.

I can make an educated guess, too.

And it's okay to be mad about it, but throwing a fit at ECF and threatening to flounce because they have a process for listing a negative review isn't going to resolve anything.

 

[Theken]

Alright, I am having an issue with a vendor and now I can't post a negative review cause I have to wait 7 days for the vendor to honor my issue...um, waiting games aren't legit especially when money is involved and gives a window of opportunity for the charge to disappear. My issue is this, if it takes a vendor more than 48 hours to remedy a simple wrong item that costs no more than postage ($3.45)...why can I not give a negative review about this?

I have done everything that a customer can do, reported to BBB, file a dispute with my credit card company (pretty embarrassing for a $0.95 difference), file a ticket (on same day as delivered), took a picture of said item, pm the owner, and that's about all I can do as a customer.

In all honesty here I am outraged on how I am being treated, it's like they think I was born yesterday and for the record, it is their fault that they screwed up not mine. My receipt clearly states the correct item I PAID for not the lesser value item I didn't PAY for, why is it so difficult to simply ship out the correct item I PAID for...all I get are excuses with lies...no slander at the moment.

I have held my composure long enough and I never create threads like this, mods if you feel as I dun broke some rule go ahead and delete it...for the rest, the $0.95 difference may seem hilarious to you but its the principal to correct the issue by sending me the correct PAID item without excuses and lies.

I am disabled and am not allowed to work do to my medical issues, so I live off of $300 a month after paying bills/rent...I do not appreciate my money being treated as monopoly money nor being treated like the few customers who have ruined it for the rest of us customers who don't scam vendors and the like.

How much does it hurt a business to send out the correct item that a customer PAID for, instead I get "No problem, unfortunately this is the slow part. Documenting, Trying to re balance stock and reshipping! We will get you. We don't like it when this happens." SLOW...it don't need to be slow since I am simply requesting to have the item I PAID for to be shipped to me, I have stated I am more than willing to resend back the lesser value/incorrect item but I will not send it back until I get the correct item I PAID for.

It's not like I waited 2 weeks to go oh, they sent me the wrong item...I reported the exact moment I opened my package, expecting to have that said item delivered so I can vape vs smoking analogs still. I am seriously ...... off and bent out of shape cause I can't vape without that little inexpensive item ($3.45).

I just want my item I PAID for, is it wrong to post a thread like this after failure of communication from the vendor...if this thread gets deleted, I will no longer be part of this forum since it will appear that ECF is geared more towards pleasing the vendors vs us customers who vape.

Again, I am bent out of shape and don't care what anyone thinks since you are not in my position right now...if you have than you will hopefully understand.

I am certainly not in your position. I understand your frustration though; there are plenty of vendors out there who don't care about their customer. Some suppliers act as if they are doing us a favor, on the other hand, there are also a lot of vendors out there who do care about their customers and about the community. I have found many of them right here on ECF.

 

[ImThatGuy]

We are all on the same boat. We're all floating on the same vapors. Rich or poor, we're here for each other. Hope you find a resolution to your dilemna.

 

[meli.]

Some say, it is better to be peed off than peed On; in some situations certain vendors have the tendency to do both to their customers. It's sad this continues to happen but remember you do have a choice, chalk it down to experience and don't ever go back for more.

 

[2nd chance]

In case no one has suggested it yet, I suggest that the op when and if things get resolved, to forget about using them again, simple.
There are so many suppliers now selling the wares that we buy, that it is not worth the lack customer service, this one gives.

 

[budynbuick]

Yes, it would be nice to know what the item is you need and someone just might send it to you.

But keep in mind that if you tell us you just might end up with a boat load of them...

The item I need is a titanium rba address.....45.....JK.

 

[94civic3door]

To me as well the 7 day thing is good/and bad.....if u get junk in your order,and they have no want to contact you back then 7 days is just going to make you mad as heck....if its a missing item yeah 7 days is plenty of time for them to correct it,I mean 7 days to wait,over as you say 3 bucks....i think thats a little crazy,not like your buying a gun or something....if its broke day one,and they could care less....day 7 it will still be broke and they prob still dont give a crap!....if the vender isnt far,just drive there and start judo choppin!.....this day and age....id prob choke someone out over a few bucks!

 

[dgm76513]

id prob choke someone out over a few bucks!

I'm glad I'm not a vendor! Jeez!

Here lies Deemo
He got choked out over a few bucks
Google needs to reconsider their spam filter parameters

 

[bazmonkey]

Am I the only one who thinks there's another side to this story and just DYING to hear it?

It's been my experience working in drug stores, restaurants, and as an HPC operator that rarely are things like this a case of a perfectly friendly person getting totally crapped on by a complete ...... There's almost always a catch: a small detail left out of the story, something that rubbed one side the wrong way but the other didn't even notice, etc.

E.g.:

I have stated I am more than willing to resend back the lesser value/incorrect item but I will not send it back until I get the correct item I PAID for.

That's just not how it works. Can you imagine how easy it would be to take advantage of that? What if you got the part and you're trying to scam for a new one? I don't think you are, but *if* you were, how could the seller tell if you're lying or not?

I would not be at all surprised if the entire issue stemmed from this. Buyer wants correct item and refuses to give back the incorrect one until he sees it. Seller doesn't want to get ripped off and won't send out merchandise until he can verify he made a mistake. Buyer freaks.

All I'm saying is that when you hear one side of the story, what you hear is rarely the actual story.

P.S. Take the freebies from the vendors, man! They're trying to win you over in the best way possible! The difference between looking like you just want your part so you can vape and looking like you just want revenge is whether or not the part will satisfy you. Looks like it doesn't.

 

[94civic3door]

Am I the only one who thinks there's another side to this story and just DYING to hear it?

It's been my experience working in drug stores, restaurants, and as an HPC operator that rarely are things like this a case of a perfectly friendly person getting totally crapped on by a complete ...... There's almost always a catch: a small detail left out of the story, something that rubbed one side the wrong way but the other didn't even notice, etc.

E.g.:



That's just not how it works. Can you imagine how easy it would be to take advantage of that? What if you got the part and you're trying to scam for a new one? I don't think you are, but *if* you were, how could the seller tell if you're lying or not?

I would not be at all surprised if the entire issue stemmed from this. Buyer wants correct item and refuses to give back the incorrect one until he sees it. Seller doesn't want to get ripped off and won't send out merchandise until he can verify he made a mistake. Buyer freaks.

All I'm saying is that when you hear one side of the story, what you hear is rarely the actual story.

P.S. Take the freebies from the vendors, man! They're trying to win you over in the best way possible! The difference between looking like you just want your part so you can vape and looking like you just want revenge is whether or not the part will satisfy you. Looks like it doesn't.

true as a company,they will want the items back to check them out make sure its not a scam!....and thats understandable,but a 3 dollar part,me personally if i owned a company....id just sent a new one out and say sorry for the prob...if that didnt fix it,and they wanted more and more id just block um,and move on....if it was a mod or something yeah id want it back first! 3 bucks,come on now send out a new one and and just trust in the guy

 

[94civic3door]

I'm glad I'm not a vendor! Jeez!

Here lies Deemo
He got choked out over a few bucks
Google needs to reconsider their spam filter parameters

i just dont like geting the shaft! no communication is hands down the worst thing ever for me...I understand crap happens but when there is blatant disregard,I tend to flip my lid haha

 

[Racehorse]

It really pays to find a good vender and stick with that one as much as you can.

Yes, that process took me several months, but I choose my battles.

There was a lot of "little stuff" along the way:

1) vendors send me wrong item and I have to pay to ship it back, and they don't even try to make it up to me. One of them even waited til I shipped mine back, and provided tracking, before they would ship me the correct item (I paid for).

2) vendors sends me defective product, I pay to ship it back, and wait, wait, wait.

3) Vendors who act like they are doing me a favor by taking a return that is still new in the package from their site (and not a disposable item like atty, carto, etc.)

4) Vendors who do not respond in a timely manner (they sure seem to when you want to BUY somethig though) or don't respond at all.

The ones who get my money now:
Vendor who corrects mistake immediately, and sends me Return Postage envelope to send back bad stuff, and vendors who respond w/in 24 hours M-F. (i give extra time if it is a weekend, realizing not everyone works on the weekend.).


I actually ditched whole product lines from vendors who don't treat me or people I know right. Why? If I no longer own their product, I will never spend another dime with them for parts, upgrades, etc. That means years of lost income from me, and from anyone I know or advise.

Venting is good. Voting with your pocketbook is MUCH BETTER.

 

[bazmonkey]

... thats understandable,but a 3 dollar part,me personally if i owned a company....id just sent a new one out and say sorry for the prob...

Absolutely. You might not want to, though, if the person was being unreasonable or overly aggressive about it. If I got a new one chewed out of me over the phone or something like that I'd be less inclined to be the "good vendor".

But yes, I'd have send out this $3 mystery part just to avoid six pages of forum discussion about my business practices.

 

[dgm76513]

i just dont like geting the shaft! no communication is hands down the worst thing ever for me...I understand crap happens but when there is blatant disregard,I tend to flip my lid haha

Understood. I feel the same way. If someone just took my money and ran, I wouldn't be happy to say the least.

I do think the 7 day wait for negative reviews is reasonable, exceptions notwithstanding.

Most issues are resolved within this time frame, and this rule (speculation) cuts down on posts from freshly "had" irate customers, who MAY come back later and post that the issue was resolved, leaving many to read only the negative review and not the resolution. If I were a vendor who saw a multitude of negative reviews from customers with transactions that I made good on, I would feel a bit like I was being slandered. It could very well break my business, if I were a vendor (I'm not, just to be clear) and that wouldn't be fair.

Again, it's all speculation on my part, but I did stay at a Holiday Inn Express last night. Just kidding, it's an extended stay

 

[Racehorse]

I can make an educated guess, too.

And it's okay to be mad about it, but throwing a fit at ECF and threatening to flounce because they have a process for listing a negative review isn't going to resolve anything.

I couldn't be mad about ANYTHING after seeing your new zebra avatar, it's like a Raggedy Ann zebra, huh? Absolutely killer cute.

 

[Faylool]

I remember once a long long time ago I was on a diet because I wanted to look like a skinny delicate thing. I was on diets a lot! I ordered a burrito and they GOT IT WRONG! So here I am at walk up window telling them off. How could you do this to me? I've been dieting and this is the only thing I get to eat today and you got it wrong. So on and so forth. I was really and truly ...... off and they thought I was loony tunes. Looking back on it it's damn funny but at the time I was unreasonably upset and a little out of control. It's called " I broke my shoe lace day." when the big things that we have no control over are making us miserable but we carry on and then finally we break a shoelace and all hell breaks loose. I feel for the op and he was brave posting on here because forums are pretty honest places most the time. What's my point? If he had broke his shoelace the day before all this it wouldn't have affected him so much even though sure, it IS the principle of the thing. I know there are a lot screwed things happening. I KNOW that, and it sure can piss me off sometimes. Next time I won't let it get to me. I'll think of some other injustice that I am aware of going on in this world so I can put a different perspective on the stupid little mistakes and poor customer service. Frustrating yes. But.....