dissapppointed customer....V4L screwed up

[~Gazoo~]

Yeah, I saw it too.

Yes it would be better to contact the vendor first if you don't receive items in your order that you expected... but anyone questioning the poster's character and ganging up is... unfortunate.

Yeah, I agree and I apologize to roxics for the reply I made to lightgeoduck. That was uncalled for. Never assume anything.

 

[Birdy]

Yeah, I agree and I apologize to roxics for the reply I made to lightgeoduck. That was uncalled for. Never assume anything.

oh sorry! my comment wasn't directed specifically at you, it was to anyone I just quoted you because I'd seen the cached kit too.

 

[~Gazoo~]

oh sorry! my comment wasn't directed specifically at you, it was to anyone I just quoted you because I'd seen the cached kit too.

But my comment was still out of line....thanks. Hopefully Mark or Steve will be made aware of the cached kit. Not sure what happened there...maybe it was a one day deal..lol. It was a good deal too.

 

[emberl]

what a greaT idea on the thread name change!!

You think?

It's terrible if you ask me.

 

[j0ker]

Wow... Sorry for your experience roxics. Good luck!

 

[Lightgeoduck]

Buddy I don't know what your problem is with me because you've been on my case ever since I made my first post where I said I was "thinking" about getting into business selling these things. Simply because it appears to be a growing market and I've got some "ideas" about how I could improve things. Those ideas however do not include going to other companies, ordering product and then bad mouthing them. I have nothing to gain by doing that. Obviously. It is not of my opinion that one company needs to look bad for another to be successful. That's just ......ed. Especially in a market with so much growth opportunity.

I am a real person and not some troll. Search google for my username "roxics" and you'll find all kinds of stuff about me. Better yet give me a call and talk to me first hand. I'm a really nice and really laid back guy most of the time. 586-275-7769

I'm sorry if I had a bad first experience with Vapor4Life. That wasn't my intention. I was hoping I could get it taken care of so that I could continue having good future experiences with them.

Yeah, I agree and I apologize to roxics for the reply I made to lightgeoduck. That was uncalled for. Never assume anything.

oh sorry! my comment wasn't directed specifically at you, it was to anyone I just quoted you because I'd seen the cached kit too.

FIRST I would like to say sorry roxics I was assuming and which I guess made an ... out of me. I with draw my post..

I thought it was a bogus complaint based off of customer error.... If, what it seems to be how it is, your post was what happened you have every right to post it up out of concern...well might have been a better idea to call first.... but none the less...

If what you say is true about someone else changing the thread title THAT IS TOTALLY BS for that to have been done...shame shame shame...(disclaimer if it was you that changed it then shame on you )

As far as me getting on you from day one... i appologize if you got me wrong don't take it personal.... when you see tons and tons of threads of people wanting to start a biz... and you see tons and tons of "new suppliers" come and go.... you would like for people to get a taste of the bad rather than sugar plums and rainbows...

Again I truelly feel bad at such an unnecessary personal hit.

 

[dohsma]

Roxics, I think I owe you an apology. This was actually my fault. Steve and I were kicking around some ideas for new value kits with a couple different price points. We settled on the 49.95 kit with the wall charger and no case. It was going to be the usb charger and a case, but we changed it. I did not realize that I had put up the wrong kit until the next day, and that both kits that we were discussing got put up. I wanted the wall charger in the kit because honestly it is a much better charging unit. I realized that there were a few orders placed that said USB charger, so I made sure to toss in extra carts for the confusion. The description on the site is correct now. As for the cart issue, here's the deal. If we have the carts loose that you request we try to put them together for you... if we don't have them loose it means we need to break up an entire 5 pack. It takes about twice as long to pack orders that way, and plays hell with our inventory system. Roxics please PM me or email me at mark@vapor4life.com

 

[SMILIN]

Thank you for your reply. I'm sorry to have caused a stir here. My intention is not to bad mouth Vapor4Life. It was only to express my honest view on my first order. I want to love this company based on their products and the great customer service everyone keeps saying they have. Which is the reason I ordered from them to begin with.

Yes I was wrong, perhaps I should have called or emailed first. My bad.

I have called and left my number and hopefully I'll get a return call and we can sort this all out. This is not the same kit I ordered. It's not even the same picture that was displayed for the kit when I ordered. This "appears" to be the kit that was $45 a couple of days ago. The kit I ordered was $50 a couple of days ago and included the case and USB charger.

As for the cart selection, that is totally understandable. When I placed my order I wasn't sure if they could be split up. So it was a little disappointing but I understand.

I'm not unhappy with the product. Please don't get me wrong. I do very much enjoy the product. There is nothing wrong with either of the batteries. I was simply expressing that by comparison to the manual switch battery the auto sucks. That's just my opinion though, there is nothing wrong with the product itself. In fact my girlfriend seems to like the auto over the manual. It's just preference.

But to be honest I am a little appalled by the customer service so far. My first post was to express my true opinion of my first order. So to come back hours later and find that my post was renamed "Silly Post from Customer!!!" is very unprofessional. Is this how you treat all your customers concerns and any slightly negative review, as "silly"?

I was perhaps expecting a reply saying "we're sorry you had a bad experience, there was a screw up in your order" or "Sorry, perhaps there was a misunderstanding" or something along those lines. Not be berating your customers and calling them liars by saying that what they ordered didn't really exist.

My goal wasn't to come here and start trouble, but to instead simply review my first experience and perhaps have it taken care of.
But I guess that was the wrong thing to do so I apologize.

Rox

No prob, on next order, just request a specific case, and I will be more than happy to give you one

I have NO idea what a google cache is, I will ask Mark tomorrow, and correct it.

No ganging up, but, seemed you were given more, than what you bought, and it made absolutely No sense to Me.

On top of it, I ALWAYS work hard to make sure everyone, is more, than happy

Either way, let's getcha smilin, and vapin

Steve

 

[Birdy]

All just a great big misunderstanding. Group hug guys.

Roxics- V4L really is a great company in spite of this first experience. You shouldn't hesitate to recommend them to your friends and family- From what I've read, and experienced myself, if there's a problem they fix it and 99% of the time there isn't a problem.

So I personally wouldn't worry about anyone you recommend them to getting a wrong order, I think this was a singular sort of mix up.

And in the end it comes down to product, and their products are simply stellar.

Seriously, hug it out everybody.

 

[leeshor]

This is not the first time we've had conclusion jumpers responding to a post, and probably won't be the last.

Here is the way I look at it. At 63 years old I have had a lifetime of bad service experiences from lord knows how many vendors. An issue, becomes a problem only if that issue is not addressed or not addressed in a timely fashion.

This is not, nor has it ever been the case that I am aware of with V4L. They simply stive to go above and beyond. Someone once said there are no problems, only solutions. That should be the point. I can't envision ever having a problem with V4L.


Glad Mark stepped up. Never a doubt that it would get straightened out.

 

[Taryn]

I generally try to avoid posting on threads like these because things seem to get out of hand, but I feel I do need to say something. I agree that the poster should have given V4L an opportunity to make things right before the posting, there is nothing we as forum members can do to help that situation.

If an issue is not made right by a supplier by all means post it after tying to resolve it, so forum members can be warned of shady practices. But I do know that the V4L crew is dedicated to making things right.

What bothers me the most is the changing of the thread title, it is disappointing and a bit mean spirited. I'm going to chalk that up to someone having a bad day, hopefully they reverse it or at least change it to something not disparaging. The poster flew off the handle without even giving a chance for things to be resolved, but lets not sink to that level guys.

I know in my heart this will all be made right!

 

[calla2]

What bothers me the most is the changing of the thread title, it is disappointing and a bit mean spirited. I'm going to chalk that up to someone having a bad day, hopefully they reverse it or at least change it to something not disparaging.

I agree with everything you said Taryn, especially about the name of the post being changed. I started reading the thread when it was first posted and was shocked and saddened to see the name changed to (apparently) mock a disgruntled customer. Whether or not the OP approached his complaint appropriately does not justify such action from V4L, and seems in stark contrast to their strong customer service and friendly reputation, IMHO.

 

[emberl]

FIRST I would like to say sorry roxics I was assuming and which I guess made an ... out of me. I with draw my post..

I thought it was a bogus complaint based off of customer error.... If, what it seems to be how it is, your post was what happened you have every right to post it up out of concern...well might have been a better idea to call first.... but none the less...

If what you say is true about someone else changing the thread title THAT IS TOTALLY BS for that to have been done...shame shame shame...(disclaimer if it was you that changed it then shame on you )

As far as me getting on you from day one... i appologize if you got me wrong don't take it personal.... when you see tons and tons of threads of people wanting to start a biz... and you see tons and tons of "new suppliers" come and go.... you would like for people to get a taste of the bad rather than sugar plums and rainbows...

Again I truelly feel bad at such an unnecessary personal hit.

Perfect example for when a customer has a complain and posters are jumping all over the poster.

That's a BIG no no at V4L.

Nothing is perfect in life, not even with V4L, I know that for a fact.

Sometimes there are complains, most of the time not.

Shame on who ever changed the name of the OP thread, that's not even funny.

 

[SMILIN]

I Just read Marks post, and agree, I screwed up8-oMade a mistake

I will make it right, and go over and above, like usual.

I apologize

Steve

 

[tulsatggr]

My goal wasn't to come here and start trouble, but to instead simply review my first experience and perhaps have it taken care of.
But I guess that was the wrong thing to do so I apologize.

I have been watching this post all day, and can tell ya I'm so embarrassed for Roxics and v4l.....that's exactly why I havent posted anything negative about suppliers, and I've tried to hold my tongue even with them!

I have just started using the 808 and was seriously considering using V4L because they get such wonderful reviews, and they appear to be a GREAT supplier..but dang I just cannot believe how ya'll jumped all over the Rox for expressing his frustration.

Frankly I dont know who to use now. I have had to give every supplier I have used a second chance, and have just settled for second rate customer service with my hard earned money.

It occured to me that some of the suppliers here may have full time jobs, and this e-cig business is their "other job", I've tried to be sympathetic to the small businessman, but...I totally felt Rox's frustration and it was truly shameful how he was berated for expressing it.

I havent used V4L yet..I guess I wont be telling you all about my experience if i do!!

 

[Sheryl]

I think V4L will handle it to his satisfaction. It should have been taken care of through a phone call, or PM, but being it was not everyone went on the defensive. We have had such great exp. with V4L it was hard to believe someone didn't. In all fairness, being the description was changed, the members here are not at fault. There is no reason for you to be on the fence about ordering from Steve, he will treat you right, and you always get thank-yous in your pkg. That is the first complaint I have heard about this company, other than an occ. prob. with equip. which is beyond their control, and that they will replace just on your say so. It's time to move on, not keep hashing over something that Steve and Mark said they would take care of.

 

[Taryn]

Everyone makes mistakes, and both the poster and the crew have, but apologies have been made and things will be made right. Once again I'm proud of V4L and it's fine crew.

tulsatggr please don't be afraid, people only get upset when someone doesn't give a chance for things to be made right before they get upset about their order. We are overly protective of a supplier that we have grown to trust and appreciate so much. There will always be some mistakes made in orders, and some products that do not work as they should. We just know from experience that V4L will go above and beyond to make that right.

Fellow forum members lets try and help in situations like this instead of letting things go this far.

 

[j0ker]

FIRST I would like to say sorry roxics I was assuming and which I guess made an ... out of me. I with draw my post..

I thought it was a bogus complaint based off of customer error.... If, what it seems to be how it is, your post was what happened you have every right to post it up out of concern...well might have been a better idea to call first.... but none the less...

If what you say is true about someone else changing the thread title THAT IS TOTALLY BS for that to have been done...shame shame shame...(disclaimer if it was you that changed it then shame on you )

As far as me getting on you from day one... i appologize if you got me wrong don't take it personal.... when you see tons and tons of threads of people wanting to start a biz... and you see tons and tons of "new suppliers" come and go.... you would like for people to get a taste of the bad rather than sugar plums and rainbows...

Again I truelly feel bad at such an unnecessary personal hit.

I got a good idea....Let's all line up and give lightgeoduck a good whipping. That shud make us all feel better, if not I sure would feel better!


JOKING!!!!


Seriously....stand up decision on part of V4L.

 

[keyzygirl]

HEY Emberl,I thought that Roxics changed it, SO CAN IT !! Mind your manners and your business.........Roxics,Sorry,I misunderstood.