holman, gt. point taken and acknowledged. that is in fact all i meant about china. the logistics. i find most chinese people(in china) to be very customer service oriented. so granted. i do not in fact live next door to hana! to be honest i anticipated the same issue you speak of. i drove 7 hours there. to get there at 10am i of course left in the middle of the night. this is in fact exactly because of what you say. regardless, face to face the service was top notch. above and beyond. perhaps they just have too much work. not excusing it okay. when i was there it isa rather small place and all but one lone man was staffing the entire company. perhaps therein lies everyones issue that has emailed/snail mailed to them. they may be overwhelmed. on the other hand the gentleman dropped whatever he was doing and had me not only set but upgraded and with two fre batteries. all the while not even asking for proof of purchase. the service was a1 face to face. i understand your point completely. obviously i was taken care of because i just showed up at their door. that is a given. i am very sorry others may have had a different experience through long distance communication. you have to understand they also must be a bit jaded because no one cut them any slack this is a tiny company. consider this a custom mod and perhaps then think of it differently. i am sorry for your and others experience nonetheless. i, on the other hand absolutely love this company. perhaps soley due to the fact that ib can show up at their door. that may be a given. i am not sure. of course ymmv but i completely stand behind this company personally. obne can only go by their own experience.
your point is taken though. i would go so faras to apologize for them on my behalf. i am elated with them. it is not exactly as if i live next door either but willing to make the drive. specifically for the reasons you mention. so, i hate to say this but i sincerely do not doubt you.
on that note it is all about dna200. i simply love this board. i now have 16 of these devices from various manufacturers. i chipped my battery cover on the wisemec but i would not even bother trying to get anotrher. not worth my time. hana is in fact. driving 7 hours in the middle of the night. i hold hana with the highest esteem. i am just a fanboy. i have no connection them whatsoever. iu swear on that. it is in fact my favorite mod rigfht now. even with only a 950 mah battery. mostly due to the fact it is hardly bigger than a pack of gum and solidly built to boot. i am tired of painted mods. make mine anodized please. second is the efusion. i adore those as well. the wisemec is honestly just to heavy. i do not get more time than a 1300mah lipo. all said and done most dan200 mods are flagship devices and show pride of wrkmanship., i am notsure you can go wrong with any f them. it is the board. period.
anyways, i mean no hard feelings whatsoever. i wish everyone the best.
