E-Cig.com has done away with their forum

[karenwest1961]

....which sucks the big dog because they don't answer emails. And asking questions on their forum was the only way to get an answer in my experience.

I've got two packages out there. One is 4 days shy of being 2 months in transit, the other was just re-sent 3 weeks ago after failing customs and being sent back.

Any other suggestions to reach them if there are any problems with these shipments?

 

[leaford]

That bites.

 

[karenwest1961]

I may wait another 2 weeks on the first one and if it doesn't show, I'm going to get my money back somehow. I've got over $100 in product tied up with e-cig.com and that doesn't count the shipping. That's a kissbox yentl payment right there!

 

[MNZ]

Hi Karen,

I've always used the live help e-cig offer and find them to be very helpful as long as you remember that you are talking with someone that english is not their first language and say please and thank you. They have always gone out of their way to get things sorted for me

I guess I must be one of the lucky ones, I've had great success in my dealings with them so far ... sure their product fails, everyones' does, but there has never been a problem getting a replacement from them, and I have made certain I've got enough spare parts to hold me over until the new bits turn up.

I always use EMS for shipping so I get a tracking number, so far out of the 8 or so parcels I've had from them only one has been delayed and that was due to it being inspected my customs here. That caused a delay of one day

 

[CaSHMeRe]

Karen ... hit up your credit card for a chargeback. waiting too long could mean disaster in the end for you because they will wonder why you didn't do it sooner.

 

[karenwest1961]

Karen ... hit up your credit card for a chargeback. waiting too long could mean disaster in the end for you because they will wonder why you didn't do it sooner.

I think you're right. With it being sent China Post and I'm not able to track it, it may have gotten jacked in customs again and I'll never know at all. I emailed again yesterday and still nothing.

But first, I'm going to try the live support.

 

[MNZ]

I spoke with Yoyo, e-cigs online help person and asked about the forum disappearing.
She told me that it was being redesigned and will be back up soon.

Time will tell if that's going to be the case or not.