That's true but you have to look at how it's sent through USPS. Many times the buyer/receiver cannot open an investigation, they want the sender to contact them.
USPS rule is, who ever buys the insurance (from USPS) is the one to file the claim. So the seller is the purchaser not the buyer (of product). This used to be a rampant problem on Ebay (may still be I rarely shop there). Sellers used to offer insurance but wouldn't get involved in a claims process, as they didn't fully understand how the process worked.Now of course, it also depends on who you speak with at USPS and the mood they are in, lol.
When I have had an issue, the company I used always handled it. They would give a refund or ship a new item after I sent pics of a damaged item/package. They would just tell me to hold it for 30 days and have it ready for postal inspection if required or ship it back in the box the replacement came in. I've yet to have a lost package.
I generally just want to see where it is at any given time. Once it gets through Origin Post and heads to America it's much easier to track. When my last order hit LA it was in my mailbox in Georgia in two days. Obviously USPS air shipped to Atlanta and then trucked it down to Macon. Sometimes, they put it on a slow mule down Route 66.
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