Had yet another great experience with Amazon today, I thought I had my dvr figured out but it went wonky again last week so I ordered a new one off Amazon, with prime it was here in two days. When I open the box yesterday I found the dvr inside the box was not the model printed on the box, the box was right but what was inside wasn't the one I ordered and it was all sealed and new. I went online this morning filled out a service request form and within three minuets Amazon called me, I explained what happen, told them I had pics I could send them, they told me they didn't need them, they will just ship me another one overnight. They emailed me a shipping return label (FedEx will pick it up) and told me to go ahead and use the one I got until the right one get's here, I've got till Dec 11th to return the other one and no charge on my card. All within ten minuets of filling out the online form, that's quick and easy customer service!
In a way I fell like I'm feeding the evil beast, but they make it easy to get good deals and so far, knock on wood, their customer service has been great. The wife had a problem with an order some months ago and they took care of her too, she was all geared up for a battle but she was pleasantly surprised how quick and easy they solved the problem.