Finally got my Protege!! Its not working!!!

[redrhino]

Just a little food for thought. The ECF is supported by sponsers and by member donations. The reason for sponsers to advertise here is membership. A new guy comes on here and posts with his problem with a prod and is bashed for it. What do you guys think his impression of the ECF is, Do you think he will tell others about his experience? How about newbs who saw this post what will be their impressions? Perhaps it would have been enough to say that the vendor was an esteemed member of our community and will be sure to remedy the situation. No bashing on this post just a little food for thought.

I hate to say this....(don't like to get involved with DRAMA) BUT I will......Brewster 59 This is the best post on this tread......... Because you are 100% RIGHT....NO NO NO YOU ARE 1000% RIGHT..... That is the way this whole thing should have been handled...

Just my 2 cents...

 

[YoMike]

I had a slight issue with my Protege not turning on.
By rotating the spring in the end cap solved it.

 

[Snarkyone]

It don't matter that you rarely delete post, this deletion was seen by many of us as childish and petty. I know the person whose post that was and he is one of the most unfailingly polite, clever, and calm people I have known in my life. He also was always a PS cheerleader almost annoyingly so. I see he then was treated as if he was a total dumbarse over this problem which happens more and more frequently once it starts aging and has been taken apart numerous times to correct it. He had sent it back TWICE for repairs with NO WORK being done at all on the thing and told that HE was the problem both times. I find that both insulting and unprofessional, intermittent problems in electronic devices even simple ones such as these glorified battery holders can be very difficult to pinpoint for sure. I believe some better craftmanship on these contact points would result in a better product but that's another story. The point was the people at PS forgot the first rule of customer service....the customer is ALWAYS right, even when they are wrong. I can tell you right now that your behavior has cost you a few sales and has dented your rep. Wouldn't it have been so much easier to take the time to talk to people like they have a brain and this whole thread deletion thing would not have been an issue. As for the matter of the deleted thread, it don't matter how you have acted in the past, it's what you do today that matters and your rep took a hit on this. I won't be ordering anytime soon. Final word here, you might want to put some kind of spacer to prevent people from screwing it down too tight, it's not a stretch to imagine people screwing it down to get it FLUSH, that's how most of us expect stuff to fit, nice and flush not with a big ugly gap there.

 

[Johnny 5]

Nobody likes censorship, but I look at these vendor forums as an extension of that vendor's store front. If I owned a store and somebody put a sign on my door that says don't buy anything here Johnny 5 is a jerk, I would take it down, as would anyone else.

 

[ChefChris]

Nobody likes censorship, but I look at these vendor forums as an extension of that vendor's store front. If I owned a store and somebody put a sign on my door that says don't buy anything here Johnny 5 is a jerk, I would take it down, as would anyone else.

Hey man, fair enough. I'm the one whose posts were removed and I personally have no issue with it, they gotta protect their bottom line... as long as they don't continue to try and make me look like a jerk I won't complain.
My only issue with them was the fact that they labelled something that was clearly (at least to me) a physical problem with the device and not the person using it as "User Error". Every apology followed with an accusation, even within the ticket system. The customer was not, in this case, "always right".

They won't ever admit that the resistor could have been the problem because that would harm their bottom line. The 5v "Sweet Spot" is what makes the Prodigy what it is, and what makes it so desirable.
The fact that removing it caused all of the "Wiggle this, turn that, push this, push that" issues go away makes it apparent to me that all of the issues were caused by the item that I took out of the equation. It's been days since the resistors were removed from both my and my mothers prodigy's and we haven't had an issue with it not vaping since.

I said it over and over again, I felt like my mother and I were treated like dummies. We initially felt as though we were the problem, because Steve and Casey said so SPECIFICALLY... and after having the Prodigy spend a month in transit back and forth, it took me 5 minutes to make it work flawlessly.

Wouldn't this make ANYONE mad? Being told by a company that you caused their product to fail and then making it work with something they DIDN'T recommend? (I.E. Removing one of the MAIN WORKING COMPONENTS OF THE DEVICE?)

I just felt like everyone should be aware that PureSmoker, at times, doesn't address their customers as competent human beings.

PureSmoker has proved, at least to me, that they won't address a problem until enough people speak out about it.
I'm not the only one (I.E. Synthnads)

Censor away, I know you guys like having the final word.

P.S.
Thanks Snarky, I really appreciate that.

 

[tracy522]

I have been doing business with Casey for sometime. Their product is almost unheard of in the industry. They even have a 6 month warranty on all products except (atomizers batteries). No one else I've seen has more than a 14 day return policy.

I own 2 proteges. "in case I loose one or something" 510 & 901 adapters.

I did have a problem with a switch and a minor problem with an adapter. I notified Casey and it was repaired and returned in 3 days. I just had to send it back for repair. Also their smoke juice is great (36mg tobacco) and the Protege is a super high quality product.

 

[Johnny 5]

don't buy anything here Johnny 5 is a jerk

Chris,

Just to be clear, I wasn't implying that, that is what you or anyone else were saying. I was just using that as an example.

I'm sure everyone has had times when they feel like they have been wronged by a company in some way or another. I know I have, it sucks and you get p!$$ed off. I don't know what went on between you, your mother, Steve and Casey, I'm just happy to hear you're both vaping again.

 

[CMcTwisty]

Chris,

Just to be clear, I wasn't implying that, that is what you or anyone else were saying. I was just using that as an example.

Oh, no worries buddy, I just wanted to make a point of saying that there's no real need to discuss the censorship here. As I don't particularly mind... though I'm not sure what the rules of ECF say about it.

And yes, it's ChefChris, I'm on an old account since apparently when I'm on my other account I have issues even navigating the website. I'm not certain why.

 

[gjrhine]

They won't ever admit that the resistor could have been the problem because that would harm their bottom line. The 5v "Sweet Spot" is what makes the Prodigy what it is, and what makes it so desirable.
The fact that removing it caused all of the "Wiggle this, turn that, push this, push that" issues go away makes it apparent to me that all of the issues were caused by the item that I took out of the equation.

What could have been the problem with the resistor? If it works at all it seems like the connections to it must be faulty and that is something that can be seen. Isn't the resistor itself an either it works or it doesn't type thing?

 

[CMcTwisty]

What could have been the problem with the resistor? If it works at all it seems like the connections to it must be faulty and that is something that can be seen. Isn't the resistor itself an either it works or it doesn't type thing?

Pre-existing grounding/contact issues (poor milling, etc.) can be exacerbated by the presence of a resistor. Faulty or not. Not to mention it's (in my opinion, poor) placement within the Prodigy, it wouldn't be out of the question for it to be touching something that it shouldn't be.

If I wanted to be a jerk I would've started a new thread and not post my initial complaint in someone else's.

 

[Frostmonkey]

.....I feel dirty....

Cash, you seem awesome. I completely agree with the way you've handled things in your subforum. I haven't yet ordered from PS but am planning on getting a Protege as soon as I have the cash. Then again I plan on getting myself a Chuck, BB, and a few other mods soon (I hope) as vaping has defiantly become my newest hobby.

Thus far, after all the posts I've read about PureSmoker, I think it's obvious they are very reputable, dependable, and helpful. Sometimes **** happens, deal with it.

As far as forum censorship. I can completely relate to all said moderators/suppliers who have been questioned. How would you feel if you have to consistently see all kinds of people bashing your life's work and over dramatizing usually unavoidable issues? It becomes really hard not to just delete posts and say "Never order from us again!" But obviously, that's just bad business. Do the two types of criticism really need be explained here?

Sorry for the rant

 

[redrhino]

.....I feel dirty....

Cash, you seem awesome. I completely agree with the way you've handled things in your subforum. I haven't yet ordered from PS but am planning on getting a Protege as soon as I have the cash. Then again I plan on getting myself a Chuck, BB, and a few other mods soon (I hope) as vaping has defiantly become my newest hobby.

Thus far, after all the posts I've read about PureSmoker, I think it's obvious they are very reputable, dependable, and helpful. Sometimes **** happens, deal with it.

As far as forum censorship. I can completely relate to all said moderators/suppliers who have been questioned. How would you feel if you have to consistently see all kinds of people bashing your life's work and over dramatizing usually unavoidable issues? It becomes really hard not to just delete posts and say "Never order from us again!" But obviously, that's just bad business. Do the two types of criticism really need be explained here?

Sorry for the rant

 

[baby driver]

Ok, so after waiting weeks for my protege to arrive it finally does. i was really excited to get it and dutifully decide to charge the batteries right away. batteries fully charged i follow the directions and inhale...the protege doesnt work!! i emailed puresmoker to come up with and resolution to this. ill keep you guys updated on how good their customer service is. hopefully everything works out.

now, does anyone else have a problem with their brand new protege??

Welcome to my world.
I'm on my second switch. Paid for the new mechanical switch.

When it comes, someone will get a great deal on this thing in the classifieds here.

PoS

 

[katnbrian]

Posts like these make it really hard to feel sorry about cancelling my order. I really want to try one of Puresmoker's products, but right now I'm just not willing to gamble 100 bucks and wait a month to get an ecig that may or may not work.

I sat down at the puresmoker machine 2 times and hit the jackpot both times.
I love to gamble.

 

[gjrhine]

I sat down at the puresmoker machine 2 times and hit the jackpot both times.
I love to gamble.

Even a satisfied customer puts it in terms of a gamble?

 

[lordmage]

here are my only issues with any device that has removable parts. for example the prodigy and protege and even to the extent other battery mod devices. if you sell the unit sell the parts for it as well. if some one wants a replacement part sell it to them. the mech switch is the first step. now how about the original switch. second don't expect every person to send you the whole unit when the switch is at fault. send then a replacement at cost and ask them then to send in there faulty switch. or even sell them the switch you sent them and fix the faulty one and send it back that way they will always have a working unit. don't simple say buy the base kit and use that has a back up. if they where gonna buy a back up unit they would do so with out asking to buy a component. or even send there money on a different unit all together.

 

[solitary1]

The little woman and I each own a protege.Mine has worked flawlessly since day one.MY girlfreind on the other hand didn't have such a positive experience.Her's was not hitting as strongly as it should,but it worked a little(very little).A little investigative parts exchange to narrow the cause lead to the switch(big shocker).Testing the switches produced identicle results on the multimeter in device and out.Read a post here that said place a small spacer under the silver cap above the tactile switch,tried it and am using it in my protege as we text and read.I love my protege but the woman has been soured on it.She does use her PS PT on a regular basis and is very happy with it and it's performance.JM2cents.

 

[katnbrian]

Even a satisfied customer puts it in terms of a gamble?

haha no...I never once thought of this product as a gamble.
now that I think of it most thing we buy are a (gamble). Say you go on Amazon ..read lots of reviews on something you want to buy, there are almost always good and bad for the same product but you want it ...need it...have to have it, so you take a gamble and get it.

 

[Casey@PS]

here are my only issues with any device that has removable parts. for example the prodigy and protege and even to the extent other battery mod devices. if you sell the unit sell the parts for it as well. if some one wants a replacement part sell it to them. the mech switch is the first step. now how about the original switch. second don't expect every person to send you the whole unit when the switch is at fault. send then a replacement at cost and ask them then to send in there faulty switch. or even sell them the switch you sent them and fix the faulty one and send it back that way they will always have a working unit. don't simple say buy the base kit and use that has a back up. if they where gonna buy a back up unit they would do so with out asking to buy a component. or even send there money on a different unit all together.

lordmage-

I'm sorry that you feel that way. We do try to carry switches, adapters, etc for everything we sell- we simply don't have the standard Protege switches in stock and available for sale at this moment. I'm sorry that you are inconvenienced by having to send the unit in for repairs, but we do everything in our power to diagnose what caused the switch to fail so that we can help prevent it from happening again. If the cause is the atomizer, we'll let you know. If it's the adapter, we can replace it. We want the unit to work perfectly just as much as you do.

As for the back up situation, I apologize if you feel that I told you to purchase a base kit. I misunderstood the question in your ticket when you sent:

"how much would it cost me for a new unit. i would rather have one to rotate out between repairs as it is i am with out a unit until it is repaired."

To which I responded:

"The base kit for the Protege costs $89.99.

Thank you,

Casey Pukl
Pure Enterprises, Inc.
PO Box 1200
Hendersonville, TN 37077"

Because that was what I thought you were asking. Again, I apologize for the trouble with the unit and the inconvenience of sending it back- but we're just trying to do our jobs here.

 

[a2dcovert]

Perception is 90% of reality with many people. Perception is one of the easiest things to create and at the same time one of the hardest things to change.

New PS customers continue to think that the purpose of this forum is to handle customer service issues but it isn't. The purpose of this forum is for new users to get tips and information on the use of the PS products and PV info in general.

This forum is not the place to slam anyone or any product. Most people here are more than willing to answer support questions about usage or maintenance. You can get advice from other users as well. But, any repair or advice about malfunctioning equipment under warranty should be addressed to info@puresmoker.com . It's helpful to no one to rant about customer service issues.