They offered to replace my switch free of charge but i soldered my own in place which died quicker than the first
I am now on my third switch which seems to be fine but my confidence in the product has diminished to say the least!
My end result with a faulty product:protege
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They offered to replace my switch free of charge but i soldered my own in place which died quicker than the first
I am now on my third switch which seems to be fine but my confidence in the product has diminished to say the least!
i personally haven't had any problems with PS customer service. i'm not an owner of the protege. the Prodigy V1 still works good with me and I haven't had any problems with it.
however i did have problems with a device i bought from them before they started making mods, and they were quick to help me.
and as far as buying the product second hand, you can't really expect much. you knew you were buying a defective product that had supposedly been fixed, what did you expect? and if you knew of problems people were having with the product, why even bother buying it? i would've asked for my money back from the person i bought it from, not come on here .....ing about the company that made the product.
personally, i'm comfortable with pure smoker, and i'm confident that if my next purchase from them is faulty they will be quick to resolve the problem.
however i did have problems with a device i bought from them before they started making mods, and they were quick to help me.
and as far as buying the product second hand, you can't really expect much. you knew you were buying a defective product that had supposedly been fixed, what did you expect? and if you knew of problems people were having with the product, why even bother buying it? i would've asked for my money back from the person i bought it from, not come on here .....ing about the company that made the product.
personally, i'm comfortable with pure smoker, and i'm confident that if my next purchase from them is faulty they will be quick to resolve the problem.
your bad language is offensive jova3 so i will not reply to your post. you do not convey PS in a good light, or do them any justice in their defence by speaking in this offensive way.
I have made points on your post already and as such do not want to double up my answers. You are entitled to your opinion but your attitude leaves alot to be desired.
I have made points on your post already and as such do not want to double up my answers. You are entitled to your opinion but your attitude leaves alot to be desired.
She isn't "....*ing" as you put it. She is letting perspective customers of this vendor know HER experience with them. The unit was sent directly to her, from PS, AFTER they SUPPOSEDLY FIXED the problem. She only wanted a vendor to stand behind the mod they make and they claim as reliable.
Everyone is glad you get such good service from this vendor.......that means they don't treat ALL their clients the way they treated Cass. That is a good thing......but you should try starting your own thread to inform people of YOUR experience, instead of trying to come into someone elses thread and get mess stirred up again.
This is Cass' thread to tell HER experience. You can either respect her opinion based on the facts of HER experience OR you can debate it till you turn blue in the face......either way, everyones experiences are different and nobody can change that except PS.
420Smiles
I don't think that's quite right. The unit was not sent directly to her from PS. It was sent directly to her by the person who bought it from PS and who sent it to her after receiving it back from PS for repairs.
When I buy a product used, if the warranty is important to me, I check to make sure that the warranty will be transferred.
Problems with the switch are real and have been experienced by a number of people. Personally, I wouldn't buy a used device with known issues unless I was either (1) assured that the warranty would transfer, or (2) was willing to pay to have any issues repaired.
I do understand why Cass is disappointed. I really do. But her issue is with the person who sold it to her, and that's not PureSmoker. PureSmoker shouldn't be forced to deal with a person who is NOT a customer who bought a product used and lives in an area where PureSmoker doesn't sell.
JustJulie.....You may wanna re-read Cass' first post. I gladly put the questioned fact in bold print for you. Your Welcome.
She doesn't say PureSmoker sent it to the original owner, who then mailed it to her. She said the original owner sent it to PureSmoker, who (supposedly) fixed it and then it was sent straight to her without being used.
She doesn't say PureSmoker sent it to the original owner, who then mailed it to her. She said the original owner sent it to PureSmoker, who (supposedly) fixed it and then it was sent straight to her without being used.
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Thank You for correcting me SheerLuck. I was going on what was written in the original posting. So the Original Owner DID recieve it from PS, only to send it to Cass. Well that totally fuzzles my point. It is totally possible that the original owner recieved the unit and tried to use it or maybe tampered with it ( not to break it but to see what work was done to it) and then sent it to Cass. I'm a firm believer in "you never know what some people might do" so I guess I need to lay the apology out.
JustJulie.....I am sorry. My information was skewed based on how Cass wrote the story in the OP. Nothing ill mannered was meant in my post, but incase you may have felt it was........I am sorry for that too. I am the first to admit when I am wrong.( or a close 2nd, behind SheerLuck Holmes,........... The Great Detective)
But this statement is kinda questionable. It's like saying if I by a used car, Ford shouldn't have to deal with me. They should have to deal with me if the faults of the car ( or PV in this instance) are proven to be the car makers mistakes.
That is what happens in a recall. It doesn't matter if 6 people own that car before it is recalled.......if that vehicle is recalled by the auto maker for something they done wrong while building the vehicle, the auto maker has to do the repair work out of pocket for car owner#6.
Why shouldn't ANY company have to fix mistakes that THEY are responsible for. It isn't like the original owner broke it.......and it isn't like Cass broke it. What it seems like, to me, is PS put out some units that were faulty......they should be willing to fix those faulty units. There wouldn't be a debate here if PS had sold a working unit from the start......the original owner would prolly still own it if it weren't for it breaking to begin with.
Well I guess we know who didn't read my post yesterday huh
No Thye.....I didn't.LOL I try to base my posts on the words of the OP in their original posting of the story. That's why I apologized so quickly. If I had seen your post I never would have quoted Cass' post and put that selection in bold for easy reference.......I would have said what I said during the apology.
And quit bringing Muttley out on me. That giggling mutt is gonna get the pound called on him if I catch him in my yard again.
420Smiles . . . no worries. I know this has all gotten kind of convoluted. I myself thought that PureSmoker had sent the unit to Cass based upon the first post . . . but then after reading all the subsequent posts, I realized that Cass hadn't intended to convey that. Simple misunderstanding.
I still stand by my original post, though, that PureSmoker doesn't really owe Cass anything. There is a reason why some businesses prefer not to deal with individual customers overseas. It's can be a lot more work and a lot more hassle. I still maintain that PureSmoker shouldn't be forced to deal with the buyer of a used product who lives in a country that PureSmoker doesn't ship to. Cass was not and is not a customer of PureSmoker, and she has no warranty.
I have a Protege. Fussy little bugger. I had the old switch replaced, and it got fussy in a few months. I decided I could replace it for free with another tact switch, or I could pay to upgrade. I upgraded. I guess I don't understand why Cass feels that she should be entitled to MORE than what most people get with the warranty when she doesn't even have a valid warranty.
Frankly, what PureSmoker should have done is tell her that unless advance approval is received from PureSmoker, the warranty is not transferable. Period. Instead, they chose to try to be accommodating, and now she is under the mistaken impression that she is owed something.
I still stand by my original post, though, that PureSmoker doesn't really owe Cass anything. There is a reason why some businesses prefer not to deal with individual customers overseas. It's can be a lot more work and a lot more hassle. I still maintain that PureSmoker shouldn't be forced to deal with the buyer of a used product who lives in a country that PureSmoker doesn't ship to. Cass was not and is not a customer of PureSmoker, and she has no warranty.
I have a Protege. Fussy little bugger. I had the old switch replaced, and it got fussy in a few months. I decided I could replace it for free with another tact switch, or I could pay to upgrade. I upgraded. I guess I don't understand why Cass feels that she should be entitled to MORE than what most people get with the warranty when she doesn't even have a valid warranty.
Frankly, what PureSmoker should have done is tell her that unless advance approval is received from PureSmoker, the warranty is not transferable. Period. Instead, they chose to try to be accommodating, and now she is under the mistaken impression that she is owed something.
Customer is always right. That is NOT entirely true...but for the cost of a switch compared to the future customers or now NON-customers because of a unhappy customer is just NOT worth it. Things like this is what will steer future customers another direction.
Cass, I really hope this gets worked out for you...I was very surprised reading this...I thought Steve would have taken care of it...
But in Steve's defense, When I had an issue, him or Cassey were willing to help..This is one of the reasons I only buy NEW PVs direct from manufacture.
-Tim
Cass, I really hope this gets worked out for you...I was very surprised reading this...I thought Steve would have taken care of it...
But in Steve's defense, When I had an issue, him or Cassey were willing to help..This is one of the reasons I only buy NEW PVs direct from manufacture.
-Tim
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Sorry 'Cass, but your problem is with the person who sold the device to you, not Puresmoker.
Why don't you make that person you purchased it from give you your money back?
Puresmoker didn't owe you anything, yet they sent you a replacement switch.
You then come here to beat up on them for their trouble.
don't look a gift horse in the mouth - Wiktionary
Why don't you make that person you purchased it from give you your money back?
Puresmoker didn't owe you anything, yet they sent you a replacement switch.
You then come here to beat up on them for their trouble.
don't look a gift horse in the mouth - Wiktionary
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The way I see it is...if the waranty is invalid after it crosses the ocean they should state that on their website and direct people to their overseas partner..
Either way lemon laws would still apply anyway..either where cass is where law says things have to arrive in good working order as intended...or Tennessee which has a lemon law even if it was bought used..or even in California (which according to PSs terms and conditions on their site everyone defaults to) their lemon law that protects her even though it was bought used..
Once they replaced the switch for her once instead of refering her to their overseas partner...or simply said nope sorry nothing we can do..
Problem is that they DID try to honor their warranty once...and did try to sell her a switch...which kinda puts them on the hook..
But then again I'm kinda looking at it kinda like those places that have good samaritan laws...once you stop to help someone you're kinda on the hook to help them and see it through to the end...you can't just stop helping and leave em..
i'm not sure that this argument applies in this case. in theory, yes, the supplier or manufacturer should uphold the warranty and provide the necessary service for a defective unit. the car argument goes into various federal and state laws which might lead to serious injury, and potential catastrophe on a large scale, if certain car defects were not addressed and repaired.
but this is a strange case, just from reading the original post. there are still folks out here, i'm one of them, who have perfectly functional tact switches. i have mechanical switches for backup which i ordered after threads began to pop up noting customer issues with the original tact. however, it's being used with the passthrough without any problems and again, i myself use it regularly on one of my proteges. this is not to argue that the mechanical switch isn't a better switch. it is, plain and simple. it doesn't look as good on the unit, but it's really such a simple design that can easily be taken apart and tweaked to fix whatever problems one might encounter.
there is an interesting point being brought up regarding the op, the third party reseller, and ps' obligations to either. the op isn't a ps customer, but knowing ps, that wouldn't matter one bit if she were actually in one of two countries that ps directly services. i knew, despite the wording to the contrary by the op, that ps would not receive a unit for repair from a us customer (maybe the first, maybe not), fix the unit, then send it to ireland for another customer. that doesn't make any sense, but i'm glad that's all cleared up now. on another note, ps, meaning steve and/or casey, personally check every unit to make sure they work before they ship out. sure stuff happens in transit, but let's not even allow the thought to enter our minds that ps sent out a nonfunctioning unit to begin with. i hope the op looked at threads concerning the switch before she purchased. i hope the op talked with the reseller about their experiences, i.e. why the heck are you selling it? and i hope the op looked at the product manufacturer's page to read the description of the unit (such as now shipping with mechanical switch), available options (buy a mechanical switch if your protege has a tact), and sales policies (we don't ship beyond the us and canada) before purchase. now, if everything went swimmingly there would be no problem. and yes, it is a significant purchase which no one should take lightly. that's why i feel that to spend close to a hundred bucks on any item, but particularly a used one that is no real discount on the new unit, i'd want to make sure some things are in order to justify my purchase and sustain my customer satisfaction with the product. really, a simple email prior to purchase would have handled all of this well before it turned into what it did.
apparently none of this was done, and/or the op went ahead with what information was provided and made an educated choice to purchase the product anyway. who knows, and it's a moot point now, but if lessons should be learned from this thread that has to be one of them. but no one but the reseller knows whether the unit that shipped to cass was a functioning unit to begin with. i don't even know if they are entirely at fault, unless they guaranteed a functioning unit in their classified post, but if they knew they had to send it to ps for repair, or knew they were selling a unit that ps was repairing, maybe they should have made sure a mechanical switch was part of the sale. looking at the ps website, it appears they were out of stock on the mechanical switch at some point, and didn't get new ones in until feb. 2nd. so it's possible that ps couldn't have put a mechanical switch on the unit at that time even if they wanted to, or that they couldn't send cass one (not just because no one else across the pond should even have these yet) but because they themselves were out of stock. i don't know either way, but i'm really thinking that the reseller should have had a mechanical swicth on the unit, or fully disclaimed the details of the pending service for the ps product.
for everyone here who owns the protege, or any ps device really, they should know that puresmoker will do what they can whenever they can to help keep you vaping. no one likes to hear this, but a lot of what goes wrong is user error. from my experience, ps doesn't care..."send it back and we'll take a look, bud" is the response you'll get. and even though it's among the strangest things i've heard, had the op been in a ps serviceable country, they would have likely fixed a metal unit that was sanded or filed or shaved down as well. there's three main components to the products, and more once you start adding batteries, atomizers, etc. but the reason they typically ask for you to send the unit and a battery and the atomizer you used when experiencing the problem is so they can effectively identify what the issue is and remedy it. i don't know about switch housing not fitting in the tube and needing to be shaved away and hurting hands and almost burning yourself. that's a bit much, it's really a bit much to even attempt in the first place. that's probably one of the reasons why ps only services n. america right now, they can address individual user issues, should they arise, with relative expedience.
but this post drags on, and i'm not even sure why or who cares at this point. i hope to accomplish two things by adding my half a nickel to this thread. the first is to say, sorry cass, sounds like your atomizer is screwed too tight on your adapter pushing the post down and creating a short in the switch. get a mechanical switch and usb passthrough extension cable when you can and all will be great. in the meantime, hope you enjoy your new, soon to arrive mod. but after seeing that post and then reading many of those that followed, i'd add that 2) for cass and anyone who makes a purchase, particularly from an overseas supplier or reseller, do the necessary research and ask the critical questions of those who matter (meaning those who will impact your ability to sustain a working unit), which in this case was the reseller and ps. so in this instance, cass, if you haven't done so already i'd advise you to check with that other pv's manufacturer to make sure he'll do whatever it takes now, in terms of overseas customer serviceability, so as to preempt a lament posted in that subforum as well. seriously, just helpful advice.
best of luck to everyone considering new pv purchases and reading threads like these as part of their research. ps replies to tickets and queries, before you're a customer and after, whether you're respectful towards them or not (though it always helps to be kind), and they, along with their subforum threads are a great resource among others for those considering a purchase and thinking about the longterm investment and usability of their products.
happy vaping,
buGG
another thing mentioned in this thread is about how PS has all these threads in their forum about problems with thier products, where other sellers don't. with them being moderators in their forum, they have the right to delete such threads, but choose to keep them up for potential future customers.
how do you know those other sellers aren't deleting the threads with negative feedback in their forums?
PS is providing customers with an honest view of their products. this is a fairly new market and there are going to be faulty products.
how do you know those other sellers aren't deleting the threads with negative feedback in their forums?
PS is providing customers with an honest view of their products. this is a fairly new market and there are going to be faulty products.
I'm not sure if PS is leaving them up to provide customers with an honest view of their products or not.....bur I can say that I have not seen where ANYONE from PS has said they were gonna delete a thread or post that mad them look bad as vendors.
I commend that, if that IS the case.
The vendor I had issues with threatened to delete my thread, but retracted after I brought light that he wanted to delete it........he left it there, but closed it so nobody else could post anything negative against his units. Then he banned me from his Sub-Forum and from his service. (Guess he didn't know I was already done with his service.)
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