I know it is hard to find good help these days, but maybe Eleven needs to be REPLACED?
With someone who has a little customer service experience.
With the attitude the customer is always right vs. the customer is always human
I think its also a culture difference. The Chinese viewpoint on many things is different than ours.
I have to say I wasn't happy though to be told to wait for the repair kit, and then be told, no, you can't return it because you used it. How was I supposed to determine it was unusable without using it?
I just decided after this to not
buy any clone attys until others have gotten one, especially reviewers like Nikki. At least not from a company who won't let me return it if it has major issues I can't fix. I spent too much money and time on that particular clone.
I am hapy with my other FC purchases so far. The Zero has the resistance problem, but that's easy to work around. Set the power according to the actual resistance of the build, and its all good. The Wotofo ZNA is wonderful. The Stingray X is immaculate.