Focalecig ... A new Fasttech??

[Skorpeyon]

If that is what you are getting for EMS, I am totally confused because I don't ever get that status, and you correct, EMS is usually 3 days tops for your package to be accepted, and then next get processed through EMS .. If you email Doris or CS, you will not get a response because they are already on Holiday ..

There really isn't much they can do once your package is in custody of EMS, but maybe they have a # they can call at EMS to find out why this is happening?? It is also possible that your package just missed additional scans into the system, and may actually be further along in transit.

Send the email even though you may not get a reply until after May 3rd, at least you will be at the front of the email list awaiting reply. In the meantime, lets just hope someone forgot to update the system.

That's what I was thinking, thanks. I'll drop them an email and see what they have to say. I really suspect that it's being held at customs for some stupid reason since every other package has been delivered within a week once it actually arrived in the US so I'd expect it to be here by now if it's in the country already.

EDIT: Also, that's the status I get from USPS when I use that tracking number. It's their way of saying that it's between China and here. I've gotten it on every package because I just use USPS's system to track it instead of trying to understand some of the other options.

 

[Cranky99]

If that is what you are getting for EMS, I am totally confused because I don't ever get that status, and you correct, EMS is usually 3 days tops for your package to be accepted, and then next get processed through EMS .. If you email Doris or CS, you will not get a response because they are already on Holiday ..

There really isn't much they can do once your package is in custody of EMS, but maybe they have a # they can call at EMS to find out why this is happening?? It is also possible that your package just missed additional scans into the system, and may actually be further along in transit.

Send the email even though you may not get a reply until after May 3rd, at least you will be at the front of the email list awaiting reply. In the meantime, lets just hope someone forgot to update the system.

I get this with e packets sometimes. I usually see nothing else until it hits the US.

 

[Nikkita6]

It literally removes all options except for Posten or Singapore, only letting me choose between those two shipping options. Changing the country doesn't change anything, either.

Here are screenshots of the issue:
View attachment 331167
View attachment 331166

Ok ... I do know that batteries, including built in, are prohibited by EMS, now, while you are not ordering batteries, anything that appears to be in the shape of a battery becomes subject to further inspection.

Focal clearly changed their system to prevent you from using EMS for this item, so I am guessing that they may have had some issues recently with these particular devices not making it through customs ... its either that, or someone in CS or Sales mistakenly tagged these two items to fall under the "EMS banned" category.

 

[Skorpeyon]

Ok ... I do know that batteries, including built in, are prohibited by EMS, now, while you are not ordering batteries, anything that appears to be in the shape of a battery becomes subject to further inspection.

Focal clearly changed their system to prevent you from using EMS for this item, so I am guessing that they may have had some issues recently with these particular devices not making it through customs ... its either that, or someone in CS or Sales mistakenly tagged these two items to fall under the "EMS banned" category.

That's a huge bummer. So, any clue which would be better out of the two choices it's giving me for shipping to the US? Swedish Post or Singapore Post? Or is it around the same either way?

 

[Nikkita6]

I get this with e packets sometimes. I usually see nothing else until it hits the US.

Interesting .. maybe because you guys are on a different shipping route than me?? My tracking never says that, and I only use USPS to track.

 

[Cranky99]

Interesting .. maybe because you guys are on a different shipping route than me?? My tracking never says that, and I only use USPS to track.

That could be. I only use them, also. I never try to track through the other sites.

 

[Nikkita6]

That's a huge bummer. So, any clue which would be better out of the two choices it's giving me for shipping to the US? Swedish Post or Singapore Post? Or is it around the same either way?

That does suck ... I have never used either of those shipping methods .. If you want to hold off for a bit, I can semi-911 Doris to ask for clarification before you order. If its is a mistake, as in someone at FC flagged those items in error, then perhaps they can fix it before the sale is over. If it is not a mistake, then based on feedback I would go with Singapore.

Let me know what you want me to do ... I can't guarantee how quickly she will respond, but she will definitely answer me as soon as she checks her emails. Doris is a workaholic, so there is only but so long that she can stay away from the inbox.

 

[keyman]

I would include a note in your paypal payment you want it sent China post.

Thank you Nicole for getting a hold of Doris, My Vamo let me send it EUB-EMS but have been waiting to see if the others are going to get changed to more shipping options.

 

[Skorpeyon]

That does suck ... I have never used either of those shipping methods .. If you want to hold off for a bit, I can semi-911 Doris to ask for clarification before you order. If its is a mistake, as in someone at FC flagged those items in error, then perhaps they can fix it before the sale is over. If it is not a mistake, then based on feedback I would go with Singapore.

Let me know what you want me to do ... I can't guarantee how quickly she will respond, but she will definitely answer me as soon as she checks her emails. Doris is a workaholic, so there is only but so long that she can stay away from the inbox.

If you can drop her a line that would be awesome and I would really appreciate it. I can wait a little bit on the order, I just don't want to end up missing the deal, that's all.

 

[Nikkita6]

That could be. I only use them, also. I never try to track through the other sites.

That is probably it .. Don't you guys have your packages hit in Chicago when they arrive to the US? Mine hit NY ... thank you Baby Jesus One of the reasons that I love Epackets .. When I used to use Hong Kong Post, they hit LA first.

 

[Nikkita6]

If you can drop her a line that would be awesome and I would really appreciate it. I can wait a little bit on the order, I just don't want to end up missing the deal, that's all.

Ok, done ... I will email her now for clarification, and I will pm you when I get a reply, I will tell her that I need a response before the sale is over.

 

[Cranky99]

That is probably it .. Don't you guys have your packages hit in Chicago when they arrive to the US? Mine hit NY ... thank you Baby Jesus One of the reasons that I love Epackets .. When I used to use Hong Kong Post, they hit LA first.

Yep. Mine hit there and sometimes they stay there for 5 or more days

 

[Skorpeyon]

That is probably it .. Don't you guys have your packages hit in Chicago when they arrive to the US? Mine hit NY ... thank you Baby Jesus One of the reasons that I love Epackets .. When I used to use Hong Kong Post, they hit LA first.

Yeah, mine land in Chicago. What's funny is where they go afterward. I've had them go to Ohio (where I live), Montana, and the latest one has gone to Michigan first. I don't know if they always go through all those places and just don't always get scanned or if it's just some kind of roulette of randomness, lol.

 

[Skorpeyon]

Ok, done ... I will email her now for clarification, and I will pm you when I get a reply, I will tell her that I need a response before the sale is over.

Thank you so much Nikki!

 

[keyman]

Seems to only be a problem with the mods with a $9.90 price.

 

[Nikkita6]

Yep. Mine hit there and sometimes they stay there for 5 or more days

I have heard that! Mine are usually in and out of ISC, NY within hours, then it has one more P.O stop before it hits my P.O. That would drive me insane, but I guess you are used to it eh? Where is your Pisces package now?? .. Did you also order the Turtle V2, or did I make that up?

 

[Nikkita6]

Seems to only be a problem with the mods with a $9.90 price.

Hmmm ... is there a button somewhere for a upgrade? Well, I emailed D-nice, so lets see when, and what the reply is.

 

[Cranky99]

I have heard that! Mine are usually in and out of ISC, NY within hours, then it has one more P.O stop before it hits my P.O. That would drive me insane, but I guess you are used to it eh? Where is your Pisces package now?? .. Did you also order the Turtle V2, or did I make that up?

They are both sitting in the shipping limbo we have been discussing

 

[Nikkita6]

Yeah, mine land in Chicago. What's funny is where they go afterward. I've had them go to Ohio (where I live), Montana, and the latest one has gone to Michigan first. I don't know if they always go through all those places and just don't always get scanned or if it's just some kind of roulette of randomness, lol.

That is ... annoying! I need consistency in my life ... you and Cranky move to NY, problem solved.

 

[Nikkita6]

They are both sitting in the shipping limbo we have been discussing

Aww .. think of it as delayed gratification I am loving the heck out of both of them ... my poor Taivela has been totally neglected for the last 4 days. Don't tell Corpse, otherwise I'm gonna get a lecture

But I plan to renew my vows to my Taivela as soon as those steel and full PMMA replacement tanks get here.