Nikki? I been bad....don't get mad at me, K?
I e-mailed Doris about the ZNA tube and here is what I said.....
Hey Doris,
Let's try this since Skype isn't going to work for us.
I just heard on the forum that you are asking another person for a video of batteries not fitting, are you kidding me? I will not video trying to force my good batteries into a tube that doesn't fit and risk tearing the cover on them. That should be something you can easily verify when you get the tubes back. Measuring with calipers was suggested and again, I don't see how to show that when the tube narrows on the inside a ways up.
It shouldn't be the customers responsibility to prove a defect. I don't mind taking a picture when it's obvious but I shouldn't have to be a cinematographer to return a non working item.
I am getting frustrated all around. First, having to go so far as to take a video when the Robbot ZNA didn't work when you were already aware there were problems. Then when my Orchid 26650 finally got here it had a broken O-ring and no replacements so I fixed it without complaining. They used very small O-rings that should have been on a 22mm atomizer not a 28mm.
Then I got my 2 Sat22 in the mail and again they had NO replacement parts with O-rings that were sub par and already damaged from the manufacturer forcing on the top to dry ill fitting rings. Not to mention they were $2 more per piece than Fasttech who DID send replacement parts in the unit.
I just want the items I order from you to arrive in useable condition and if they do not, you should replace them with no hassles.
I know, sometimes perhaps I should beat around the bush and put nice fru fru stuff in but seriously, I don't know how! This is the answer I got, now correct me if I'm wrong, but this sounds like eat pooh and bark at the moon to me.
Hello Tami,
I have replied you by skype.
You will receive an email for replacement 18650 tube from
service@focalecig.com
For any other problem, please reach service directly.
Thank you!
Focalecig
The Skype said I would be getting an e-mail from that address within an hour but it never happened. Then this morning when I checked on an order I've been waiting for it had an order for a 18650 tube for the ZNA.
I seriously wasn't trying to alienate her but I think I may have managed.
I'm just hoping you're not ...... at me too!
