You asked for opinions and you are fighting everyone that doesn't agree with you.
So sorry you live in Manhattan, but you need to go to the PO or get a phone# or something. It's USPS you have the issue with, not FSUSA.
{FSUSA} Am I wrong to be frustrated with FSUSA? ( detailed and lost post warning )
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You asked for opinions and you are fighting everyone that doesn't agree with you.
So sorry you live in Manhattan, but you need to go to the PO or get a phone# or something. It's USPS you have the issue with, not FSUSA.
As I mentioned, him replacing your order would be great service. Now, the way I understand it is that the USPS confirmed receipt at their sorting facility. If they had not, I feel it would be on David and Pam to make it right. In this case, sorry it is not their obligation.
I am from the camp that believes you get more bees with honey, and do not taste anything sweet from the OP. Correct me if I am wrong about the sorting facility.
Now, I think David will likely help you out, but unfortunately for most companies, the squeeky wheel gets grease.
I want you to know that I have made two large orders from FSUSA and personally do not like any of the juice I tried. Im just saying, You need to calm down a bit, and change your tune so that David and Pam WANT to resolve this, not hope that you GO AWAY
I am from the camp that believes you get more bees with honey, and do not taste anything sweet from the OP. Correct me if I am wrong about the sorting facility.
Now, I think David will likely help you out, but unfortunately for most companies, the squeeky wheel gets grease.
I want you to know that I have made two large orders from FSUSA and personally do not like any of the juice I tried. Im just saying, You need to calm down a bit, and change your tune so that David and Pam WANT to resolve this, not hope that you GO AWAY
I have to say I agree with you, Vex...if I purchase something from a vendor, expecially an online vendor who makes his living shipping orders, I expect them to make good on the few orders that may go bad or get lost. I am not going to run all over trying to find it...I'm going to expect them to do that as the customer service expected from a place that has no overhead as far as a storefront or any of the expenses incurred in an actual brick and mortar retail business. If Amazon lost my order, I'd expect them to re-send it, period. I don't deal with FSUSA because I don't care for the juice, just as well.
The idea that we would make a customer eat a purchase because the post office lost it is just rubbish. I mean come on folks really? Some of these posts really do tend to lean a little too far to one side or the other.
Pamela and I would never not make good on an order no matter what the problem was, even if the postal plane crashed and burned we would send a replacement.
I have personally been using the P.O for shipping for over 20 years. Not sure what their problem was the day the got this batch but hey, they could have a sort facility with broken machinery or any of a number of reasons why it is moving slow.
But some of the folks posting their dislikes of us, or our juices or whatever I have to seriously question what your reasonings are.
i will say this again, Pamela and i would never break a deal with a customer just for profit. We would rather eat the cost and send a replacement shipment and when they get the first one so be it they can keep that one too.
Pamela and I would never not make good on an order no matter what the problem was, even if the postal plane crashed and burned we would send a replacement.
I have personally been using the P.O for shipping for over 20 years. Not sure what their problem was the day the got this batch but hey, they could have a sort facility with broken machinery or any of a number of reasons why it is moving slow.
But some of the folks posting their dislikes of us, or our juices or whatever I have to seriously question what your reasonings are.
i will say this again, Pamela and i would never break a deal with a customer just for profit. We would rather eat the cost and send a replacement shipment and when they get the first one so be it they can keep that one too.
You should have just got on the phone and sorted it out with them, i don't like dealing with this sort of stuff via email it's long !
My 
As someone who used to work for a company that shipped 100's of packages every day, the company (supplier) usually has a "relationship" with its shipper. And, as the shipper, the supplier is their customer. It is usually up to the supplier to ultimately make sure the customer gets the item(s) ordered, even if it means shipping a "replacement" order. I think 2 weeks is definitely long enough to wait, and FSUSA should take up the issue with the USPS (if they have an account with them, or if the item was insured in any way) to get the money back on the shipping. Meanwhile, the customer should be sent a replacement on the items.
As any company knows, a satisfied customer will order more and probably share good experiences with others, while a dissatisfied customer will tell at least 20 other people about a bad experience and recommend that others not order from them. I personally like FSUSA - two of their juices are my "all day vapes!" But, I would not like to order from them, have the shipment get "lost," and be out the money and the juice! I hope they will resolve it for you! Please let us know how it turns out!
As someone who used to work for a company that shipped 100's of packages every day, the company (supplier) usually has a "relationship" with its shipper. And, as the shipper, the supplier is their customer. It is usually up to the supplier to ultimately make sure the customer gets the item(s) ordered, even if it means shipping a "replacement" order. I think 2 weeks is definitely long enough to wait, and FSUSA should take up the issue with the USPS (if they have an account with them, or if the item was insured in any way) to get the money back on the shipping. Meanwhile, the customer should be sent a replacement on the items.
As any company knows, a satisfied customer will order more and probably share good experiences with others, while a dissatisfied customer will tell at least 20 other people about a bad experience and recommend that others not order from them. I personally like FSUSA - two of their juices are my "all day vapes!" But, I would not like to order from them, have the shipment get "lost," and be out the money and the juice! I hope they will resolve it for you! Please let us know how it turns out!
So...what have you done to make Vex321's situation right? If you addressed the issue was it addressed\fixed prior to or after his post here on ECF?
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Suppliers that I deal with, would send out replacement that same day, no questions asked.
Absolutely...same here. The supplier would still be making a large profit...even if replacements were sent out three times.
I currently work for 2 companies that ship orders. One uses UPS exclusively the other uses UPS and USPS depending on what is being shipped. these are 2 very well know companies. One a Shoe store the other the leading Electronics Store in the US. The shoes store doesn not replace merchandise Lost by UPS. They only do tracers and refund the customers money. The electronic store, however, will reship the item regardless of which shipper is used, but with UPS a tracer is done. With USPS, its like oh well they "loose" stuff nothing we can do about it. BUT, the item is still reshipped to the customer. My Point, she should either receive a refund of her money, or receive her merchandise. End of story. FSUSA has her money, so regardless if USPS has the merchandise,they forgot to ship or whatever the case. If according to the tracking , the merchandise never reached its intended customer. They are still responsible becuase they still have her money.
idk about you all but id be ...... off at usps...maybe thats just me..i woulda called the tuscon facility there instead of caqlling fsusa they know as much as anyone else would all the can see is a tracking number also. if i had someone calling me constantly when i know nothing of there order id be a lil on edge to. ppl jump right to fsusa like there the bad guy for not knowing the postal service lost there package....if its in the sorting facility um its been handled by the post office so theyre ...' lost it not david. if david was being nice and very considerate sure hell replace it... but i would nvr assume or demand that fsusa would replace my juice when the post office is the one who lost it. id be screaming at the post office.....
Detailed Results:
Processed through Sort Facility, November 19, 2010, 8:52 pm, BETHPAGE, NY 11714
Processed through Sort Facility, November 13, 2010, 12:19 am, TUCSON, AZ 85726
Electronic Shipping Info Received, November 11, 2010
IT'S IN NEW YORK!!! YEAH FOR YOU.....
I would call my local PO and ask for the number to Tucson, AZ main sort facility and question why it took 6 days to process this through. They would definitely get a piece of my mind over it. I mail packages all the time. Some get lost and never show up at their destination or returned to me. I always call and YELL.....
Processed through Sort Facility, November 19, 2010, 8:52 pm, BETHPAGE, NY 11714
Processed through Sort Facility, November 13, 2010, 12:19 am, TUCSON, AZ 85726
Electronic Shipping Info Received, November 11, 2010
IT'S IN NEW YORK!!! YEAH FOR YOU.....
I would call my local PO and ask for the number to Tucson, AZ main sort facility and question why it took 6 days to process this through. They would definitely get a piece of my mind over it. I mail packages all the time. Some get lost and never show up at their destination or returned to me. I always call and YELL.....
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Well, seems your not the only one to have the post office mess up your shipment. I too placed an order with FSUSA on the evening of the 10th. It made it to the tucson sort facility on the 12th of november. One business day turn-around for David and his fine folks at FSUSA. I checked the USPS track and ship website multiple times a day, with no change in status. Until yesterday the 19th when it magically appeared in Minneapolis, was processed and sent out for delivery. I swear how does it take 7 days to transport my package from Tucson to Minneapolis? Pony Express? The last person I was going to blame was FSUSA. They are an excellent company with some fine tasting, made to order e-juice. I'm vaping some pure cig flavor e-juice that was a free sample. (best part of ordering from them in my opinion) Damn, closest thing to a real analog I've tried.
The tracking number for my order is 9405 5036 9930 0397 3940 26 if you care to check it out yourself. It wasn't FSUSA's fault, it was the post office. So if you want to complain, do it to them.
The tracking number for my order is 9405 5036 9930 0397 3940 26 if you care to check it out yourself. It wasn't FSUSA's fault, it was the post office. So if you want to complain, do it to them.
I agree with the poster... The supplier chose USPS as his carrier, could have used UPS/Fedex. Carrier should be responsible for reimbursing the supplier and the supplier is responsible for reimbursing the customer... Supplier should have taken it up with USPS due to the losing his product. Remember it is the suppliers responsibility to complete the transaction. I used to be a merchant before I sold my business. But on the other hand, the supplier may also believe that he may be getting scammed out of additional product since it had happened once before to the same customer. But the supplier should take steps to check ensure that the customer is sincere and judge accordingly. One thing the supplier has to realize is that if he treats one customer bad, 10 hear about it. Word of mouth is the best advertising, but can quickly become your worst nightmare.
it all depends on where you see the transaction ending...i see it ending after he sends it out...some ppl see it ending after a differenty company takes over the process then then they get it to the customer...to me it would just be unreasonable to think the supplier woul be at fault..thats just me...but again different buisness do different things in e juice if you dont like the juice tough ........in mine if you dont like my pizza i have to give you a full refund just because it wasnt as good as you thought it might be...
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