I was there for the releases of the UFS, SS GGTS, Ody, and the expansion pack, finally the first Stealths. Those took a couple hours of dedicated effort to get the items you wanted in the basket and paid for. At that time most of the problems were at check out, getting the items in the cart and getting to check out wasn't that bad it was the final stage that was so difficult.
This time it was much worse every step of the way. When you could get to your desired item you couldn't add it to your cart. When you finally got it in your cart, you couldn't view the cart. Each step was an amazing pain to get through, only to be surprised when you got to move forward an inch at a time. After five (5) and a half hours I gave up, at 2:30 in the morning. Others tried twice as long and gave up. THESE PEOPLE PUT THEIR SANITY TO TEST TRYING TO TO GET A REAL GENUINE GG! There's nothing funny about it! Nothing but glitches and errors hour after hour only to be beaten down by exhaustion and defeated by some other luckier person who may or may not have endured their frustration.
I don't think its fair to add insult to injury by stating they shouldn't complain, that's just not fair to them. ALL THEY WANTED WAS A REAL GG, and that's all. Stop telling people not to complain when they damn sure got some thing to complain about. Be your own best advocates people, nows the time to speak your mind.
If you weren't involved don't tell the people who were to pipe down and be nice.