Good Job on Customer Service :)

[markfm]

Had an XL battery with a hard failure near the end of warranty. V4L honored the warranty, but due to their expansion the replacement fell through the cracks, didn't ship promptly.

I got back to them, and V4L not only replaced the failed unit but comp'd me very nicely, something I hadn't asked for.

Moral of the story -- play nice, contact CS, go to PM or call if things slip up, and V4L will go out of their way to make it right. Their goal is to retain and build customer base, like any company. That's all I can ask for from any firm I deal with.

Nice work!

 

[MikeyB]

nice nice, can't wait to get my XL in and try one for once, I mainly have always used the USB or regular, glad to hear you got it all fixed!

 

[MachoKing]

I'm thinking that you're really going to like that first XL!

 

[markfm]

I do like XLs -- they run noticeably longer than standards. I've also enjoyed both auto and manual 808s -- the autos have high convenience, don't have issues as long as you blow excess juice out of the carto before attaching it, while manuals are handy for really thick stuff that I want to heat before drawing.

 

[SMILIN]

Had an XL battery with a hard failure near the end of warranty. V4L honored the warranty, but due to their expansion the replacement fell through the cracks, didn't ship promptly.

I got back to them, and V4L not only replaced the failed unit but comp'd me very nicely, something I hadn't asked for.

Moral of the story -- play nice, contact CS, go to PM or call if things slip up, and V4L will go out of their way to make it right. Their goal is to retain and build customer base, like any company. That's all I can ask for from any firm I deal with.

Nice work!

Thank you, we try very hard, we service well over 2000 people per week, and I hate when things fall thru the cracks. I promise, I am working to make everything better, for our famlily. You will se in the next few weeks. I am also going to China myself very soon to set up our own V4L factory, to insure we will only have the finest in vaping for you.

Regards

Steve

 

[sofocused978]

I concur. Great customer service from the V4L team.

 

[MX5]

V4L has the Best CS! If it ain't right they'll make it right! Thanks V4L!

 

[Sewnmachine]

I'm so new to vaping that I was totally overwhelmed when it came to choosing my suppliers. I have now settled on V4L and FreedomSmokesUSA. I have had 3 bad batteries from V4L - each one was promptly replaced. I had no argument with that. I use them now exclusively because it was just too much hopping from site to site. At some point I will probably wander farther into the wood, but for now V4L is home sweet home.

 

[Sallyem]

"Thank you, we try very hard, we service well over 2000 people per week, and I hate when things fall thru the cracks. I promise, I am working to make everything better, for our famlily. You will se in the next few weeks. I am also going to China myself very soon to set up our own V4L factory, to insure we will only have the finest in vaping for you.

Regards

Steve "


I thought V4L was going to have a new factory in the U.S.?? Is this a change of plans?