Greek seller and preorders

[tIepaVi]

Achilles and Ithaka Moon.

Hi Imeo,

What exactly is Achilles...? Is this the small rebuildable atomizer that you mentioned a little while back...? I see it being mentioned more and more and I'm just unsure of what it is??? Please advise... Also, is there a video link where I can see what Achilles is???

Many thanks and I look forward to your response!!!

 

[imeothanasis]

yes Ti. Achilles is the small rebuildable atomizer. There is no video for it right now because sample is not ready yet

 

[rebuilder]

Imeo, this is the payment option screen:



Bank debit or cash on delivery. I am disappointed that all of Europe has to go through such an amateur operation, I'm sure these guys are doing their best but the fact remains this is amateur, it can't be tarted up any other way.

Now rants aside, lets get practical, what is everyone else in europe doing, are all of you sending this company your payments via your bank? Surely there are more than just a handful of people in europe preordering parts that have an issue with paying a company most of us had never heard of before with no protection. This is no reflection on Imeo, if the payment was to Imeo direct I would trust him with a bank transfer, I do not trust a 3rd party, I would like protection via Paypal or Visa/Mastercard as I do for all my other purchases. But its so quiet, very very few people are asking questions about this, am I missing something?

 

[tIepaVi]

Imeo, this is the payment option screen:

View attachment 147975

Bank debit or cash on delivery. I am disappointed that all of Europe has to go through such an amateur operation, I'm sure these guys are doing their best but the fact remains this is amateur, it can't be tarted up any other way.

Now rants aside, lets get practical, what is everyone else in europe doing, are all of you sending this company your payments via your bank? Surely there are more than just a handful of people in europe preordering parts that have an issue with paying a company most of us had never heard of before with no protection. This is no reflection on Imeo, if the payment was to Imeo direct I would trust him with a bank transfer, I do not trust a 3rd party, I would like protection via Paypal or Visa/Mastercard as I do for all my other purchases. But its so quiet, very very few people are asking questions about this, am I missing something?

Hi rebuilder,

I have placed a few orders through the Greek site and have always paid via PayPal... To pay for your order via PayPal, you use the Greek sellers e-mail address in PayPal which is info@e-smokeguru.gr... In the comments section in PayPal, you can put your order# so that they can cross reference your payment with your order... I would email Vassilis over at the Greek site just to confirm the address and he does always answer your e-mails!!! He is awesome to deal with and you can definitely trust him!!!

 

[tIepaVi]

yes Ti. Achilles is the small rebuildable atomizer. There is no video for it right now because sample is not ready yet

Hi Imeo, thanks for your reply!!! I thought it was the small rebuildable atomizer you mentioned a while back but I had never heard it called Achilles... Also, did I hear correct, are you releasing the Ithaka and Achilles in the next preorder??? If so that would be awesome!!! When are you likely to start preorders for these new attys??? Thanks!!!

 

[rebuilder]

Hi rebuilder,

I have placed a few orders through the Greek site and have always paid via PayPal... To pay for your order via PayPal, you use the Greek sellers e-mail address in PayPal which is info@e-smokeguru.gr... In the comments section in PayPal, you can put your order# so that they can cross reference your payment with your order... I would email Vassilis over at the Greek site just to confirm the address and he does always answer your e-mails!!! He is awesome to deal with and you can definitely trust him!!!

Thanks mate. Is this more information available on emsokeguru because I don't see anything?

Its not as simple as just sending a payment though. I am not going to gift the payment in case there are any issues that need Paypal's attention, gifting is also a silly option for an organisation to request as Paypal has cracked down on organisations/people in the past that have had had a large number of gift transactions received to get around charges which just leads to more problems. So if I am paying by goods am I paying the paypal fees? How am I supposed to calculate these?

See, so many little things I would hope they have all this information on site. Or do I have to contact Vassilis and get agreement in email, and do all future customers need to do this too? Sorry I am here asking on ecf, this should be emsokeguru's responsibility to make this information clearly available.

 

[imeothanasis]

I am not sure that I will keep the preorders style Ti. I prefere to have products in my hands first and then I will sell them

Hi Imeo, thanks for your reply!!! I thought it was the small rebuildable atomizer you mentioned a while back but I had never heard it called Achilles... Also, did I hear correct, are you releasing the Ithaka and Achilles in the next preorder??? If so that would be awesome!!! When are you likely to start preorders for these new attys??? Thanks!!!

 

[imeothanasis]

rebuilder, I think that paypal has a CC option too, so you have protection from your CC company. Also noone told you to pay for the goods as a gift. Why you say that?

 

[rebuilder]

I was just pre-empting every eventuality because there are so many questions and no "official" instructions, you end up second guessing every possible course. The main point was if I pay by goods there are paypal fees which will be deducted from emsokegurus end and whether I am responsible for those.

Anyway, I think this matter will be fastest resolved by taking my questions to Vasillis, I will also ask his permission to post full instructions here to help anyone in future.

 

[mgrigore]

I am not sure that I will keep the preorders style Ti. I prefere to have products in my hands first and then I will sell them

Imeo,

I think that the pre-order system is good, you should keep it. But I think you should only charge when you actually ship the product. Same as many other companies do. We will not have the issues that we have now with Cam...

If you do not want to keep the pre-order, please remember that there are only 3 sellers and many thousands of customers worldwide. The moment you start selling, these customers will kill the servers and this will create frustration for all.

 

[rebuilder]

OK got a very very quick reply back from Vassilis , I prepared a set of instructions for him to check and he is happy with these.

1. Checkout your order on the site and select BANK DEBIT under Payment Method.
2. In the Customer's note box enter your paypal email address.
3. Make a payment via paypal to info@e-smokeguru.gr using the Goods option for the amount shown on your order in Euros.
4. In the Subject box enter your order number.

 

[Runju]

safe & easy

 

[Moonwalker]

Achilles and Ithaka Moon.

Are you kidding with me right now, Imeo?

Ithaka is coming... where, where, don't see it...

P.S. I believe that I can not afford both things, so I will stick with Ithaka... and Achilles some other time...

 

[imeothanasis]

Not a bad idea rebuilder, do it like that, I agree

I was just pre-empting every eventuality because there are so many questions and no "official" instructions, you end up second guessing every possible course. The main point was if I pay by goods there are paypal fees which will be deducted from emsokegurus end and whether I am responsible for those.

Anyway, I think this matter will be fastest resolved by taking my questions to Vasillis, I will also ask his permission to post full instructions here to help anyone in future.

 

[imeothanasis]

Yes, I desided to make both of them at the same time Moon. The reason is that some CNC machines make the big parts and others the small parts. Achilles has only small parts so why to let machines that make the big parts sit and not put them in work with Ithaka's parts?

Are you kidding with me right now, Imeo?

Ithaka is coming... where, where, don't see it...

P.S. I believe that I can not afford both things, so I will stick with Ithaka... and Achilles some other time...

 

[kuiponen]

I have made eight orders from e-smokeguru via bank transfer. Every time everything has gone really fine. If I have had something to ask about, Vassilis has always replied my emails very quickly. And also have helped to combine some multiple orders within one shipment. Really helpful and warm-hearted customer service!

Imeo, this is the payment option screen:

View attachment 147975

Bank debit or cash on delivery. I am disappointed that all of Europe has to go through such an amateur operation, I'm sure these guys are doing their best but the fact remains this is amateur, it can't be tarted up any other way.

Now rants aside, lets get practical, what is everyone else in europe doing, are all of you sending this company your payments via your bank? Surely there are more than just a handful of people in europe preordering parts that have an issue with paying a company most of us had never heard of before with no protection. This is no reflection on Imeo, if the payment was to Imeo direct I would trust him with a bank transfer, I do not trust a 3rd party, I would like protection via Paypal or Visa/Mastercard as I do for all my other purchases. But its so quiet, very very few people are asking questions about this, am I missing something?

 

[ManniGfaltig]

Imeo, this is the payment option screen:

View attachment 147975

Bank debit or cash on delivery. I am disappointed that all of Europe has to go through such an amateur operation, I'm sure these guys are doing their best but the fact remains this is amateur, it can't be tarted up any other way.

Now rants aside, lets get practical, what is everyone else in europe doing, are all of you sending this company your payments via your bank? Surely there are more than just a handful of people in europe preordering parts that have an issue with paying a company most of us had never heard of before with no protection. This is no reflection on Imeo, if the payment was to Imeo direct I would trust him with a bank transfer, I do not trust a 3rd party, I would like protection via Paypal or Visa/Mastercard as I do for all my other purchases. But its so quiet, very very few people are asking questions about this, am I missing something?

I cannot really understand why you rant against a helping hand? I am a customer at Vassilis shop since it started and I trust Vassili as much as I trust Imeo. The service is outstanding, I phoned with him several times and reply times via mail are fast (and he has to answer lots of mails even when he was only seller for Greece and Germany). I could tell you some stories I experienced with a former seller at your county but this is about Vassili and I am just happy to have him as my personal vendor since almost a year now!
But true, if it comes down to the worst case, which I am sure won't happen for various reasons, we would have to involve our advocates to get (part of) our money back when we used the Bank Transfer method.
I use the bank transfer cause I trust Vassili and in the end of the day I know that he gained some more bucks cause he had not to pay PP fees and I get my stuff in the usual matter anyways. To be fair, bank transfer within the EU doesn't cost any fees but also CC cost me fees when I for instance order at the USA shop (for paying with a foreign currency).
You can still pay via PP as shown above so no reason for your rant (I notived you continue to rant after your rant over). Well Vassili could have new payment options sooner but he is working on a new shop system and the other options should be available soon, I think Imeo said something about moneybookers lately which should also include a CC option.
In the end I guess that the issue that forced the UK vendor out of business was unexpected and Vassili has to catch up those customers which is also unexpected for him and he does his best to help you out!

 

[Mulej]

Although I am yet to receive my preordered GGTS and UFS I have no reason to complain about Vasillis. He has been very helpful and quick when replying to my e-mails.

I can understand why some people might feel concerned when visiting the site for the first time as in reality the localisation does need some work to make it look more professional and the lack of a CC option does not help matters.

When placing my first order I e-mailed Vasillis and he immediately offered the PayPal option and out of my own free will I added €9 to the amount that I owed to cover his PayPal costs. I did this because I can understand the difficulties and exorbitant costs that small etailers face when it comes to payment gateways especially virtual monopolies like PayPal who charge approximately 40c plus 3.5% on each transaction and then charge you once more to withdraw the money.

 

[mgrigore]

Imeo,

when does the pre-order for parts start at Vassilis?

 

[kyriakos]

Vassilis is honour man. fast man. help man testing man everything.
Nothing will go wrong so far hes the man and he wears pants (big ones)
most of us have gone for coffee chit chat and met him.
So keep your hands away from Vassilis.
You dont trust him buy black trader price.