Just called the number on the back of the card. They asked a lot of questions about the purchase, put the money back into the account due to it being a debit transaction and sent a letter to me for validation purposes. They will also contact the vendor, but not sure what will take place with that part.
H2O One Year Atty Warranty UPDATE
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IF you paid with your credit card then you file a dispute with your credit card company. They take it from there. Usually there is a 90 limit for filing a dispute on a charge. I have never heard of a credit card company charging a fee to settle a dispute? in your favor or not.
i will definitely not order from H20 because of the lack of communication i ordered the 4th took 2 days for the credit authorization to go through when i got the package in the mail it showed the date it was shipped june 9th and arrived the 14th im not too happy as i payed and extra for faster delivery. i ordered 1 black atomizer and got a white one but im just glad i got it.
I ending up just buying two warrantied atomizers from Janty. Wordupecig also carries 6 month warrantied atomizers for the same price as janty but they have free shipping on all orders. I can't comment on their customer service where janty has been oustanding I think for the same price plus the $6.75 from Janty makes it a smart buy.
This is sooo funny.
I write about my warranty and received the following answer:
We do apologize, but all atomizers are out of stock and will ship shortly one our shipment arrives. All warranty items will be handled once we have them in stock.
Yet, the site states:
Availability:
Black Color Limited Stock, White Limited Stock, Silver Out Of Stock
So… who do we need to believe?
Here, business 101, be honest with the client if you want them to go back to you or recommend other people to do business with you.
a. If you really don’t have them, you’re lying to new customers.
b. If you have them, you are lying to existing customers.
The verdict… no brainer, you are a liar.
I hope they read this thread.
I write about my warranty and received the following answer:
We do apologize, but all atomizers are out of stock and will ship shortly one our shipment arrives. All warranty items will be handled once we have them in stock.
Yet, the site states:
Availability:
Black Color Limited Stock, White Limited Stock, Silver Out Of Stock
So… who do we need to believe?
Here, business 101, be honest with the client if you want them to go back to you or recommend other people to do business with you.
a. If you really don’t have them, you’re lying to new customers.
b. If you have them, you are lying to existing customers.
The verdict… no brainer, you are a liar.
I hope they read this thread.
In all line of business first time customers are important but I think same or more importance should be given to existing customers.
Service companies (cell phones, cable, banks, etc) can get away a little bit easier because you have a contract and you should “remain” with them or pay a fee to get out. In straight business there is no guarantee that your new or existing customers will go back to you, so you have to try your best.
I’m sorry for Angelo; sooner or later he will go down. Now, in the other hand, let’s be honest; part of this is our own fault and I’m more sorry for people who spent a lot of money with him. I just got two attys to try, so I lost $16; plain math, a couple of attys would cost me in that time $7 each, so $14. $30 minus $14 for the attys plus $16 I paid to Angelo for a “warrantee” I may never see again.
But frankly, we knew beforehand that there is no atty which can last over 6 months, so that’s is our fault but buying the extended warrantees offered.
Now, in that simply math, Angelo lost a client who had bought, say $40 every 3 months, $160 a year. Multiply that for the number of people who think the same, and the number starts growing, PLUS, the most important, the free good publicity he would have gotten to attract new customers… so he lost in me only, those $160 plus 3 new clients I drive away from his site. Add those numbers and there are many small losers and one big loser: Angelo. Oh, well, live and learn.
Service companies (cell phones, cable, banks, etc) can get away a little bit easier because you have a contract and you should “remain” with them or pay a fee to get out. In straight business there is no guarantee that your new or existing customers will go back to you, so you have to try your best.
I’m sorry for Angelo; sooner or later he will go down. Now, in the other hand, let’s be honest; part of this is our own fault and I’m more sorry for people who spent a lot of money with him. I just got two attys to try, so I lost $16; plain math, a couple of attys would cost me in that time $7 each, so $14. $30 minus $14 for the attys plus $16 I paid to Angelo for a “warrantee” I may never see again.
But frankly, we knew beforehand that there is no atty which can last over 6 months, so that’s is our fault but buying the extended warrantees offered.
Now, in that simply math, Angelo lost a client who had bought, say $40 every 3 months, $160 a year. Multiply that for the number of people who think the same, and the number starts growing, PLUS, the most important, the free good publicity he would have gotten to attract new customers… so he lost in me only, those $160 plus 3 new clients I drive away from his site. Add those numbers and there are many small losers and one big loser: Angelo. Oh, well, live and learn.
I bought 3 but at the very beginning when they cost $15 each. 1 burnt out very quickly, the second one went a few weeks and the last one burnt out after a few more weeks. I'm waiting to see if anyone gets their warranty honored before bothering to send them in.
I don't think it's new customer vs. customer retention but more of sale = cash in, warranty = cash out.
I don't think it's new customer vs. customer retention but more of sale = cash in, warranty = cash out.
I got mine on 4-13 paying $14.99 (still the same price as today) along with two 5 pack of cartridges (which I actually liked). The first one died on 5-20.
The second one is still alive, but now, I have this "technique" using 2 or 3 different devices when chain-vaping so I don't stress any device/atty much and all last way longer than only using one.
The attys are not bad, I like them, but considering the warranty, it's overpriced when you have to chase the seller and wait that long. Form my experiments, dark juices and chain vaping in a single atty I totally prefer the $4 attys found at value vapor or tasty vapor.
I just think is not money (for my part) but the situation itself. I gladly pay for honesty in the transaction. For example, I contacted Geoff before getting his attys, and he was totally upfront telling me about them, nothing hidden, nothing misleading and I know what I am facing.
With Angelo, I started with the wrong foot. I didn’t say it before because I don’t like to talk badly about vendors, I understand everybody make mistakes or could have problems. When I ordered with H2O they supposed to accept American Express; I ordered and received the confirmation, next day I received the confirmation of the payment and my order moved to “in process” then a day later I received a notice that my payment was cancelled. I checked with Amex and they never received the transaction yet H2o told me otherwise, I had to place a new order. Next day, my order could not be processed because I had another opened order… so I had to cancel the first one… it was kind of a little hassle to order; now this…
My status right now is “waiting on warranty item since a month. I will wait and pursue this just to document in this thread so people can see a real situation step by step, but once this one is “solved”, either receiving the replacement or 4 months (my limit) waiting I will cancel my account with them and move on, I don’t care if my second atty fails, I won’t waste more time with this vendor. I see what I am doing as a “community service” not looking for lost money. This is not a “review” with my opinion… it is a “reality show” with a vendor.
The second one is still alive, but now, I have this "technique" using 2 or 3 different devices when chain-vaping so I don't stress any device/atty much and all last way longer than only using one.
The attys are not bad, I like them, but considering the warranty, it's overpriced when you have to chase the seller and wait that long. Form my experiments, dark juices and chain vaping in a single atty I totally prefer the $4 attys found at value vapor or tasty vapor.
I just think is not money (for my part) but the situation itself. I gladly pay for honesty in the transaction. For example, I contacted Geoff before getting his attys, and he was totally upfront telling me about them, nothing hidden, nothing misleading and I know what I am facing.
With Angelo, I started with the wrong foot. I didn’t say it before because I don’t like to talk badly about vendors, I understand everybody make mistakes or could have problems. When I ordered with H2O they supposed to accept American Express; I ordered and received the confirmation, next day I received the confirmation of the payment and my order moved to “in process” then a day later I received a notice that my payment was cancelled. I checked with Amex and they never received the transaction yet H2o told me otherwise, I had to place a new order. Next day, my order could not be processed because I had another opened order… so I had to cancel the first one… it was kind of a little hassle to order; now this…
My status right now is “waiting on warranty item since a month. I will wait and pursue this just to document in this thread so people can see a real situation step by step, but once this one is “solved”, either receiving the replacement or 4 months (my limit) waiting I will cancel my account with them and move on, I don’t care if my second atty fails, I won’t waste more time with this vendor. I see what I am doing as a “community service” not looking for lost money. This is not a “review” with my opinion… it is a “reality show” with a vendor.
After reviewing the live broadcast with Smokie and H2O Angelo, I must make a change to my earlier post.
At the 2:20 marker, H2O claims he takes care of warranties before others, even if you have paid and are waiting shipment. This still doesn't seem all good. Back to the first come, first served way of doing business. If he takes my money before the warranty claim comes through from another customer, I feel he should take care of me first.
I am sure since my order had not arrived yet and still hasn't arrived from ordering 05/05/10 that I felt and still feel pushed off to the side. I don't think it takes this long for USPS to investigate a lost package and I haven't heard back on the matter for a couple of weeks.
I in no way indorse this company and I think most people will be able to see/hear right through the vape when watching the video. It all takes place in the first five minutes of the program so you won't have to sit through it all.
here is the link
Elixir TV, Live Recording - 05/23/2010 04:09 (188642407)
At the 2:20 marker, H2O claims he takes care of warranties before others, even if you have paid and are waiting shipment. This still doesn't seem all good. Back to the first come, first served way of doing business. If he takes my money before the warranty claim comes through from another customer, I feel he should take care of me first.
I am sure since my order had not arrived yet and still hasn't arrived from ordering 05/05/10 that I felt and still feel pushed off to the side. I don't think it takes this long for USPS to investigate a lost package and I haven't heard back on the matter for a couple of weeks.
I in no way indorse this company and I think most people will be able to see/hear right through the vape when watching the video. It all takes place in the first five minutes of the program so you won't have to sit through it all.
here is the link
Elixir TV, Live Recording - 05/23/2010 04:09 (188642407)
Ha, ha… I am part of the “some of” people. And there are more around here. But well, I have all in writing, well documented, so people can see it instead of listening to empty promises. As said in business, “spoken words and promises can float with the wind while written ones remain as rock”.
I’m sorry I couldn’t even watch an entire minute of the video, but I’m not fond of smokie. As stated, I believe most things are personal decisions and I do not criticize, nor try to convince anybody otherwise but, as an explanation of the reason I do not trust smokie is his video trying to prove you can vape in a gas station. As a fire protection engineer, no matter what people say around here, the mythbusters or youtube videos; those stunts are plain stupid and risk other people. If he want to prove that vaping in free falling when only he could be at risk, then it is all good, but risking other people (or property) unnecessarily, is plain stupid in my book. So, to my eyes, whatever smokie says is irrelevant and far away from reality… join what Angelo says and you have a really great mix.
But I understand I can be the only one with a negative situation; the only one with bad luck in the world since all those pages do not have a single bad review….
I’m sorry I couldn’t even watch an entire minute of the video, but I’m not fond of smokie. As stated, I believe most things are personal decisions and I do not criticize, nor try to convince anybody otherwise but, as an explanation of the reason I do not trust smokie is his video trying to prove you can vape in a gas station. As a fire protection engineer, no matter what people say around here, the mythbusters or youtube videos; those stunts are plain stupid and risk other people. If he want to prove that vaping in free falling when only he could be at risk, then it is all good, but risking other people (or property) unnecessarily, is plain stupid in my book. So, to my eyes, whatever smokie says is irrelevant and far away from reality… join what Angelo says and you have a really great mix.
But I understand I can be the only one with a negative situation; the only one with bad luck in the world since all those pages do not have a single bad review….
I'm with you Jorge.... I've worked in the same refinery for over 29 years and have the same amount of years writing safety work permits including hot work, confined space, excavation and normal cold work.
I can't believe the amount of people that think it is safe to vape at the gas pump, but after presenting some common sense in a previous thread, it seemed to have sunk in to most.
Back to this threads content......It is very hard to not throw names at a vendor that treats people like trash. All I can say is that H2O has already made their choice as to their success in the vaping community.
I wonder how many have taken action with their credit card companies, as I have, and
why they are legally still in business.
I can't believe the amount of people that think it is safe to vape at the gas pump, but after presenting some common sense in a previous thread, it seemed to have sunk in to most.
Back to this threads content......It is very hard to not throw names at a vendor that treats people like trash. All I can say is that H2O has already made their choice as to their success in the vaping community.
I wonder how many have taken action with their credit card companies, as I have, and
why they are legally still in business.
He may have great batteries or liquid or something to keep him afloat. Maybe smokie has a really large audience who trust him.
Now, the other problem is, how many people would really read this thread up to this page? Maybe someone researching and finding this thread would read the first pages where we all say it was great… so the efforts of showing the truth are just wasted time because… wow, the first page say they are great and there are 15 more pages… they must be great!
This is crossing my mind lately…
Now, the other problem is, how many people would really read this thread up to this page? Maybe someone researching and finding this thread would read the first pages where we all say it was great… so the efforts of showing the truth are just wasted time because… wow, the first page say they are great and there are 15 more pages… they must be great!
This is crossing my mind lately…
Jorge,
You may be surprised the number of people that are/have been reading this thread. Reminds me of the VaoZilla saga with C.Peterson. I think what you are doing is important for the community. I have never purchased from this vendor and, obviously never will. Vendor's like this need to be exposed and their practices documented.
GB
You may be surprised the number of people that are/have been reading this thread. Reminds me of the VaoZilla saga with C.Peterson. I think what you are doing is important for the community. I have never purchased from this vendor and, obviously never will. Vendor's like this need to be exposed and their practices documented.
GB
Thank you GB.
I will continue with this until we know what's on the vendor's mind.
I just created a couple of PDF captures of my status on the site because I don't want later to "magically" dissapear... so now, I do have my status on the site along with the several emails I wrote and the few ones received. You know another funny thing?
Angelo invited me to join him in skype so we could talk. No thank you! I prefer everything is solid letters unless I trust him!
I will continue with this until we know what's on the vendor's mind.
I just created a couple of PDF captures of my status on the site because I don't want later to "magically" dissapear... so now, I do have my status on the site along with the several emails I wrote and the few ones received. You know another funny thing?
Angelo invited me to join him in skype so we could talk. No thank you! I prefer everything is solid letters unless I trust him!
This may be an interesting read...
http://www.e-cigarette-forum.com/forum/general-e-liquid-discussion/77485-h20-thread.html
http://www.e-cigarette-forum.com/forum/general-e-liquid-discussion/77485-h20-thread.html
This thread should have a big spoam accross it that says do not buy. I shot him an email 2 weeks ago threatening to do a charge back on my cc if I did not receive a refund or new atomizers. Waited two weeks shot him an email again (should note that I had not heard back back from him in serveral months and emails) this time saying its been two weeks im going to do a charge back and got a reply from him in like 5 minutes. It's only a matter of time before this company goes under.
DO NOT BUY FROM H20 SMOKING
DO NOT BUY FROM H20 SMOKING
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