I have never broken a contact ether . The only way to break a contact is to use way to much force . At least there is a option for the heavy handed folks
My brother in law had me install the heavy duty contact in his grand for him. For the first week he said it was a little harder to push the button,after that he said it broke in and had an easier time with it.He also uses a flat top battery,(which I advised him against) however he is having no issues...also, not as hard on the thumb if you have a button cover.
They all deny it but its a fact if you break the contact your a button masher there are two many reos owners out there that have never broke a contact . I would say is a tiny percent of people that break them . So small it wasn't even worth making the heavy duty contacts . I did it anyway its just the way I am but when thousands of people use a product and never have a problem and then a couple constantly have a problem the hand writing is on the wall .I have a friend I introduced to Reo's less than a year ago. So far she has broken two contacts. Denies being a "button masher" ask's me why this keeps happening to her? I sent her the link
They're usually the same ones who complain that the button hurts their thumb.....
Ha. One way to figure out just how light a touch it really takes is to hold it up to your ear, depress the button just until you hear the sizzle, then make note of how little pressure it really takes. If the battery is moving at all, you're pushing too hard.
I call it flow tube, don't know what else to call it. The steel thing with the hole in it that threads onto that thread thing that keeps the contact in place. So that steel flow tube and the thread are now together forever living by themselves....
So it is off to get fixed. 
So my other Reo has lost its sibling for now
