Thanks for the suggestions. I will do this. My emotions are getting the best of me and I'm not liking this roller coaster ride one bit. Off to send another email. Thanks again!
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Well, looks like it's better to contact him through standard email rather than the "Contact Us" link or Warranty issue page. He responded almost as fast as I could push the send button.
Yes, David is polite and tries to be very helpful in solving any and all issues.
Please understand that English is not his first language
so a little understanding and patience is required here please.
If I can be of help to you please do not hesitate to contact me,
I will do my best to help.
SVB,
Thank you for your kindness and understanding here
as you say Patience and understanding is required in contacting David,
he is polite and will try to solve all issues,
but as you say English is not his first language.
And yes, don't hesitate to call me here, and ask for help,
even tho I am a private citzen now,
I will be happy to help in any way that I can.
SVB,
Thank you for your kindness and understanding here
as you say Patience and understanding is required in contacting David,
he is polite and will try to solve all issues,
but as you say English is not his first language.
And yes, don't hesitate to call me here, and ask for help,
even tho I am a private citzen now,
I will be happy to help in any way that I can.
Thank you Di , and if any one has any problems with products, or want to ask any infomation, please feel free to send me emails via web contact us or email sales@eastmall.net . I check emails every now and Then.
Sorry SVB, have you got my reply? hope I could be of help. I am slow but trying to be fast
Kind regards
David Yang
Yes, David is polite and tries to be very helpful in solving any and all issues.
Please understand that English is not his first language
so a little understanding and patience is required here please.
If I can be of help to you please do not hesitate to contact me,
I will do my best to help.
Hi Di,
Thank you very much for your great help always
Cheers
David Yang
No Problems, David,
East Mall is still my first choice as supplier,
I will continue to support and help all members as much as I can.
East Mall is still my first choice as supplier,
I will continue to support and help all members as much as I can.
My replacement has been shipped today - hooray!
I thought to myself only 10 days to 2 weeks and I'll finally be able to use it, better charge the batteries ready for it to come, only now I find my charger doesn't work either - Why didn't I check it sooner
I checked the battery and was at 3.85v but charger goes green after about 5 seconds. Tried the other battery which was 3.92v and same thing happens.
Does anyone know if the replacement kit includes a charger?
I thought to myself only 10 days to 2 weeks and I'll finally be able to use it, better charge the batteries ready for it to come, only now I find my charger doesn't work either - Why didn't I check it sooner
I checked the battery and was at 3.85v but charger goes green after about 5 seconds. Tried the other battery which was 3.92v and same thing happens.
Does anyone know if the replacement kit includes a charger?
The replacements are just the improved Indulgence and adapters no chargers or batteries.
It's ok, panic over.
They are both charging fine in the charger that came with my Silver Bullet so I will still get to use it when it arrives.
They are both charging fine in the charger that came with my Silver Bullet so I will still get to use it when it arrives.
My replacement has been shipped today - hooray!
I thought to myself only 10 days to 2 weeks and I'll finally be able to use it, better charge the batteries ready for it to come, only now I find my charger doesn't work either - Why didn't I check it sooner
I checked the battery and was at 3.85v but charger goes green after about 5 seconds. Tried the other battery which was 3.92v and same thing happens.
Does anyone know if the replacement kit includes a charger?
Yep my charger was stuffed too.
Lucky I also have a silver bullet and I can charge the batteries on that charger
I ordered 2 chargers hope they both work but no big deal I have other chargers but I might have to add magnets to charge the 18350 batteries.
I must say, after figuring out how the battery went in...I've never seen one like this I haven't had any problems with mine! Works great!!!!!!
I haven't had any problems with mine! Works great!!!!!!Di
When you talk to David about the charger problems and if he decides to use a different model then it would make more sense to use a 3v/3.7v charger instead of the current 1.2v/3.7v/9v charger as this would mean it could charge all types of batteries that are available for the Indulgence.
I'm not too worried about my faulty charger as my Silver Bullet charger works fine with both the 18350 and 18650 batteries I got with the Indulgence (it will even do both at once).
I hope you are enjoying your extra free time
When you talk to David about the charger problems and if he decides to use a different model then it would make more sense to use a 3v/3.7v charger instead of the current 1.2v/3.7v/9v charger as this would mean it could charge all types of batteries that are available for the Indulgence.
I'm not too worried about my faulty charger as my Silver Bullet charger works fine with both the 18350 and 18650 batteries I got with the Indulgence (it will even do both at once).
I hope you are enjoying your extra free time
I must say, after figuring out how the battery went in...I've never seen one like this
yes, I agree, it took me a while, and I wonder if that is the problem with some of these so called not working ones
they havent got it figured out yet............
Di
When you talk to David about the charger problems and if he decides to use a different model then it would make more sense to use a 3v/3.7v charger instead of the current 1.2v/3.7v/9v charger as this would mean it could charge all types of batteries that are available for the Indulgence.
I'm not too worried about my faulty charger as my Silver Bullet charger works fine with both the 18350 and 18650 batteries I got with the Indulgence (it will even do both at once).
I hope you are enjoying your extra free time
Taroth
yes, I would like to see a nice universal charger in there
with abilty for 3v and 3.7v
it does all batteries out there except the really tiny ones, --
but the manufacturer has to make the decision, we can only make a reccomendation.
I am back with David and East Mall again, as Forum Hostess,
but with a looser schedule to accommodate my need for more free time,
I am very much enjoying my free time and also happy to be back here with you all,
David is very kind to allow me such freedom.
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