InnoVapor Order And Shipping concerns

[Slo Ryd]

The PCC catastrophe was pretty time consuming. And our website guy was on vacation for two weeks so that is why we were not able to change the inventory status on the website. We have both of those figured out now and should be back on schedule within the week and back to the twenty four hour shipping times. We appreciate your patience.

 

[trubio]

I got my 510 order today (order #472).

I was really appreciative. I called Mark on Monday to ask what was up*, and we ended up talking for about 20 minutes about his order backlog, the state of e-cigs in generally, and finally about places to go in Las Vegas. He couldn't have been a nicer guy.

Anyway, 510s are intact and working great, and he included about half a dozen business cards (which will be great for me to hand out), as well as a letter about how the PCCs are temporary. The letter explains that the charger light is defective but they do charge correctly, and that innovapor decided it was better to send these out rather than hold up the order and that they'll send out a replacement when they get them. Most importantly to me, it included 'we apologize' - I wish more people would apologize when things go haywire, that is HUGE points for me.

All and all I'm really satisfied by their level of customer service as well as the product.

trubio


* i was intoxicated during the telephone call, so we may have discussed other things I've forgotten.

 

[Nicole2]

I got my 510 order today (order #472).

I was really appreciative. I called Mark on Monday to ask what was up*, and we ended up talking for about 20 minutes about his order backlog, the state of e-cigs in generally, and finally about places to go in Las Vegas. He couldn't have been a nicer guy.

Anyway, 510s are intact and working great, and he included about half a dozen business cards (which will be great for me to hand out), as well as a letter about how the PCCs are temporary. The letter explains that the charger light is defective but they do charge correctly, and that innovapor decided it was better to send these out rather than hold up the order and that they'll send out a replacement when they get them. Most importantly to me, it included 'we apologize' - I wish more people would apologize when things go haywire, that is HUGE points for me.

All and all I'm really satisfied by their level of customer service as well as the product.

trubio


* i was intoxicated during the telephone call, so we may have discussed other things I've forgotten.

I wish I could be as happy I'm STILL waiting on mine and it was order 454!!...I ordered on 7/9/2009. Spoke with Mark on Wednesday morning, nice enough guy. Yes, he explained the whole ordeal to me, but was told I would have it by the end of this week...but still no 510 in mail8-o Patience is not one of my strong points, but this is getting really frustrating! Anyway I can get a tracking number? The shipping on the site states delivery confirmation and tracking number are included.

Thanks,
Nicole

 

[TheLizinator]

My orders were 450 & 463, nobody will answer my emails trying to at least get some status on my order--whether it was sent, still waiting to be filled, or whatever. I asked for either a shipping confirmation or a refund and have received nothing in response. I can understand mitigating circumstances, but do not understand my communications being ignored. Sigh.

 

[thique1]

starting to get a little ...... now. While I wait on my order from innovapor, I ordered some stuff from Jason at electronicstix.com. I've receive 3 orders from him in the time I've been waiting for innovapor. They explain and communicate, and that's good. But I'm getting tired of waiting. My order is 444, and it didn't come today, so I will have to wait and see if it comes on Monday. I still haven't got an email conf from USPS, so I doubt it will be here Monday. I hope I get some extra juice too, since others have. Come on Innovapor!!! Get your business in order. I would like to continue doing business with you, but you'll have to do better than this.

 

[Nicole2]

starting to get a little ...... now. While I wait on my order from innovapor, I ordered some stuff from Jason at electronicstix.com. I've receive 3 orders from him in the time I've been waiting for innovapor. They explain and communicate, and that's good. But I'm getting tired of waiting. My order is 444, and it didn't come today, so I will have to wait and see if it comes on Monday. I still haven't got an email conf from USPS, so I doubt it will be here Monday. I hope I get some extra juice too, since others have. Come on Innovapor!!! Get your business in order. I would like to continue doing business with you, but you'll have to do better than this.

Ok, i just got off the phone with Mark again. He called right after I posted..mental telepathy maybe? LOL ;-) Anyhow, I got my tracking number from him and mine should have gotten here today...but the darn USPS didn't bring it So, I guess it'll be Monday.
Did the rest of you all that are still waiting call Mark yet? He is very good at returning calls ,within a couple hours in most cases, you just need to leave him a message is all. His number is listed on the website on the shipping page.

 

[j4mmin42]

Well, I wish I had gotten all the way to the bottom of the ditributors' forums page earlier...hey Innovapor, where is my order? why don't you answer e-mails or PM's? Why did you tell me my order was to be shipped when it hasn't? I mean, it certainly might have shipped, but there's no way I can tell since I receive no communication from you guys!!

The reason I edited this was to defuse any kind of hard feelings brought on by MY hard feelings over the situation...not everyone can take a little heat...but also, IF what I've read is to be believed, there really ARE people trying behind the scenes to make this work...

Welcome, innovapor, to my world: The world of having grand aspirations, a firm hold of the big picture, and a less-than perfect plan of action, especially for dealing with the little things.

Unfortunately, in retail, those "little things" happen to be customers, and as much as it sucks, each of them has free will to say whatever they want about your service! Note: this is why I gave up on Internet-Based retail: customers are almost always notoriously hard to please without having to bend over backwards for each one, every time you make a mistake.

My suggestion: take it up a level; sell to suppliers. Less customers(not retail, in my book), and those you do have will have much less leeway to complain, as you would essentially have a US monopoly on genuine Intellicig products, at a distributor level. Worked for me.

Get back to me when you can, though... -j4mmin

 

[j4mmin42]

Now, I notice that you've removed the EVOlution from your site...I really need to know what's up. Am I still going to get mine? Are you all just giving up completely? this is a nightmare... -j4mmin

:edit: Okay, I've been answered, but not by Innovapor, so don't quote me on this: The EVO as we know it is gone from their shelves until at least august. Intellicig is having issues importing...this is all part of that big dark cloud many of us have worried about in recent days...

The question of "if I placed an EVO order, will I still get it?" is still up in the air...but I think your order # will have a lot to do with it.

 

[CoderGuy]

Well, I wish I had gotten all the way to the bottom of the ditributors' forums page earlier...hey Innovapor, where is my order? why don't you answer e-mails or PM's? Why did you tell me my order was to be shipped when it hasn't? I mean, it certainly might have shipped, but there's no way I can tell since I receive no communication from you guys!! I have never been this upset before with the service from any other company. Not cool. -j4mmin

-Check out my posts in the "intellicig" forum, it should shed some light on the situation. I am way too angry to talk on the phone right now, so don't call, just write, any way you want to.

-Some basic info: order #338 placed Jul. 7th. Was told it would ship by the 16th, check the rest of my posts to find out the rest. I'm done with this sh*t.

I have #334 placed July 6th, I just got email yesterday with a tracking number (after going to the InnoVapor.com site and posting a comment asking for it), tracking is being updating but it didn't arrive today, so Monday then. At least I know it was shipped and on the way

CoderGuy

 

[j4mmin42]

: post edited after short convo with Coder_guy. He means well.:

And, let me make something clear: ALL of my posts about these shenanigans are meant to accomplish two things: One, to alert people to the problems I've experienced from this supplier, and Two, to try and get the attention of those in charge, so that I can find out what's going on. At this point, though, I don't care how nice they are when I finally do hear from them; I don't think I'll ever recommend this company to anyone, which is sad, because there are very few reputable sources for Intellicig products within the US.

 

[Twinkie]

Why would you quote me there? Obviously, I wouldn't be posting if I had gotten any sort of reply. Don't quote someone when you're not actually making a point, or referring to a part of said post...what a good way to piss someone off.

And, let me make something clear: ALL of my posts about these shenanigans are meant to accomplish two things: One, to alert people to the problems I've experienced from this supplier, and Two, to try and get the attention of those in charge, so that I can find out what's going on. At this point, though, I don't care how nice they are when I finally do hear from them; I don't think I'll ever recommend this company to anyone, which is sad, because there are very few reputable sources for Intellicig products within the US.

I would imagine he quoted you because his order number is 4 earlier than yours.

They ran out. Get a refund, if they're not proactively giving them out. Stop acting like they came over to your house and ran over your puppy.

 

[j4mmin42]

First off, it's a bad idea to tell someone what to do or how to think, especially when you cannot relate at all to the situation at hand...

Now, in response to you telling me to get a refund, listen carefully, as I'm not sure you comprehend the English language very well: I have emailed and PM'd them. Did you get that? And anyway, I don't WANT a refund! As silly as it sounds(and I KNOW that you, Twinkie, don't have the ability to connect ideas critically), I just want my EVO! and, I hate repeating myself, but I intend on sticking around here on the forums so I'll explain again: There are very few, if any, reputable suppliers within the US who deal with Intellicig products. End of Story.

 

[Twinkie]

First off, it's a bad idea to tell someone what to do or how to think, especially when you cannot relate at all to the situation at hand...

You know... you're right.

I had ordered a Blu, and they didn't have the decency to remove the products they knew they couldn't ship, or answer the question "Where's my order?" with anything other than a script.

Another bad idea: Posting on the internet, and crying when you don't hear what you want.

Now, in response to you telling me to get a refund, listen carefully, as I'm not sure you comprehend the English language very well: I have emailed and PM'd them. Did you get that? And anyway, I don't WANT a refund! As silly as it sounds(and I KNOW that you, Twinkie, don't have the ability to connect ideas critically), I just want my EVO! and, I hate repeating myself, but I intend on sticking around here on the forums so I'll explain again: There are very few, if any, reputable suppliers within the US who deal with Intellicig products. End of Story.

Okay, since you're all hot about the ability to "connect ideas critically", here's some dots for you to connect:

They don't have any Evos to send you right now. And they don't make Evos.

Here... as an outsider looking in, I'll summarize how this looks to a reasonable person:
"I want an Evo."
"I'm sorry, but they don't have any."
"But I WANT one!"
"This does not change the fact that they don't have any to give to you."
"No, dummy. You don't understand. I. WANT. ONE."
"They can't give you what they don't have."
"WANT! WANT! WANT! WANT! RAARGH, I AM DONE WITH THIS!"
"Okay, you should get a refund, then."
"LISTEN TO ME, YOU IDIOT! I WANT ONE RIGHT NOW! EVEN THOUGH I SAID I AM DONE, I WILL NOT BE DONE UNTIL I GET AN EVO FROM THEM. ALSO, HOW DARE YOU TALK TO ME!? YOU ARE NOT THE BOSS OF ME! DON'T EVER TELL ME WHAT TO DO! WANT! WANT! WANT!"

 

[j4mmin42]

Sounds like you might be more upset than me...?? not sure why.

I apologize to anyone who thinks I'm just complaining.

As far as I know, the product I ordered has been REMOVED from their site. If it was out of stock, then the item would still be present on the site, along with a stock #0, or "out of stock", next to the item.

For the last time...All I want is a response. An email. Now that might not be too interesting to those of you who seem to want me to piss and moan, and in fact, it seems that I somehow managed to make another customer very unhappy when posting today...he/she maybe has some personal issues or something? idk. At this point, I feel confident in what I've said, and for now, until something happens or another bored idiot decides to flame me, I'll find another place in the forum to call home. -j4mmin

 

[CoderGuy]

I apologize to anyone who thinks I'm just complaining.

Well the personal attacks were a little much but you are perfectly justified in how you feel. My point before was that I ordered before you and also haven't received my order. Several people with order numbers higher than mine have posted they already received their orders so I too have been frustrated (not as much as you as I have received an email, but again, only after posting in the "contact us" on their site).

This may seem a silly question but have you called them? I have seen several posts from people saying they called and got answers. Reading through your posts you make no mention of actually calling them, just emailing. Their website list their number.

Anyway, this has been an unfortunate situation, and had this been my first experience with e-cigs and e-cig suppliers I would probably be a lot more upset (like you). While you are in the position that you haven't heard anything yet, remember there were over 200 of us that have had to wait two weeks as well, so you are not alone, and attacking fellow frustrated customers doesn't get you your EVO any faster.

CoderGuy

 

[Cake]

I talked to the business manager this morning at their Boise site. The Evos are removed from their site and will remain removed until he has them sitting on his desk ready to ship and not one minute sooner. Apparently their inventory system on their website is horrible (as in your average 10th grade geek kid that spent five minutes reading a book on SQL and PHP could do a better inventory backend for it, however pretty it may be ... note to Innovapor: fire your IT guy and hire someone that is competent in providing SQL based real time inventory tracking solutions), and certain individuals at their company like to make promises that they not only can't keep or aren't grounded in reality at all. If that individual is reading this thread, you know who you are.

They will have Evos again. It won't be until August at the earliest, and sadly, the bulk of the fault for this lays with Intellicig and Innovapor is helpless to do anything to fix it. Holding on and waiting until they come in for order fulfillment is an option.

Personally, the only thing tying me there are the pelican cases because I abuse hardware, so I swapped to the 510 kit because I need it here practically yesterday (my wife is due on Monday, so need something portable for the hospital). Otherwise I'd have canceled and took my business elsewhere. As it is I now have almost $100 in assorted m40x hardware ordered from other sites that will now sit useless in my closet because I was forced into this comprimise, and I'm not amused.

I feel bad for the dude running the operation in Boise. I deal with the same kind of stuff every day at my work and it just sucks. I found it impossible to be upset with him because I could hear the frustration in his voice with every word he said.

 

[Taylor]

Thanks for that info Cake. Though I don't understand why they don't just ship me what they do have and backorder the rest. That's what most reputable distributers do.

 

[trubio]

Now, I notice that you've removed the EVOlution from your site...I really need to know what's up. Am I still going to get mine? Are you all just giving up completely? this is a nightmare... -j4mmin

While not trying to direct you to what to do, I'd humbly suggest you call the contact number and ask what's up; you'll feel much better I'm pretty sure.

 

[talmadgemonroe]

Well, I just thought I'd share my experience with these guys as it happens. I have never owned a PV before and after hours of sifting through all this info I ordered a 510 starter kit, extra battery and juice from InnoVapor. In all I'm getting 1 atomizer, 2 batteries, 5 carts, usb cord and 4 3ml bottles of juice. Using their 20% coupon found in this fourm my total was $40.80. I placed my order late on 7/15. The status of my order on their website says "processing" so we will see what happens. I'll update each step of the way till I'm a happy vaper.


Talmadge

Got an email from Millie about shipping charge which I pay-paled. so far so good...



Talmadge

Innovapor site doesn't reflect that I have paid shipping fee, which I have. Don't know if this is standard. Called to ask, left message, no response yet. Rationaly I don't think this is a big deal, but I gotta admit I'm a little worried after reading some of the posts in this fourm. btw, order # 609 if anyone else is close to that whats going on with your order(s)?


Talmadge

Sorry for quoting myself and the long post but this is a more appropriate thread than where it was at. Hoping this process from beginning to end will help another noob like myself.


Talmadge

 

[Nicole2]

I know what everyone is feelin, as I am also in the same situation. The only bonus I have going for me is that I have spoken with one of the owners (Mark) twice now and I ordered a 510 kit, not a EVO. I haven't gotten my package yet either, but since I did call, leave a message and then get a call back and speak with someone. I now have a tracking number to track my order....major bonus is my book! I am also not a very patient person and have a date I need to have mine by as well. I did luck out and order a blue pcc, which it turns out they were not having any troubles with the blue ones for some reason. I would definitely recommend to anybody, call these folks, they want to help and get things fixed for everyone here.