Q17: There has not been any updated information on my tracking number for several days. Can you reship my order?
A19: If your order has not been delivered, and there is no updated tracking information on your package two weeks from the date of shipment, we will reship your order to an alternate shipping address that you provide.
Q18: My tracking number says my package has been delivered, but I did not receive it. Can you reship my order?
A20: Unfortunately, once the tracking information says a package has been delivered, we cannot reship the order. Many times, those living in apartment complexes, need to locate and ask the main office to see if its been held there. Otherwise, you should contact your local post office or mailman for information regarding the whereabouts of your package.