INTRODUCING - The VOLT X² - ALL NEW Batteries/Passthrough

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trichman

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Is the manual battery supposed to light up on the button or the by the pass through when it charges? I just got mine in the mail, but it's not lighting up while plugged in. I was wondering which area I should focus my jedi mind powers on...

It should light when charging. I had an auto with the same problem and got it replaced. Contact CS.
 

SaraBee

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It should light when charging. I had an auto with the same problem and got it replaced. Contact CS.

I did shoot them an email. They said they're willing to replace it when they get more in stock. I'm not sure why I was worried. I've had to contact customer service once before and they were super nice. Other than the missing light, it's been working out nicely. I adjusted to having a button quicker than I thought I would. I used to hit the cutoff on my big auto battery all the time, not a problem now!
 

ThreadKiller

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I did shoot them an email. They said they're willing to replace it when they get more in stock. I'm not sure why I was worried. I've had to contact customer service once before and they were super nice. Other than the missing light, it's been working out nicely. I adjusted to having a button quicker than I thought I would. I used to hit the cutoff on my big auto battery all the time, not a problem now!

CS is fantastic. Tom from CS told me that they were working on a new technology so that they could teleport my orders to me instantly after I place my order. I'm sure that if you are nice to CS, they might do that for you too!
 

fuzzione

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Just wanted to thank SI, Imagine and Tom for their great CS. I just received my white 1300 X2 auto replacement battery for the black one I received that wouldn't charge. Works great! Don't know which I prefer more..auto or manual. I actually like both.

I have since converted a friend who will soon be ordering from SI, if not already.
 

itschoice

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GREAT Idea!!! I'm going to do that. And just did more shopping too. Just bought an x2 for my DH now that he got to try it.

I use one of these knitting needle storage tube
and it works great. I use it to keep my batt and clearo in my purse, and when I am in the car, I use one end of it in a cup holder to keep it upright. Love it.

ETA: At $5.50 for 4 of them you can't beat the price.
 

SaraBee

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BTW here's a mediocre camera phone pic of what it looks like with an old iGo cone I had lying around. Fits like a glove...

Ukv52.jpg
 

seabs

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Hmmm... I've been puffing on it for a couple of hours, but there's still no charging light when I plugged it in. I think I'll run it dead and then see what happens. But I did have a friend come over and visit and they thought it was a flute... LOL. I'm going to start calling it my piccolo.
I'm having the same issue with the automatic 1300. The light would not come on when plugged in when I first tried it out. I've run it dead and the light still doesn't come on and the pass-through doesn't work. :(
 

Imagine

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Seabs sorry for the issue. Please just contact CS and they will take care of it ASAP. We have worked hard to eliminate these issues.

I'm having the same issue with the automatic 1300. The light would not come on when plugged in when I first tried it out. I've run it dead and the light still doesn't come on and the pass-through doesn't work. :(
 

seabs

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Seabs sorry for the issue. Please just contact CS and they will take care of it ASAP. We have worked hard to eliminate these issues.
I was talking to Heather on the livechat yesterday and she suggested running it dead and then trying to charge it. Sadly that didn't work. I just sent a message to CS though. Thanks, and I really appreciate the great customer service!

I do really like the X2 battery otherwise though. Even on the partial charge it came with it lasted me a day and a half.
 

Imagine

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This was the first run... so the ones that are good are awesome... the few duds out there we are working hard with quality control about them.

And the good news is, my automatic 1300 has been working like a charm since the day I received it. I'm so in love with this thing.
 

Imagine

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thanks for your patience
I was talking to Heather on the livechat yesterday and she suggested running it dead and then trying to charge it. Sadly that didn't work. I just sent a message to CS though. Thanks, and I really appreciate the great customer service!

I do really like the X2 battery otherwise though. Even on the partial charge it came with it lasted me a day and a half.
 
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