is Vape NW reliable?

[DPLongo22]

I'm going to offer up my apologies too, retired1, since I kind of started this dormant ball rolling again. And I admit to having pushed the envelope a bit here and there.

But, I'm going to also say that I might order from them again SOLELY because I just received a marvelous gift. The likelihood that I will NOT use the phrase, "unprintable Anglo Saxon words" somewhere is pretty much non-existent.

It may even be one of my new faves.

 

[ScandaLeX]

I'm going to offer up my apologies too, retired1, since I kind of started this dormant ball rolling again. And I admit to having pushed the envelope a bit here and there.

But, I'm going to also say that I might order from them again SOLELY because I just received a marvelous gift. The likelihood that I will NOT use the phrase, "unprintable Anglo Saxon words" somewhere is pretty much non-existent.

It may even be one of my new faves.

Ok so enough apologizing.....what's the gift?

 

[DPLongo22]

Ok so enough apologizing.....what's the gift?

The phrase,"unprintable Anglo Saxon words". I'm always on the hunt for new ways of presenting material.

Yeah. I'm easy.

 

[paulc35]

ordered an rda from them about 2 days ago and the only update I've gotten was "labeling created" and something like it's waiting for USPS to pick it up or something.

anyone have experience or know if they are reliable. not sure if the status is updating but my other orders I bought on the same day are updating and moving

They are my first company on the west coast and ordering has been flawless. Ship same day.
That being said. I ordered a hcigar VT133 and the mod failed after 2 days. I'm an experienced vaper and trying to return this product that has known issues with failure has been like pulling teeth.
When I first contacted them about the problem they wrote me wanting me to send a video of the problem. Hmm that was different, but I get it there are many newbies and it may not be a problem at all. I could not get a proper video small enough to send and I informed them as such. I explained in great detail GREAT Detail what it is and isn't doing. This is taking way to long to get sorted out. I finally wrote a new ticket stating again that i wasn't able to attach a video and that I would like to go ahead and just send it back and I even stated that if they didn't find the VT133 to be defective I would cover their cost for whatever for the trouble. Now I said "I would like to send it back". Vape NW replies again with. Have you already mailed it back? Again I have to write back and every time this takes days.
I guess I'm just going to have to write off this mod and Vape NW as well. To bad as I was very happy with them and had started to order more and more.
Supplies no problem, but for returning defective products I'm not happy

 

[DPLongo22]

They are my first company on the west coast and ordering has been flawless. Ship same day.
That being said. I ordered a Hcigar VT133 and the mod failed after 2 days. I'm an experienced vaper and trying to return this product that has known issues with failure has been like pulling teeth.
When I first contacted them about the problem they wrote me wanting me to send a video of the problem. Hmm that was different, but I get it there are many newbies and it may not be a problem at all. I could not get a proper video small enough to send and I informed them as such. I explained in great detail GREAT Detail what it is and isn't doing. This is taking way to long to get sorted out. I finally wrote a new ticket stating again that i wasn't able to attach a video and that I would like to go ahead and just send it back and I even stated that if they didn't find the VT133 to be defective I would cover their cost for whatever for the trouble. Now I said "I would like to send it back". Vape NW replies again with. Have you already mailed it back? Again I have to write back and every time this takes days.
I guess I'm just going to have to write off this mod and Vape NW as well. To bad as I was very happy with them and had started to order more and more.
Supplies no problem, but for returning defective products I'm not happy

Before you give up completely, it might be worth it to consider my approach. I sent it back without authorization.(but I'd did include my original, printer receipt.

Sorry to see this for you, Paul, and I do hope they make it right for you.

Sent from my SM-N910V using Tapatalk

 

[paulc35]

Before you give up completely, it might be worth it to consider my approach. I sent it back without authorization.(but I'd did include my original, printer receipt.

Sorry to see this for you, Paul, and I do hope they make it right for you.

Sent from my SM-N910V using Tapatalk

I may do that. I think they could do better by not requesting the buyer to send a video because it results in many back and forth exchanges and maybe instead ask for a phone call. You can't please everyone, but this does not seem to be a good practice. Customer service is the most important thing with me and if the companies CS is poor I will not order again

 

[DPLongo22]

I may do that. I think they could do better by not requesting the buying to send a video because it results in many back and forth exchanges and maybe instead ask for a phone call. You can't please everyone, but this does not seem to be a good practice. Customer service is the most important thing with me and if the companies CS is poor I will not order again

Understood. My favorite reply came from Wismec directly. After finally getting the thing to misfire on video, they said, "OK - now we need another, this time showing the screen when it's misfiring".

"Unprintable Anglo Saxon words"

I wonder if they needed a translator...

 

[mattiem]

Understood. My favorite reply came from Wismec directly. After finally getting the thing to misfire on video, they said, "OK - now we need another, this time showing the screen when it's misfiring".

"Unprintable Anglo Saxon words"

I wonder if they needed a translator...

Reading comprehension seems to be a lost art I guess it takes to much time to actually take the time to read the written word.

 

[Mactavish]

As I mentioned on page 4 of this thread, I opened another case. Got the standard "send us a video", this is not a requirement according to their product return page, but I'll play their little game, sorry grandma if you don't know how to make and upload a video!

The video size was not an issue, as an Apple iPhone or iPad will compress it in IOS 9, so I was able to directly respond to their request and attached the video, BCC'ing to myself as I always do as proof it was sent and came through via email.

Will now be waiting again for response.

BTW: Wonder who flagged this thread for moderation? VapeNW, are you watching? This is not a vendor bashing message, just facts so folks can decide where to spend their hard earned money, expecting reasonable customer service.

BTW: I did check out the vendor complaint section here, though I don't think many bother as its page upon page, filed by the date the complaints were filed, not easy to search, but I scrolled a few pages, and VapeNW comes up quick and often.

I'll return again, with any updates. So keep this thread civil if you are interested in the outcome.

 

[paulc35]

As I mentioned on page 4 of this thread, I opened another case. Got the standard "send us a video", this is not a requirement according to their product return page, but I'll play their little game, sorry grandma if you don't know how to make and upload a video!

The video size was not an issue, as an Apple iPhone or iPad will compress it in IOS 9, so I was able to directly respond to their request and attached the video, BCC'ing to myself as I always do as proof it was sent and came through via email.



Will now be waiting again for response.

BTW: Wonder who flagged this thread for moderation? VapeNW, are you watching? This is not a vendor bashing message, just facts so folks can decide where to spend their hard earned money, expecting reasonable customer service.

BTW: I did check out the vendor complaint section here, though I don't think many bother as its page upon page, filed by the date the complaints were filed, not easy to search, but I scrolled a few pages, and VapeNW comes up quick and often.

I'll return again, with any updates. So keep this thread civil if you are interested in the outcome.

As I mentioned on page 4 of this thread, I opened another case. Got the standard "send us a video", this is not a requirement according to their product return page, but I'll play their little game, sorry grandma if you don't know how to make and upload a video!

The video size was not an issue, as an Apple iPhone or iPad will compress it in IOS 9, so I was able to directly respond to their request and attached the video, BCC'ing to myself as I always do as proof it was sent and came through via email.

Will now be waiting again for response.

BTW: Wonder who flagged this thread for moderation? VapeNW, are you watching? This is not a vendor bashing message, just facts so folks can decide where to spend their hard earned money, expecting reasonable customer service.

BTW: I did check out the vendor complaint section here, though I don't think many bother as its page upon page, filed by the date the complaints were filed, not easy to search, but I scrolled a few pages, and VapeNW comes up quick and often.

I'll return again, with any updates. So keep this thread civil if you are interested in the outcome.

I got another reply again today appologizing and asking me to contact them through their facebook page. I replied with a honest, but polite reply basically stating the $90 i spent wasn't worth this hassle. I am only one customer and I had just started buying from vape nw and I spend at least $500 a month. Not big to a business, but as i said 10 of me is large. I don't know why any business would do this to theirself.
Have a straight forward return policy. Issue RMA. Return product. Its that easy. This has taken over a week. I'll put it in the loss column. Never buy from here again.

 

[retired1]

BTW: Wonder who flagged this thread for moderation?

Nobody did. But if we happen to be cruising a thread and see something that needs to be addressed, we do so. So no tin foil hat needed.

Our policy for this is rather straight forward. Suppliers are not permitted to post about their business in the general forums. This is why we have a Negative Reviews forum, and suppliers ARE permitted to post there in order to address any issues.

This is why vendor bashing is not permitted on ECF. To be fair to the customer AND the supplier, there are appropriate places to post on ECF for negative experiences. The open forum is generally not that venue.

As such, I'm closing this thread.