I hope you all don't mind my saying...
I've been a customer of COV for some time, and have received amazing customer service. I went to VapeBash, EXPECTING to find some special things to attract me there in the first place. I traveled 6 hours JUST to go to COV's table to
buy some ready wires. That there were a handful of Ithaka's there, was beyond my expectations. I am a Caravela Fan Boi, I wanted a Penny months ago, but couldn't find one, so I bought a knockoff. Faced with REAL Ithaka's, that I could pay for and take, I bought one. NOT something I would have pre-ordered, because I had no prior experience, hence, no love, for GG.
I certainly had NO idea of the impending ....e storm regarding pre-orders. But in my tiny brain, what Bruce did was genius. Because he made it possible for fans of high end
mods to actually purchase one and try it RIGHT THERE. How much difference does it REALLY make to those who pre-ordered. A day or two? He HAD to be there at the show. It is business. He had some extras, that HE paid for in advance, and took delivery of to sell if an opportunity to promote his business should arise, which it did, and which shouldn't impede on ANY pre-orders delivery, except for the fact he was busy for those two days ANYway. I mean NO disrespect, and can completely empathize with those who pre-ordered and feel screwed. Some communication would have helped matters immensely.
Bottom line, Bruce likely (in my case, certainly) won some high end modders over to GG who might not have considered them otherwise. He did not sell me someone else's
mod, but VapeBash would have cost you a couple days wait whether he sold the extra 20 there or not. It was something COV had to do. I own two businesses, I KNOW how hard it is to make ALL people happy ALL the time. Seriously, I can commiserate with your agony waiting for these, they are definitely special. But let's be real for a sec. Two or 3 days is NOT going to change your life waiting for what you paid for. Bruce PAID for these extra 20 out of his own pocket to have spares to sell. You're witch hunting a good man. And I'm not saying that because I got to buy an Ithaka. An error on the part of a clerk of his almost cost him $50 on an order of mine. I caught it, and notified Bruce, who SO politely ASKED if he could charge my credit card for the error. THAT kind of treatment doesn't happen everywhere, everyday. You go ahead and deal with someone else, I don't think you'll find that kind of honor and integrity just anywhere.
PLEASE cut the guy a little slack. He is really trying hard. He KNOWS how bad you want these, and VapeBash timing just fell in a crappy timeslot. You want to lay blame? If Imeo had sent them a few days earlier, there wouldn't be an issue. Is it Imeo's fault? No. THREE DAYS, PEOPLE. I'm a fine wine collector, I see this kinda stuff all the time. All it takes is for one of your kids to get sick, and your whole perspective of life and importance changes. I don't mean to minimize your concerns, but this is a bit ridiculous to crucify a REALLY nice guy over a really unfortunate timing issue.