Janty Problems

[jcgearhart]

<----

OK! I'm stepping up to receive my slap!

I HAD done the research here. I wanted to purchase within the U.S. I chose Puresmoker based on the sentiments regarding this supplier from the members here. He is a well liked, reliable, active member. Also, the testimonial from Spikey. I don't know? I was allured. Maybe her website. However, Puresmoker had just began their move. March 8th. I went with Janty, based again on members' sentiment regarding Jeff, and Parked's video.

I'm patient. but the last few days members are coming out of the woodwork with complaints about the company and their products. And poor Jeff has become a recluse.

I went with the Dura C, 2 kits and various carts and juice.

Go Ahead, then! Let me have it!

 

[ZambucaLu]

OK jc....one cyber-slap for you!

But really, the slaps should go to the "veterans" who recommended this. I don't expect newbs to know better...they take a lot of advice from those who have been here a while.....from those who should know better.

Lu

 

[Momof3]

I'm not a newb, but I don't consider myself a veteran either. Don't know if I need a slap or not. I haven't tried a single ecig yet that didn't have it's own quirks and learning curve. Some worse than others.

I did buy the Dura-Cs for a newbie based off recommendations here, but I never intended to just give them to her and say "Here ya go, have fun." Planned on using 1st, making sure all was well and then being available to train. I figured worse case scenario, the Duras go back to Janty and I mount some Dura carts on some 901s. No harm, no foul.

I always tell people to start with the 901 or pen. They aren't necessarily better, they just have a lower learning curve, are more readily available and have been around long enough that issues are well known and addressable. I really like my pilot, but as a 1st ecig...a lot of people would give up.

As to recommended suppliers, I haven't seen a single one who hasn't been having stock probs for at least the last month and it's bound to get worse rather than better for the immediate future. I honestly proffered the Janty pre-order option to the PS spend all day refreshing, mad rush, praying you get what you need. JMO.

Would a few more updates from Janty have been nice, well of course, but if you think Janty has been so egregious, I have got a long list of little to big name non-ecig retailers you should avoid. Probably best to never order anything online at all. One order with Graveyard Mall would do you in. 8-o Or how about 6wks on a gift from Wal-Mart. Constant updates it's coming. Then one day "Sorry, not coming, refund within 12days."

The only thing I'm really ticked at Janty about is the Dura-Cs not working with the PCC.

 

[plastick]

Ordered $80+ worth of e-juice over 13 days ago. No confirmation, no response, no answered emails. I since filed a PayPal dispute.

Then my friend a few miles away orders e-juice from them and they ship it the same day. WTF?

 

[HH_Ed]

Thanks for the advice again SambucaLu. I should have listened but hopefully the Cs will be great.

I hope one day to be able to give sound advice like you. Maybe after I have E-smoking for as long as you (4 months was it?) I can start training people. Take care and good vaping.

 

[Ludo]

Ordered $80+ worth of e-juice over 13 days ago. No confirmation, no response, no answered emails. I since filed a PayPal dispute.

Then my friend a few miles away orders e-juice from them and they ship it the same day. WTF?

How do you expect Jeff to send you the order after you filed a dispute... pls read the updates in the JANTY Q&A thread.

 

[DisMan]

How do you expect Jeff to send you the order after you filed a dispute... pls read the updates in the JANTY Q&A thread.

Ludo,

That is a totally irresponsible reply. Dozens of people are complaining and the only response you give is the one regarding the complaint about impossible fulfillment and leads to an "unfair" perception from the consumers?

Come on now.

I ordered a Dura-C on 3/1/09. It's 18 days later and I haven't received it yet. I knew the Dura-C was on backorder...and I was okay with it. Jeff has been much slower to respond lately. And, I was told he was expecting a shipment on Monday of this week...it's Thursday, no ship notice.

Now, I don't think it's Jeff's doing...I could be wrong, but I think Janty is not keeping up with supply and is not shipping product so it can make it through customs.

I gave Cashmere from Puresmoker a rash of crap for the lack of stock. It's Janty's turn now.

Janty charges a higher price...and for good reason. I have a KBC and I am happy with it. However, do you wonder why the MiniFogger and Dura sold strong...then slowed down? Apparently, it's because the product is getting worse.

Now, Janty is no stranger to this type of issue...Janty had this problem before the KBC. And it's creeping back up on them.

I won't buy any "non-control" model. So, that leaves Puresmoker out for me. The only company that I can buy from is the Janty line of product with the manual switch (hence my Dura-C purchase)...but I better start seeing some good responses before I *do* take my business elsewhere.

Step up. Explain yourselves. And fix the problems that everybody is reporting. Don't hide in the dark and only respond when somebody shows that they actually took action.

Step it up.

 

[taukimada]

How do you expect Jeff to send you the order after you filed a dispute... pls read the updates in the JANTY Q&A thread.

how would you expect him not to file the dispute with 13 days of no news at all?

i've never dealt with janty at all so far.. the only product i've been interested in is the kissbox.. but at the price.. and with the backlogs and backorders... there is NO WAY i'm throwing that much cash to wait a month for my product to ship.. for the price i could just as easily find 2 801 starter kits and be vaping within a couple days...

i'm REALLY not trying to be a ........... but mayhaps you should stop doing the "preorder" thing... then people would be ordering and product shipped in a timely fashion.. or at least mayhaps a seperate section of the page so one KNOWS it's not in stock..

i understand the dura problem... hey.. excrement occurs eh?.. but keeping your CUSTOMERS (you know.. the people you make all that money from) informed and happy is the most important part of business

 

[DisMan]

I had a real good thread in the other forum regarding PS's issues. At least, from Janty, I can order product and receive it when it comes with. With PS, I have to keep checking back and hoping it's in stock before I order.

I proposed a happy medium with PS that would work. I advised how to setup a couple database tables for pending supplier orders and advising a customer when the product should arrive at PS's facility...and then letting the customer decide to order, etc.

That's the same kind of system Janty needs to setup.

It's called "Just In Time" and is part of "Lean Manufacturing" concepts. The goal is to have the supply chain fuel itself. Once you get such a system setup, your computer system can watch for trends and order as needed, without much human involvement. (Usually, the only human involvement is approvals of orders since you never want a computer to control your cashflow.)

Cashmere appeared to receive the concept well. Unfortunately, his shopping cart program is proprietary code so it's not something he can easily get implemented.

In the end...all suppliers have some issues....PureSmoker has actually shown excellent support at all times, even when they're getting their teeth kicked in.

I just found the Janty response to be very...well, unprofessional and dodging.

 

[Di]

double and triple cyberslap --

well done for demanding the answers,

Janty used to have one of the most excellent reputations here,
but it seems the last 3 or 4 products from them have been
big flops........
many complaints about non functioning parts, or
parts dying in hours or days of use......

I wonder if they are trying to rush too many new product onto the market without adaquate testing .......
3 or 4 not too good ones up to now, and already 2 more promised very soon..........
before the problems of these ones are even fixed........

my advice to them -----

less products ----better quality........

Di ..........

 

[Ludo]

Ok let me try explain what happened (long story):
Batches where sent out according to schedule, they where picked up by the shipping company. As usual we wait 24 hours for any tracking to show up. No tracking showed up. We contacted the shipping company and they said they did not know what was going on, that everything should be ok and that they would get back to us. 48 hours later they got back to us stating they would return the batch to us because of some arrest in HK. We received the batch back. We contacted another shipping company. They came and picked up the batch but the next day they called us with the same explanation and returned the batch. We then found another solution and where about to ship again when the previous shipping company contacted us stating there where issues with HK but they where resolved. So again they came and picked up. Now can you imagine that 48 hours later they said the batch was held up by customs HK and 24 hours later they told it had been shipped out and was in the plane.

From then on all was ok and the batch arrived at JEFF's and he is now unpacking, sorting and will be shipping the orders out.

Please note: NEW KISSBOXES ARE IN ANOTHER BATCH THAT IS BEING SHIPPED SATURDAY AND WILL ARRIVE TUESDAY IN THE US).

Very beginning of April another big batch will arrive as well containing new DURA-C's and MINI FOGGERS as well as plenty of Software...

Jeff will post status messages on the forum with order numbers sent out or ready to be sent out.

Again we are really sorry for the circumstances. We will stock up more in the US to avoid serious shortage in the future.

 

[Ethan_Janty]

As Ludo mentioned the shipment has finally arrived. We have finished unpacking and will be processing orders throughout the night. We hope to finish up the bulk of orders by tomorrow morning.

We will be emailing tracking information once we have packed your order. These will ship out in the morning and should arrive in 2-3 days depending on your location. Many of you that were waiting on Mini-Foggers or accessories will also be getting packed up tonight. If anyone has any questions or needs additional information email me personally at info@jantyusa.com

Thanks,
Jeff

 

[DisMan]

Ok let me try explain what happened (long story):
Batches where sent out according to schedule, they where picked up by the shipping company. As usual we wait 24 hours for any tracking to show up. No tracking showed up. We contacted the shipping company and they said they did not know what was going on, that everything should be ok and that they would get back to us. 48 hours later they got back to us stating they would return the batch to us because of some arrest in HK. We received the batch back. We contacted another shipping company. They came and picked up the batch but the next day they called us with the same explanation and returned the batch. We then found another solution and where about to ship again when the previous shipping company contacted us stating there where issues with HK but they where resolved. So again they came and picked up. Now can you imagine that 48 hours later they said the batch was held up by customs HK and 24 hours later they told it had been shipped out and was in the plane.

From then on all was ok and the batch arrived at JEFF's and he is now unpacking, sorting and will be shipping the orders out.

Please note: NEW KISSBOXES ARE IN ANOTHER BATCH THAT IS BEING SHIPPED SATURDAY AND WILL ARRIVE TUESDAY IN THE US).

Very beginning of April another big batch will arrive as well containing new DURA-C's and MINI FOGGERS as well as plenty of Software...

Jeff will post status messages on the forum with order numbers sent out or ready to be sent out.

Again we are really sorry for the circumstances. We will stock up more in the US to avoid serious shortage in the future.

Ludo,

Thank you! It wasn't that hard. Now we know what's really happening here.

Is it American customs or HK customs that is stopping the stuff? We need to know who to put the hit out on.....

Seriously, THANK YOU for explaining the situation. These types of explanations help. While it may confirm the FDA may be "getting the upper hand", it does show us that you are doing what you can and that the law is getting in the way.

Have you considered opening up a mixing plant and factory in the USA to try and eliminate such issues in the future? If China already has the process down, I can't see how difficult it would be to pick up the pace in production in the various countries.

Just thoughts.

Again, thanks!

 

[breakfastchef]

BUMP.

Thank you, Jeff, for the update. There will be lots of happy vapers in the next week or so (me included!!)

To Ludo, yes, provide increased stock to JantyUSA!!

 

[DisMan]

You know, I never mentioned this before.....but I do have to say something.

When you demand answers and action from Janty, they do deliver.

For example, I sent an email to Jeff awhile back complaining about the $6.00 Paypal fee that they charged. Well, they don't charge it anymore.

So, they do listen.

BTW, because of your response, I just bought 4 bottles of Fargo and 2 chargers for my batteries (we vape too much...one finally died after 8 months...which is pretty good. So, I figured I'd get two more to keep up with our activities. )

Thank you guys. You deserved the further business from me. You do listen and I wanted to make sure you *see* that action = money.

 

[Ludo]

FDA is not really an issue, or at least ahum... we know how to tackle that issue, so no worries from that side. It is really a HK arrest issue, whereby shipping companies are being investigated by HK government. Lawyers engaged by the shipping companies have engaged with the HK government. As far as we can tell there is no reason for HK to have interference in shipping transit zones, they just had to be reminded of that I guess

Anyway, we now have an alternative shipping as back up, so if anything should go wrong in the future, we will switch to plan B. It might take a bit longer to arrive but we will add more.

 

[Lochstar]

That explains recent orders... but I've had an order sitting here since Feb. 10, and a replacement Kissbox atomizer I've been waiting for since Feb 8. I never have recieved another email, notification, or even a notice that they weren't in stock.

It's one thing to have to wait over a month for a product, but to do it without even the courtesy of an out-of-stock notice is pretty bad customer service, move or no move. It's not the customer's responsibility to go search out the Q&A section for a manufacturer on a forum to find out that there's moves or shipping issues. I've been waiting a month for a product that's been panned pretty severely. I'm not a happy customer and find that while Jeff is a nice guy, Janty as a company has subjected him to far more than his share of headaches in something even as basic as communications via the website technology.

Nice explanation, but doesn't explain why myself and at least one other who's spoken in these threads on this board have been waiting since early February for even news on our orders. A 48 hour shipping delay doesn't cover that. Would you care to elaborate on it for us?

 

[DisMan]

Did you email info@jantyusa.com?

I know the other addresses aren't as closely monitored.

Just curious. Don't think I'm making any excuses...as you saw, I already did my blasting. But let's get all this stuff out in the open, see them resolved, and move forward?

As far as we can tell there is no reason for HK to have interference in shipping transit zones, they just had to be reminded of that I guess

I'm betting that the HK government officials were looking for a little under the table payments desiring to abuse their power. Kinda like AIG and GM here in the states....

 

[Lochstar]

Right off their website on the contact form. If they're not monitoring that and it's their main retail communication channel...

 

[Ludo]

yes pls, for specific issues mail Jeff and if you do not get an immediate response then just forward that mail again the next day. He is swamped, not because of the orders, he is swamped because of the move and all other problems with batches we had, give it till mid next week and all should be resolved...

I wish I could something to help from here but I do not handle orders or questions about orders because I have no access to that information.

I am heavily occupied with the JANTY STICK and will be finalizing the tests by 10 April after which production should start. The JANTY STICK has been tested by 1 member on this forum and 2 others on other forums in secret. The results are perfect asides form one minor "glue" problem. The CAMEO is being designed and will be tested in April, but I do not foresee any major problems.

We will send out 10 JANTY STICKS to random members on this forum to give their impression before we put them up for sale.