Janty Problems

[Walrus]

How do you expect Jeff to send you the order after you filed a dispute... pls read the updates in the JANTY Q&A thread.

Easy enough. Paypal takes forever to resolve disputes... 30-90 days if I remember correctly from the time I had one before. They *want* people to work out the issue first. If the product had been received, the dispute would have been closed. Ignoring the claim or not sending the merchandise only prolongs the proceedings making both parties unhappy, and in the end you give the money back anyway and lose a customer in the process.

Paypal disputes don't mean that the money is taken from the Vendor immediately and given to the purchaser. It is a process, and one the vendor should be involved in.

 

[Spikey]

yes pls, for specific issues mail Jeff and if you do not get an immediate response then just forward that mail again the next day. He is swamped, not because of the orders, he is swamped because of the move and all other problems with batches we had, give it till mid next week and all should be resolved...

I wish I could something to help from here but I do not handle orders or questions about orders because I have no access to that information.

I am heavily occupied with the JANTY STICK and will be finalizing the tests by 10 April after which production should start. The JANTY STICK has been tested by 1 member on this forum and 2 others on other forums in secret. The results are perfect asides form one minor "glue" problem. The CAMEO is being designed and will be tested in April, but I do not foresee any major problems.

We will send out 10 JANTY STICKS to random members on this forum to give their impression before we put them up for sale.

I know you said randomly choose people to review the new product before sales start... but it might make sense to send to people like Ratindahat, igetcha, parked, leaford, chris and sean from esmoketalk and others who regularly do video reviews and have a good basis for comparison. I think people here respect the opinions of those mentioned and would give greater respect to their opinions on new products considering their wide range of experiences with different devices.

Based on Parked's review I ordered a Dura C during the emoking101 promo, mostly for the purpose of doing a video comparison of a manual vs automatic switch device, and of course I am still waiting I guess it should be soon though...

 

[Ludo]

We feel that unexperienced users should also have their say. Parked is the one who received the very first "see through mould" demo Janty Stick btw ask him what he thinks about it? ?

 

[Walrus]

You know, I never mentioned this before.....but I do have to say something.

When you demand answers and action from Janty, they do deliver.

For example, I sent an email to Jeff awhile back complaining about the $6.00 Paypal fee that they charged. Well, they don't charge it anymore.

So, they do listen.

BTW, because of your response, I just bought 4 bottles of Fargo and 2 chargers for my batteries (we vape too much...one finally died after 8 months...which is pretty good. So, I figured I'd get two more to keep up with our activities. )

Thank you guys. You deserved the further business from me. You do listen and I wanted to make sure you *see* that action = money.

The $6 fee isn't there anymore because he's defrauding Paypal now. Business accounts get charged a transaction fee, personal accounts don't. He now requires that you initiate payment to his personal account. Paypal would not be happy.

This isn't opinion, it's fact. Sorry if people don't like me pointing it out.

 

[mindtwist69]

Janty sticks? wow, those sounds cool, so how do we do this again? cross our fingers and eyes, and repeat some chant until we feel something special and then open our orders to see if you slipped one in it?!?!?!?

sweet... it's like a scratch off lotto ticket.... if you win one people post!!!

 

[borjis]

I also bought a Dura after seeing Parked's video review. Several of my friends smoke them now.

as a new e-smoker I hereby volunteer to test a stick and share with my friends.

 

[Di]

I agree with that,
customers are very patient and understanding ----

if you tell them what is happening......

it is when there is no communication that they start
to worry -- panic -- and then ..... ......

well done Janty,
keep them informed and they will be happy campers.....

Di .......

 

[parked]

We feel that unexperienced users should also have their say. Parked is the one who received the very first "see through mould" demo Janty Stick btw ask him what he thinks about it? ?

Yes the JANTY stick i have been demoing for over 4 months now !
just a FYI !

Its a beast !!!!

Thanks

Parked

 

[Spikey]

Yes the JANTY stick i have been demoing for over 4 months now !
just a FYI !

Its a beast !!!!

Thanks

Parked

Yay I look forward to a video!

 

[Beequeen]

Oh wow, I didn't know that the paypal charge was actually illegal. I sell stuff every day on ebay and I wouldn't dream of doing that to my customers! Then again, I would never charge 12 bucks for shipping that little box, especially when it takes that long to receive it :-/.

I'm still a newb, but I pre-ordered the Dura C after reading glowing reviews of some of their products, like the kissbox, mini fogger, etc. I thought I did a fair amount of research, but I guess I jumped the gun. I just read random comments, but missed the ones I *should* have read, namely those about the first Dura fiasco. My kit arrived with one dead battery and carts that popped off and leaked like there's no tomorrow. I sent my kit back but would have gladly kept it because when it did work (while holding the cartridge in place so it wouldn't slide off), it was a nice vape.

I have many 901's and 801's. No problems at all, so far.

 

[nicosnack]

Yay I look forward to a video!

I look forward to having one! (the Stick, not the video ;-))

 

[jcgearhart]

Janty USA has sent you a package.


"The following package was shipped to you via the U.S. Postal Service:"

WOO HOO!

 

[Zaxx]

Janty USA has sent you a package.


"The following package was shipped to you via the U.S. Postal Service:"

WOO HOO!

When did you place your order?

 

[jcgearhart]

March 8. Janty website is down right now. I would order some spare parts.

 

[jcgearhart]

Back up again

 

[mindtwist69]

march 6th order, no confirmation, maybe my mini fogger items will be on the next shipment sometime:

"Very beginning of April another big batch will arrive as well containing new DURA-C's and MINI FOGGERS as well as plenty of Software..."

or maybe I'll get a confirmation with the second batch of items going out later this afternoon! at least I know what's going on and that's a good thing. By the way Ludo and Jeff, I've had my eyes and fingers crossed so long for this janty stick lotto/luck of the draw that I'm pretty sure it'll take a eye doctor visit to strighten them back out again! have a fun day with orders!

 

[VapeAllDay]

I'm sorry for the stupid question, but are the people who pre-ordered the Dura-C going to get them in this shipment or are we having to wait until April? I sure hope its this one!!!

 

[Momof3]

I'm sorry for the stupid question, but are the people who pre-ordered the Dura-C going to get them in this shipment or are we having to wait until April? I sure hope its this one!!!

Mine were all pre-orders. I got a shipping notice last night. Don't know if they will all be in the 1 package or not, but something was shipped. HTH

 

[jcgearhart]

I ordered 2 Dura C kits with carts and juice. I hope I don't get only carts and juice.

 

[sanneke]

Mine were all pre-orders. I got a shipping notice last night. Don't know if they will all be in the 1 package or not, but something was shipped. HTH

I received two shipping notices last night.
It will be shipped today, so I'll have it by monday.
After the weekend.


But at least it's on the way!!!!


ETA: I did pre-order the dura-c