Janty Problems

[Spikey]

OK.. I've had it now. I'm normally a nice guy, not out to screw anyone. Not anymore.

After weeks of no communication, days since promised refunds have not materialized, I filed a Paypal dispute. What happens? An email? No. A follow up post here? No. A Refund? GOD No.

I get a message from Paypal that:
Xpressales has posted a message in the Resolution Center regarding this dispute.

What is this message you might ask? He added a f-cking shipping notice. After several promises by both Jeff and Ludo of refunds, after I file a dispute, he PRINTS A F-CKING SHIPPING LABEL.

The gloves are off. I never thought I'd narc on anyone for anything... but tomorrow (if not sooner) Paypal will be learning of how JantyUSA has been defrauding them of transaction fees by using a personal account. I have now made it my personal mission to put this ....... out of business.

Wow.. Wal is gettin hard core on this sh*t. I know we are all frustrated... but I think Janty has already been "doomed" by this fiasco... that seems a little excessive... but hey... you gotta do what you gotta do. At least YOU got a shipping notice today.... I am still waiting.

 

[Ethan_Janty]

OK.. I've had it now. I'm normally a nice guy, not out to screw anyone. Not anymore.

After weeks of no communication, days since promised refunds have not materialized, I filed a Paypal dispute. What happens? An email? No. A follow up post here? No. A Refund? GOD No.

I get a message from Paypal that:
Xpressales has posted a message in the Resolution Center regarding this dispute.

What is this message you might ask? He added a f-cking shipping notice. After several promises by both Jeff and Ludo of refunds, after I file a dispute, he PRINTS A F-CKING SHIPPING LABEL.

The gloves are off. I never thought I'd narc on anyone for anything... but tomorrow (if not sooner) Paypal will be learning of how JantyUSA has been defrauding them of transaction fees by using a personal account. I have now made it my personal mission to put this ....... out of business.

Walrus,

I had no idea that the paypal dispute was from you as your real name is not close to your screen name. I will handle this right away and apologize for the confusion. We honestly intended no harm.

Jeff

 

[skullsoup432]

Any one who got a shipping notice, what time? I wondered if this is honest or just buying a few days.
Not that they will not ship. I believe they will, but then too...

 

[Ethan_Janty]

Attention Members:

If anyone is awaiting a refund for a backordered product, and has not received it yet please contact me immediately. You can PM me on the forum or email me at info@jantyusa.com . All refunds have been processed and should be cleared through Paypal.

Again, our apologies for the inconvenience.

Jeff

 

[Walrus]

More lies. I owe it to everyone to see how this really went down. The transcription of the Paypal dispute:

From Buyer - David xxxxxxxxxxx
3/23/2009 18:43 PDT

Item was represented as in stock, yet was not. Delivery promises have been made twice and not honored. Refund was offered and accepted, yet not provided. Twice. I'm left no alternative.

From Seller - Xpressales
3/23/2009 21:57 PDT
Order was shipped on Saturday and should be delivered by Wed of this week. Tracking info added to this dispute file.

From Buyer - David xxxxxxxxxxxxxxx

3/23/2009 22:01 PDT

You offered on several occasions to refund my money. I have twice asked you to go ahead and do so, prior to 'shipping' on Saturday. This is NOT acceptable.

From Seller - Xpressales

3/23/2009 22:06 PDT

You may return the item once you receive it and we will grant you a full refund. Our apologies for the inconvenience.

From Buyer - David xxxxxxxxxxx

3/23/2009 22:13 PDT

Unacceptable. You had SEVERAL notices that a refund was desired. You and Ludo PROMISED several times that a refund would be provided. You are trying to force me to accept your product now, and it WON'T happen. You give my refund. I will return the shipment as soon as it gets here. I've trusted you for weeks. It's your turn to trust me now.

From Seller - Xpressales
3/23/2009 22:17 PDT

Hold the phone... I have one email from you requesting a refund. That was on the 20th and I apologize that we shipped prior to reading your message. Did you contact me in another manner b/c the only thing I can find under your last name is the one request.

From Buyer - David xxxxxxxxxx
3/23/2009 22:19 PDT

I've emailed you twice, and responded to your PM on the forums.
You also are lying about shipping on Saturday. The tracking number you JUST added says this:

Label/Receipt Number: 9101 0105 2129 7996 4614 36
Status: Electronic Shipping Info Received
The U.S. Postal Service was electronically notified by the shipper on March 23, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later.

They were electronically notified TODAY. You JUST printed the shipping label. The Post Office doesn't even HAVE it yet. I know how USPS tracking works. I'm not some rube. Do yourself a favor, and just provide the refund.

From Seller - Xpressales
3/23/2009 22:22 PDT

Hold the phone... I have one email from you requesting a refund. That was on the 20th and I apologize that we shipped prior to reading your message. Did you contact me in another manner b/c the only thing I can find under your last name is the one request.

From Seller - Xpressales
3/23/2009 22:23 PDT

Sorry Walrus. Again, my apologies.

First ignore communications. Second LIE about shipping to avoid refunds. Is this really a company ANYONE wants to do business with again in the future?

BTW, that last message accompanied the refund and closing of the dispute. This is what it takes to get them to do the right thing.

 

[Phalse]

But they refunded your money?

That e-mail conversation for a refund is a pain in the ... but with the state of the business and stock of products at the current time this doesnt seem that horrible to me.

Of course they were probably back ordered, had a sale and wanted to keep the sale. They are probably understaffed in the assistant/recordkeeping/sales departments but this may improve.

If service is their main fault but are still refunding money/returns, I may still use some of their products.

 

[Momof3]

I just know I no longer want the promo ones and would like either a return or some resolution to my other orders. I swear I am a very reasonable and patient person, but this has just gone beyond all.

I have emailed twice today and PMed just now.

And PS was understaffed, out of stock, in the middle of a move, already had my money and yet still managed to get back to me.

 

[Phalse]

The pen shaped tube of your USB-E cable is not a battery, it is a connecting tube, the battery that will be charged while you are connected to a power source is the little e-cig battery inside the USB-E little black box.

Thanks Ludo for the information!

I was talking about the battery that comes with the pen and screws into the switch. (not the usb's battery, I think you knew that, just wanted to be sure :} )
If I'm reading your response correctly, I assume my pens actual *Kiss* battery can NOT be charged with the usb passthrough? It must be removed from the e-pen and charged with a different charger?

I'm sorry for being extra picky with my questions, just tring to get this sorted out and I don't own an e-cig yet.




I really like this thread for discussion about Janty specific products. I love how we get actual replys from reps on the forums. This is great!

 

[Walrus]

But they refunded your money?

That e-mail conversation for a refund is a pain in the ... but with the state of the business and stock of products at the current time this doesnt seem that horrible to me.

Of course they were probably back ordered, had a sale and wanted to keep the sale. They are probably understaffed in the assistant/recordkeeping/sales departments but this may improve.

If service is their main fault but are still refunding money/returns, I may still use some of their products.

They refunded my money after I threatened to turn them in for fraud. And caught them in their lies. If that's the kind of company you want to do business with, more power to you.

As P.T. Barnum put it, "There's a sucker born every minute."

 

[Phalse]

I just know I no longer want the promo ones and would like either a return or some resolution to my other orders. I swear I am a very reasonable and patient person, but this has just gone beyond all.

I have emailed twice today and PMed just now.

And PS was understaffed, out of stock, in the middle of a move, already had my money and yet still managed to get back to me.

I see, this is quite a pain figuring everything out. I hope Janty resolves this for you and please let us know if they do. This forum is the main website that influences e-cig purchases.

 

[ozrick]

I too got a shipping confirmation (Janty USA) on Saturday March 21st saying my item shipped as of.. March 23rd. We'll see when it arrives.

I orignally tried to order from the UK site as JantyUsa.com was down for several days. Never did I get any information about the order so I never sent my paypal payment to the UK site.

I really hope these horror stories are going to be a thing of the past. As a business owner I totally understand what it means to get behind the eight ball and have things completely spiral out of control. They will have to work hard to win everyone's trust.

 

[Momof3]

They refunded my money after I threatened to turn them in for fraud. And caught them in their lies.

Yep, noticed that.

 

[taz3cat]

If Janty keep getting complaints made to Paypal they are going to be in trouble with PayPal, they hate complaints.

 

[Phalse]

Yep, noticed that.

Me too, I noticed but trying not to be too harsh on them.

 

[Phalse]

If Janty keep getting complaints made to Paypal they are going to be in trouble with PayPal, they hate complaints.

Can't really stop people from complaining if you are taking back stock orders, I just understand their viewpoint too. Unless they are a total scam which I don't believe at all....

Other places who were backordered/understaffed/busy still replied to you, but so far here in this thread Janty is responding, they can be all bad.

I hope they really are doing some form of reports on this thread and figuring out what they need to fix.

 

[Ethan_Janty]

There are acutally no lies in this Walrus. Your real name which is what the dispute was filed under had no mention of "Walrus", this forum, or your order number. I had no idea who the dispute was even coming from other than your real name.

As to the shipping tracking number... It's common practice for the USPS tracking site to take a day or two to update its information. We do not print shipping labels until an actual order is packed up and ready to ship.

Sorry you feel that you have been "Lied" to but I can assure you that is not the case. Please contact me personally if you have anymore questions as this thread is not the proper place.

 

[Momof3]

I've been trying since 4pm today.

C'mon work with me here.

 

[Phalse]

I just thought this was the main Janty discussion thread at the moment because of the new products being released and a couple problems multiple people had.

 

[Phalse]

I've been trying since 4pm today.

C'mon work with me here.

And because e-mail response is slow.
And that reason because the forums is the one place where people go online for e-cig info, this thread seemed like the active topic at the moment. Like a chat room but less annoying and creepy.

 

[Momof3]

I just thought this was the main Janty discussion thread at the moment because of the new products being released and a couple problems multiple people had.

Here's the Janty thread. http://www.e-cigarette-forum.com/forum/e-cigarette-suppliers-forum/2602-janty-thread-q.html