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Now THAT'S the kind of customer service I was expecting!
If only others could take a lesson from this.
If I'd had that kind of customer service from the beginning (IE: Just updating me about the shipping problems) I wouldn't have asked for a refund. I would have been happy to ride it out knowing that Janty had my back. I probably would have ordered a cheap e-cig somewhere else while I was waiting for the Dura to show up.
Kudos to Ludo
I have emailed. Again. 
I'm counting on a resolution this time Ludo. I'm getting to the point of cut and paste on the details I've had to repeat it so often.
I'm counting on a resolution this time Ludo. I'm getting to the point of cut and paste on the details I've had to repeat it so often.
Wow, thanks Ludo for the immediate response. Can't wait to get the missing usb. walter
Thank you for the quick response Ludo.
I have been a small business owner before. For me it sucked and I'd prefer never to repeat the experience. I know it's tough and tend to give leeway as I know it can get bad. I want Jeff and all the others to succeed.
Please don't let me down this time and I will gladly file the whole thing away as one of those unpredictable natural disasters.
I have been a small business owner before. For me it sucked and I'd prefer never to repeat the experience. I know it's tough and tend to give leeway as I know it can get bad. I want Jeff and all the others to succeed.
Please don't let me down this time and I will gladly file the whole thing away as one of those unpredictable natural disasters.
J W in Texas said:
However, I also give credit where it is due. For those who do not yet know, the product does work wonderfully and as promised. The carts do NOT leak, the manual switch is a pleasure to use and the dura-c does look like fine craftsmanship (not the one with the crappy white atomizer. That one looks like the geeks' black glasses being held together with white tape...YUCK!)!!
-Sorry, but I beg to differ. My dura c kit was a complete lemon. It leaked like crazy, the cartridges never snapped into place, thus coming off in my mouth more times than I can count, and one battery arrived DOA. That has been my personal experience, and it may not be everyone else's, but I won't be giving Janty any more business. I had high hopes, I really did, but my confidence in their company is pretty much shot. I've also been waiting for a refund and my emails have gone unanswered. Ugh.
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However, I also give credit where it is due. For those who do not yet know, the product does work wonderfully and as promised. The carts do NOT leak, the manual switch is a pleasure to use and the dura-c does look like fine craftsmanship (not the one with the crappy white atomizer. That one looks like the geeks' black glasses being held together with white tape...YUCK!)!!
-Sorry, but I beg to differ. My dura c kit was a complete lemon. It leaked like crazy, the cartridges never snapped into place, thus coming off in my mouth more times than I can count, and one battery arrived DOA. That has been my personal experience, and it may not be everyone else's, but I won't be giving Janty any more business. I had high hopes, I really did, but my confidence in their company is pretty much shot. I've also been waiting for a refund and my emails have gone unanswered. Ugh.
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If you want a refund you better mail me rather then posting here, it is 3.50 AM for me and I can still answer your mail if you want.
OK. I will be back after my sleep to check e-mails and to respond. JANTY USA website will be offline until Thursday 11 AM Texas time.
Now that's customer service! I got a reply to the email I sent Ludo within 5 minutes! - and a light to lead me out of the darkness!
Just checked the paypal account - refund granted... Thanks again Ludo!
Just checked the paypal account - refund granted... Thanks again Ludo!
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Sorry, but what's Ludo's email? I just checked and have still not received Paypal credit for order.
Well I've sent my email to info@jantyusa.com as Jeff himself said to do in one of these threads. How many of these threads are there anyway? *sigh*
Beequeen, I'm sorry to hear that you got the bad ones. There have been a few others who have stated that they have had similar problems. I only wanted to point out that sometimes we only hear about the negatives and the positives aren't posted here as often. Guess the best that can be said is that these dura-c sets are somewhat hit-or-miss. I have been critical of Janty and have been very frustrated by them like a few others here. With that being said, it's only fair to state the positive experience I've had too.
"JANTY USA website will be offline until Thursday 11 AM Texas time." *sigh* And we wait some more...
Beequeen, I'm sorry to hear that you got the bad ones. There have been a few others who have stated that they have had similar problems. I only wanted to point out that sometimes we only hear about the negatives and the positives aren't posted here as often. Guess the best that can be said is that these dura-c sets are somewhat hit-or-miss. I have been critical of Janty and have been very frustrated by them like a few others here. With that being said, it's only fair to state the positive experience I've had too.
"JANTY USA website will be offline until Thursday 11 AM Texas time." *sigh* And we wait some more...
Why not make one of the random members someone like me LOL. I order and use only Janty products after trying many others. It would be nice to hear from someone on the forum who does not regularly do reviews. The reviewers here are great, but a new voice could assuage some who feel that Janty is being promoted by paid reviewers.
Just a quickie question, Sherid. Who did you get the 801 from that you sold to me? Was that a Janty or another? Want to give kudo's to whoever - It's my favorite vape.
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