Yeah, so there! You just got a spankin' from Spikey!!
I wish I were so lucky!!
Where can I get in line for my spanking from Spikey?!
I clicked through to her website the other day and I had to pick my jaw back up.
- Status
Where can I get in line for my spanking from Spikey?!
I clicked through to her website the other day and I had to pick my jaw back up.
I finally got the Dura C! I am charging it now. My partner won't be home from work for a few hours, but will prob be asleep by the time it is charged so maybe I will be the first to try it
I was order #25 in the esmoking 101 promo and was supposed to get an extra atomizer and battery that was not included in the package... but considering the state of things over there.. they may not have any right now. I sent Jeff a note letting him know I will remind him in a few weeks once things calm down.
I am also very calm cause I got may package from PureSmoker today (badabing and penstyle with passthru so no need to wait for a battery to charge for that! Gona go try it out! Weeee!!!
(All my outlets are full.. I have batteries charging everywhere! NO MORE BIG PURCHASES until AFTER I go to Vegas!!!!)
I was order #25 in the esmoking 101 promo and was supposed to get an extra atomizer and battery that was not included in the package... but considering the state of things over there.. they may not have any right now. I sent Jeff a note letting him know I will remind him in a few weeks once things calm down.
I am also very calm cause I got may package from PureSmoker today (badabing and penstyle with passthru so no need to wait for a battery to charge for that! Gona go try it out!
Weeee!!!(All my outlets are full.. I have batteries charging everywhere! NO MORE BIG PURCHASES until AFTER I go to Vegas!!!!)
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Ludo, I sent an email, and copied it to your PM's here. No response yet within the "12 hour" mark, and it's almost the close of business here stateside in TX time. Can I at least get a "We read it" confirmation?
What's that you say, you're buying a Ruyan Vegas? Let us know how the cigar style works for you
Well, I got my reply within a couple hours of resending my emails. Jeff from Janty said he was shipping my order today. I ordered on the 23rd of the month.
Hooray!
Hooray!
I also got my Dura-C today. I ordered a couple automatic batteries as well so I could use the PCC with the dura-C.
The batteries that were shipped (supposed to be auto's) were original dura batteries. I contacted jeff and he's shipping new ones tomorrow. Also one of the Atomizers in the kit is doa. I wasn't impressed with how things were packed in the actual Janty box- kind of just tossed in there (could have jumbled around in shipping I guess).
Otherwise for what I have both batteries are now charged and the RY4 (high nic) carts are tastey! I'm really digging the manual switch and it gives out quite a bit of vapor too. The reviews were right- if you can get one and everything works they are FABU.
Lets see how long until the auto-batteries and Atomizer that was DOA ship.
The batteries that were shipped (supposed to be auto's) were original dura batteries. I contacted jeff and he's shipping new ones tomorrow. Also one of the Atomizers in the kit is doa. I wasn't impressed with how things were packed in the actual Janty box- kind of just tossed in there (could have jumbled around in shipping I guess).
Otherwise for what I have both batteries are now charged and the RY4 (high nic) carts are tastey! I'm really digging the manual switch and it gives out quite a bit of vapor too. The reviews were right- if you can get one and everything works they are FABU.
Lets see how long until the auto-batteries and Atomizer that was DOA ship.
I am also very calm cause I got may package from PureSmoker today (badabing and penstyle with passthru so no need to wait for a battery to charge for that! Gona go try it out!
(All my outlets are full.. I have batteries charging everywhere! NO MORE BIG PURCHASES until AFTER I go to Vegas!!!!)
Spikey, I totally empathize.
So I get my Njoy Npro's- love em. Hubby and I love vaping. I decide to order the dura-c as well (just got that of course). I also ordered a penstyle from PureSmoker and 2 DSE 901 kits from E-SmokeyTreats.com as well as liquid. To top it all off I ordered some extra atomizers for the NPro from RuyanDirect.
I think I'm done buying for now- we will not have room for anything! I need to get a nice case to hold all these goodies now
Well, I resent emails, included all order numbers and referred previous correspondence yesterday evening.
Further, I PM'ed Ludo a copy of the email here.
And finally, even asked in this thread if I could even get a confirmation of either.
Nope... not a word from either of them, and I know based on Ludo responding to this thread he's checked here. I would like to know how my orders and correspondence keep getting glossed over. Am I the only one having this issue?
It galls me that an order March 23 is responded to and being shipped, and I have been waiting since Feb 10.
I will post the email I send daily here I guess until someone from Janty actually takes them seriously.
Further, I PM'ed Ludo a copy of the email here.
And finally, even asked in this thread if I could even get a confirmation of either.
Nope... not a word from either of them, and I know based on Ludo responding to this thread he's checked here. I would like to know how my orders and correspondence keep getting glossed over. Am I the only one having this issue?
It galls me that an order March 23 is responded to and being shipped, and I have been waiting since Feb 10.
I will post the email I send daily here I guess until someone from Janty actually takes them seriously.
Dr. Tuba--
I know this sounds like a "duh-uh," but have you checked your spam folder? I know that Jeff's e-mails sometimes get caught by aggressive spam filters.
I know this sounds like a "duh-uh," but have you checked your spam folder? I know that Jeff's e-mails sometimes get caught by aggressive spam filters.
Yes indeed. Searched spam, even checked the email listed on janty's site to make sure it was correct (before it was taken down for maintenance), checked my previous communications with Janty to ensure that it wasn't appended to a conversation, the works.
I'm giving them every chance here, even pasting to PM's. I will just paste each email I send them here until they take the response seriously. I know I'm only one customer, but if they feel they can ignore one, or constantly dissemble or change topics when I voice my concerns, I will just have to make a public example then. I'd rather it was handled privately and smoothly, but especially today after the "all emails will be answered in the next 12 hours" and it's been 24, with the extra mile I went to communicate with them, I feel it's time to make people aware of how I've been treated as a customer, and hopefully to allow other customers who may experience similar situations to know they're not alone.
And maybe, just maybe, to help prevent this from happening again.
I'm giving them every chance here, even pasting to PM's. I will just paste each email I send them here until they take the response seriously. I know I'm only one customer, but if they feel they can ignore one, or constantly dissemble or change topics when I voice my concerns, I will just have to make a public example then. I'd rather it was handled privately and smoothly, but especially today after the "all emails will be answered in the next 12 hours" and it's been 24, with the extra mile I went to communicate with them, I feel it's time to make people aware of how I've been treated as a customer, and hopefully to allow other customers who may experience similar situations to know they're not alone.
And maybe, just maybe, to help prevent this from happening again.
As Promised, email #1 since Ludo's promise to answer all correspondence within "12 hours", sent to Janty at 7:41 PM last night, copied to Ludo's PM on this board at 7:45 PM. *Edit - Times are CST*
Hi,
I ordered a Kissbox classic on order #512 a while back. In February I asked for a warranty replacement atomizer to determine if the KB was not working due to faulty atomizer or USB passthrough. That was around Feb 8th. I was told the atomizer would be sent right out. That was over a month ago, with no further communication, updates, or much the less atomizer.
I even tried to make it easier, pre-ordering a Dura-C kit 2 days after along with some extra carts, Order #1796. I sent another email saying if it would save on processing to just throw it in the package. Again, no email, no communication, no status updates, nothing. And of course, no product. However, my money still went to Janty just fine.
Since then, I've had to find out what's happening by visiting a message board, not even tied to the company. I've had to sift through complaints to figure out if I have even a chance of getting the product I paid for. I've watched people complain about orders placed in March, nearly a month after mine, and yet still get theirs, and yet, nothing here.
I feel this has been a travesty of customer service. Now with the reviews of the issues of the Dura-C I'm not even sure if this is the right product for me. I've been way more than patient. I have not threatened, I have not called names, sent numerous emails or even been overly vocal in my complaints. I *used* to recommend Janty as the top end of e-smoking, in terms of quality and service. Now, I'm not sure.
I'd like to try the Dura, give it a fair shake, but right now, I'm so disappointed I'm not sure if it wouldn't just be better to get a refund and take my business elsewhere.
Convince me to stick with Janty. I'd rather that then a refund. If you cannot/will not, then please refund my purchase price for my order. I still would like the atomizer for my kissbox, as I still have and would like to use it again someday.
I'll wait to hear from you before making a decision, as well as copying this letter to PM's on the message board I managed to get news from.
Thank you.
Hi,
I ordered a Kissbox classic on order #512 a while back. In February I asked for a warranty replacement atomizer to determine if the KB was not working due to faulty atomizer or USB passthrough. That was around Feb 8th. I was told the atomizer would be sent right out. That was over a month ago, with no further communication, updates, or much the less atomizer.
I even tried to make it easier, pre-ordering a Dura-C kit 2 days after along with some extra carts, Order #1796. I sent another email saying if it would save on processing to just throw it in the package. Again, no email, no communication, no status updates, nothing. And of course, no product. However, my money still went to Janty just fine.
Since then, I've had to find out what's happening by visiting a message board, not even tied to the company. I've had to sift through complaints to figure out if I have even a chance of getting the product I paid for. I've watched people complain about orders placed in March, nearly a month after mine, and yet still get theirs, and yet, nothing here.
I feel this has been a travesty of customer service. Now with the reviews of the issues of the Dura-C I'm not even sure if this is the right product for me. I've been way more than patient. I have not threatened, I have not called names, sent numerous emails or even been overly vocal in my complaints. I *used* to recommend Janty as the top end of e-smoking, in terms of quality and service. Now, I'm not sure.
I'd like to try the Dura, give it a fair shake, but right now, I'm so disappointed I'm not sure if it wouldn't just be better to get a refund and take my business elsewhere.
Convince me to stick with Janty. I'd rather that then a refund. If you cannot/will not, then please refund my purchase price for my order. I still would like the atomizer for my kissbox, as I still have and would like to use it again someday.
I'll wait to hear from you before making a decision, as well as copying this letter to PM's on the message board I managed to get news from.
Thank you.
I got a notice from USPS, so thats means Jeff is shipping orers out. I guess he has so many e mails he cannot answer them all fast. Somebody should provide him help I guess. I also had a bad automatic switch and a battery that disconnected from the brass peice, I guess I screwe it on too tight
I got my Dura-Cs (one for me, one for a friend) delivered today. Got some RY4 liquid too - tasty, tasty, tasty
I'll try the Dura-C when it's all charged up and report back.
I'll try the Dura-C when it's all charged up and report back.
C
ceejay
Guest
got my dura-c also, wish the batteries came charged already. have to wait for 8 hours to try this thing out!
Nice to know you guys are getting served while i'm waiting here like a ****. Emailed Flakey Jeff a few times, a week later get an answer asking for my phone number so he can call me about the order?
Btw I've been waiting for my Dura-c for a month. I really dont want it at this point.
Btw I've been waiting for my Dura-c for a month. I really dont want it at this point.
Sorry your still waiting. I know I was about to call it quits. It takes the fun out of getting something new.
It slowly goes from excitement to aggravation to frustration then to anger.
Hope it gets there soon.
I wish I could say that its worth the wait but its only been a day but so far so good.
It slowly goes from excitement to aggravation to frustration then to anger.
Hope it gets there soon.
I wish I could say that its worth the wait but its only been a day but so far so good.
Sorry you get 2 emails in this thread today , but yesterdays and today's kinda had to be here to catch it up. I was dissapointed, and as I said I would, I am not only emailing both Janty addresses, I am pasting the emails in Ludo's IM here on this board, as well as pasting the emails into a thread as a public evidence that it seems myself (and apparently others) are being ignored in this fiasco.
Email #2, Dated tonight, 10:16 PM CST
Hello,
As previously stated in the email I sent at 7:41 PM CST (or "Texas time" as Ludo has referred to it) last night, and pasted to Ludo's PM on the e-cigarette forums board, this issue has still gone unresolved, and no communication has been had from Janty by me.
I am writing again tonight, and am afraid I will have to continue to do so until this situation can be resolved to my satisfaction. The order numbers and disputes in question are re-copied from the previous email here for your records and information. I am sorry it has had to come to this, but until we can reach an agreement that is satisfactory, or at least until I can receive some feedback or response to my communications, I will have to post every email I send to one, possibly more public forums each day I do not receive a response.
What has happened here is not a run-of-the-mill breakdown in the order chain, but a dismal reflection on business practice in general. I reiterate that beforehand, I had fully stood behind Janty, it's products, and it's service. I am more than disappointed that things have gone on this long and to this level in regards to the order numbers as detailed in previous emails, and copied below.
While I have been more than patient in this issue, I am trying my best to give Janty the opportunity to convince me to remain a customer. If this situation can be resolved, please email me as soon as possible to avoid more postings, more complaints and more emails and wasted time in dealing with said events. Should this not be feasible on your part, then please refund the money I paid on Order #1796 for the kit as well as the e-fluid but never received.
In either case, I would like to have some personal communication from Ludo, the owner of Janty, to discuss what happened and why this issue was not only unresolved for so long, but my pleas both public and private were ignored and not so much as a quick "We've recieved your email" reply was ever sent. In all my communications, my name and email address have been clearly printed, both in email and in the PM I sent to Ludo regarding this issue.
Please do not force this issue further. I have thus far avoided taking any further action than a public calling out for redress. Bringing this to financial and/or legal measures would only exacerbate the situation and do no good for either of us. I respectfully ask you to communicate with me, a paid an unsatisfied customer, much like you have with other customers who have already recieved redress for their greivances against your company.
Thank you.
, but yesterdays and today's kinda had to be here to catch it up. I was dissapointed, and as I said I would, I am not only emailing both Janty addresses, I am pasting the emails in Ludo's IM here on this board, as well as pasting the emails into a thread as a public evidence that it seems myself (and apparently others) are being ignored in this fiasco.Email #2, Dated tonight, 10:16 PM CST
Hello,
As previously stated in the email I sent at 7:41 PM CST (or "Texas time" as Ludo has referred to it) last night, and pasted to Ludo's PM on the e-cigarette forums board, this issue has still gone unresolved, and no communication has been had from Janty by me.
I am writing again tonight, and am afraid I will have to continue to do so until this situation can be resolved to my satisfaction. The order numbers and disputes in question are re-copied from the previous email here for your records and information. I am sorry it has had to come to this, but until we can reach an agreement that is satisfactory, or at least until I can receive some feedback or response to my communications, I will have to post every email I send to one, possibly more public forums each day I do not receive a response.
What has happened here is not a run-of-the-mill breakdown in the order chain, but a dismal reflection on business practice in general. I reiterate that beforehand, I had fully stood behind Janty, it's products, and it's service. I am more than disappointed that things have gone on this long and to this level in regards to the order numbers as detailed in previous emails, and copied below.
While I have been more than patient in this issue, I am trying my best to give Janty the opportunity to convince me to remain a customer. If this situation can be resolved, please email me as soon as possible to avoid more postings, more complaints and more emails and wasted time in dealing with said events. Should this not be feasible on your part, then please refund the money I paid on Order #1796 for the kit as well as the e-fluid but never received.
In either case, I would like to have some personal communication from Ludo, the owner of Janty, to discuss what happened and why this issue was not only unresolved for so long, but my pleas both public and private were ignored and not so much as a quick "We've recieved your email" reply was ever sent. In all my communications, my name and email address have been clearly printed, both in email and in the PM I sent to Ludo regarding this issue.
Please do not force this issue further. I have thus far avoided taking any further action than a public calling out for redress. Bringing this to financial and/or legal measures would only exacerbate the situation and do no good for either of us. I respectfully ask you to communicate with me, a paid an unsatisfied customer, much like you have with other customers who have already recieved redress for their greivances against your company.
Thank you.
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