Juices-From Fame to Shame

[Green Mtn Vpr]

no refund? come on...! I thought the 20 cartos and the damages were totally fair

And I'm SURE competitors are calling each other to report negative posts... I was considering becoming a supplier and one of the stipulations is the dedicated line Vapephone (its red too btw) that you have to put in. Everybody gets an extension. It's heavy duty Orwellian sh!+ ! They're all very concerned about the others bottom line and they most certainly are not wasting time reading forums.

I completely respect sharing opinions and the right to do so, so here's mine: Dude, you seriously need to get a grip. You extensively trash a company for a juice that you say kills cartos immediately, yet you bought multiple juices more than once?! If it were so definitive I would expect figuring it out in the first order, and certainly well short of 20 cartos. And the bigger point is you seek resolution AFTER forum flaming them over and over? A completely unreasonable resolution at that? Not too surprised they didn't cut you a check. And if you truly believe competitors are calling one another about what you or I have to say, negative or otherwise, imho you are nuts and maybe all the threads and posts aren't just half hearted attention getting schtick after all.

And for the record, there are plenty of companies that take the heat like concerned professionals...when its handled properly! Bloog for example had a period of customer service growing pains back when and was getting a number of negative mentions and not only owned the problems, addressing comments openly here, but I can tell you first hand they also followed through individually to ensure resolution. They restructured CS completely and quickly became and continue to be one of the best CS companies I've ever dealt with. There are plenty of others that have reached out to customers after reading of issues and made things right, so again, I suggest it might be a matter of either legitimacy, the manner it was handled, or both. Or maybe its just an anti-Frankster conspiracy...

I have just an update on trying to get a refund from Vaperite...I'm not getting one. I firmly believe that this is a house that does stand behind their juices. Also, I was asked why did I not ask for a refund from Goodiejuice for their juices which also are like water. My question to all vapers is how does Vaperite know that I did not ask for a refund from Goodie.

This is just what I have always suspected. The vendors all communicate with each other concerning customers who have something negative to say about their products. Does apple contact Microsoft when I have a problem with a device that one has sold me, of course not. This is what you guys are dealing with in Vapeland.

The vendors can eat up all the praise but they cannot handle the heat. SHAME ON THEM. There are two sides to every coin, but they only like the side that favors them.

 

[FRANKSTER]

no refund? come on...! I thought the 20 cartos and the damages were totally fair

And I'm SURE competitors are calling each other to report negative posts... I was considering becoming a supplier and one of the stipulations is the dedicated line Vapephone (its red too btw) that you have to put in. Everybody gets an extension. It's heavy duty Orwellian sh!+ ! They're all very concerned about the others bottom line and they most certainly are not wasting time reading forums.

I completely respect sharing opinions and the right to do so, so here's mine: Dude, you seriously need to get a grip. You extensively trash a company for a juice that you say kills cartos immediately, yet you bought multiple juices more than once?! If it were so definitive I would expect figuring it out in the first order, and certainly well short of 20 cartos. And the bigger point is you seek resolution AFTER forum flaming them over and over? A completely unreasonable resolution at that? Not too surprised they didn't cut you a check. And if you truly believe competitors are calling one another about what you or I have to say, negative or otherwise, imho you are nuts and maybe all the threads and posts aren't just half hearted attention getting schtick after all.

And for the record, there are plenty of companies that take the heat like concerned professionals...when its handled properly! Bloog for example had a period of customer service growing pains back when and was getting a number of negative mentions and not only owned the problems, addressing comments openly here, but I can tell you first hand they also followed through individually to ensure resolution. They restructured CS completely and quickly became and continue to be one of the best CS companies I've ever dealt with. There are plenty of others that have reached out to customers after reading of issues and made things right, so again, I suggest it might be a matter of either legitimacy, the manner it was handled, or both. Or maybe its just an anti-Frankster conspiracy...

The juice did not work in my cartos period...you should become a writer...lol...btw, I have a excellent grip and it's called the truth.

 

[Via!]

Sorry, but I've got to put in my own 2 cents....I've been vaping for less than six months...the first two companies that I dealt with cater to folks new to vaping or just trying to replace analogs with something that tastes like an analog...that's fine; not everyone wants to have an eGo or a BuzzPro or a ProVari...all they want is a white batt and cartos that taste "just like" their old analog...that's fine too...

The retailer I've been purchasing ALL of my supplies from (batts, prefilled cartos, tanks and juices) has recently changed their business model...instead of being well known for their excellent customer service, their focus has changed to maxing out the "bottom line"...that's fine too...the majority of vaping oriented retailers are former smokers who want to change lives like their own lives have been changed...most of them focus on pleasing their customers, knowing that happy customers bring in tons of cash...but they forget at some point that their business depends on those customers...they forget how hard it is to win a customer, and how easy it is to lose one...

From the beginning, I was spending between $400-500 a month on supplies and juices....in march, I had a little problem with a batt...and when I called CS, instead of being helped the way I had become accustomed to, I was treated totally different...I thought maybe it was just a bad day for CS...annd instead of receiving my replacement part in 3-5 days as I had always received shipments before...it took closer to 2 weeks....a few weeks later, I received a few juices that seemed a little "off" in flavor, but with a little fiddling with some flavorings, I was able to make them vapeable...but vowed to myself that I would stick to the USA juices...rather than juices I didn't know the source...

This company had my loyalty...until recently, they had always treated me like I was their only customer...but they began to change...and I remembered that I never signed a contract to only buy my supplies from them...I could buy anywhere...

The final straw was last week, when I talked to CS about a juice I received that was pretty skankey...CS confessed that there was a problem with that particular lot of juices, but...they wouldn't let me return it, nor would they give me credit for it... Last month I spent only $100 with them...this month, I've purchased nothing from them..if they won't listen to me in one way, they will hear from me in another....

We all give our "votes of confidence" to retailers with our hard earned dollars...I am not the only one that got stuck with that bad juice...other customers were too...the same goes for the problem you are having with your juice...you aren't the only one...and you have the choice to take your cash to another vendor...we ALL know how many companies there are offering vaping supplies, hardware and juices...and "too big to fail" doesn't apply...take your cash and your needs to a retailer who is "hungry" for your business...

Last week, I spent my $500 vape allowance at five different retailers...some packages arrived in three days, some "custom" juices orders took a lot longer...all but one included a little 2-5ml sample, and they ALL included a hand written acknowledgement...(both were things that my "old" supplier USED to do, but stopped altogether)...one order was just a bit over $200, one was over $100, and the final three were in the $30-75 range...but the "thank you for your business" was just as heartfelt with the $30 order as it was woth the $200 order...

Remember that this is a "buyers market" not a "sellers market"...and if a retailer won't treat you right over a $20 bottle of juice, he won't treat you right over a $150 battery/kit...walk now, and call it "cheap tuition" and a lesson well learned....

 

[FRANKSTER]

Sorry, but I've got to put in my own 2 cents....I've been vaping for less than six months...the first two companies that I dealt with cater to folks new to vaping or just trying to replace analogs with something that tastes like an analog...that's fine; not everyone wants to have an eGo or a BuzzPro or a ProVari...all they want is a white batt and cartos that taste "just like" their old analog...that's fine too...

The retailer I've been purchasing ALL of my supplies from (batts, prefilled cartos, tanks and juices) has recently changed their business model...instead of being well known for their excellent customer service, their focus has changed to maxing out the "bottom line"...that's fine too...the majority of vaping oriented retailers are former smokers who want to change lives like their own lives have been changed...most of them focus on pleasing their customers, knowing that happy customers bring in tons of cash...but they forget at some point that their business depends on those customers...they forget how hard it is to win a customer, and how easy it is to lose one...

From the beginning, I was spending between $400-500 a month on supplies and juices....in march, I had a little problem with a batt...and when I called CS, instead of being helped the way I had become accustomed to, I was treated totally different...I thought maybe it was just a bad day for CS...annd instead of receiving my replacement part in 3-5 days as I had always received shipments before...it took closer to 2 weeks....a few weeks later, I received a few juices that seemed a little "off" in flavor, but with a little fiddling with some flavorings, I was able to make them vapeable...but vowed to myself that I would stick to the USA juices...rather than juices I didn't know the source...

This company had my loyalty...until recently, they had always treated me like I was their only customer...but they began to change...and I remembered that I never signed a contract to only buy my supplies from them...I could buy anywhere...

The final straw was last week, when I talked to CS about a juice I received that was pretty skankey...CS confessed that there was a problem with that particular lot of juices, but...they wouldn't let me return it, nor would they give me credit for it... Last month I spent only $100 with them...this month, I've purchased nothing from them..if they won't listen to me in one way, they will hear from me in another....

We all give our "votes of confidence" to retailers with our hard earned dollars...I am not the only one that got stuck with that bad juice...other customers were too...the same goes for the problem you are having with your juice...you aren't the only one...and you have the choice to take your cash to another vendor...we ALL know how many companies there are offering vaping supplies, hardware and juices...and "too big to fail" doesn't apply...take your cash and your needs to a retailer who is "hungry" for your business...

Last week, I spent my $500 vape allowance at five different retailers...some packages arrived in three days, some "custom" juices orders took a lot longer...all but one included a little 2-5ml sample, and they ALL included a hand written acknowledgement...(both were things that my "old" supplier USED to do, but stopped altogether)...one order was just a bit over $200, one was over $100, and the final three were in the $30-75 range...but the "thank you for your business" was just as heartfelt with the $30 order as it was woth the $200 order...

Remember that this is a "buyers market" not a "sellers market"...and if a retailer won't treat you right over a $20 bottle of juice, he won't treat you right over a $150 battery/kit...walk now, and call it "cheap tuition" and a lesson well learned....

You tell them...vapers on here think the vendors want to be their friend. We all know it's just about the money and when they start making lots of it, their customer service will go down. So vapers, stop bowing down to vendors and start being on the side of the customers. And I still want to know how vaperite knew that I did not ask goodie for a refund.

 

[dragonbone]

You tell them...vapers on here think the vendors want to be their friend. We all know it's just about the money and when they start making lots of it, their customer service will go down. So vapers, stop bowing down to vendors and start being on the side of the customers. And I still want to know how vaperite knew that I did not ask goodie for a refund.

They obviously all read the threads . I most certainly would if I was one! Priceless free feedback and market research and willing, paying, even..... fawning in gratitude fanboy lab rats lol? They'd be totally bonkers not to. Anyway, aren't the mom&pop juice vendors all vapers themselves?

 

[Green Mtn Vpr]

You tell them...vapers on here think the vendors want to be their friend. We all know it's just about the money and when they start making lots of it, their customer service will go down. So vapers, stop bowing down to vendors and start being on the side of the customers. And I still want to know how vaperite knew that I did not ask goodie for a refund.

Dead wrong...and that is fact, to turn a quote. MadVapes, Good Prophets, LibertyFlights just to name a few big vendors whose CS was and is great...actually despite being big...and Bloog is huge yet their CS is some of the best I have ever dealt with, hands down.

And I would ask how you think vapers bow to vendors as I cant recall a single post of someone that felt slighted or screwed and simply said "oh well" and happily took it in the shorts...but frankly I dont care as it is apparent you are either trolling, simply glass half empty cynical miserable, or most likely both. I might question as to why but I get it now that I read a little closer...I've been to Staten Island.

Do the vaping world a favor and quit...everything sucks, its only about money, nobody really likes you, and they are conspiring against you anyway, right?

 

[dragonbone]

Wow, that's mean . Anyway, if you are trying to have this thread closed down for flaming and personal attacks, I think Frankster will just open a new one lol.

 

[Via!]

They obviously all read the threads . I most certainly would if I was one! Priceless free feedback and market research and willing, paying, even..... fawning in gratitude fanboy lab rats lol? They'd be totally bonkers not to. Anyway, aren't the mom&pop juice vendors all vapers themselves?

I WAS passing this certain vendors cards out like free cotton candy...to my friends, my physicians, folks I met on the street who asked...I would rave on about what a satisfied customer I was...well...all that free advertising stopped...I don't get paid (or even appreciated) for bringing customers to them...I won't say anything bad and name names...but I certainly won't work for them for free any more, either! If they can't take care of one lousy bottle of non-USA juice, which costs them less than $3...they are no more my "friend" than mr RJR Reynolds was...a one sided love affair...and they only wanted me for my money...I've moved on to small "mom & pop" shops...and KNOW that my juices are made right here in the USA, made with USA ingredients,by folks that vape their own stuff...not from unknown origins made from questionable ingredients in a perfumery during off hours...not sold to me by a non-Vaper who doesn't know a drip tip from a drip atty....

Support your favorite mom & pop vape shops, who LOVE vaping because they are VAPERS, by placing an order...not the non-vaping big-business who sells stuff only because the money is good in a new industry....

 

[dragonbone]

I WAS passing this certain vendors cards out like free cotton candy...to my friends, my physicians, folks I met on the street who asked...I would rave on about what a satisfied customer I was...well...all that free advertising stopped...I don't get paid (or even appreciated) for bringing customers to them...I won't say anything bad and name names...but I certainly won't work for them for free any more, either! If they can't take care of one lousy bottle of non-USA juice, which costs them less than $3...they are no more my "friend" than mr RJR Reynolds was...a one sided love affair...and they only wanted me for my money...I've moved on to small "mom & pop" shops...and KNOW that my juices are made right here in the USA, made with USA ingredients,by folks that vape their own stuff...not from unknown origins made from questionable ingredients in a perfumery during off hours...not sold to me by a non-Vaper who doesn't know a drip tip from a drip atty....

Support your favorite mom & pop vape shops, who LOVE vaping because they are VAPERS, by placing an order...not the non-vaping big-business who sells stuff only because the money is good in a new industry....

Hey Via,
Sorry, I don't really understand what you are trying to tell me. I do buy my my juices from mom&pop USA stores although I am not American and neither do I live in the US. Who are these big horrible vendors you are talking about? I for one LOVE and appreciate the Chinese companies like Health Cabin, because not only did the Chinese invent the ecig (and that is after all why we are all here today) and listen to what us vapers want and continue to grow with the vaping community. They also have excellent CS. Anything wrong? No quibble, no questions, immediate replacement and apology.

As for my juices, as I mentioned, I buy them from little stores that only open on certain days of the week (and we are all ever so grateful), and/or who don't bother to ship international but will gladly take my CC if I make other expensive arrangements to get my juices, and/or have their teenagers do unsupervised packing (and who knows what else) and make mistakes... etc. etc. Some vendors make you feel like they are doing you a favor by allowing you to buy their juices lol. Or who take forever to ship... or charge hugely inflated shipping charges, like they are shipping me diamonds or Kruger Rands!

In the beginning, when there weren't so many options available, we sucked it up, bad juices and all. Now I want a company who not only makes passable decent juices, but who appreciates my custom and will treat me with the curtesy I deserve as a paying customer. I think I have found that company Virgin Vapor! Just waiting on my samples now and I'm hoping and praying that they are awesome... but so far - absolutely fantastic CS. Even if the juices are just OK, I will try every single one of them before giving up, but I will probably be a loyal customer for my vaping life, just because of good, prompt, professional and friendly CS.

 

[FRANKSTER]

Dead wrong...and that is fact, to turn a quote. MadVapes, Good Prophets, LibertyFlights just to name a few big vendors whose CS was and is great...actually despite being big...and Bloog is huge yet their CS is some of the best I have ever dealt with, hands down.

And I would ask how you think vapers bow to vendors as I cant recall a single post of someone that felt slighted or screwed and simply said "oh well" and happily took it in the shorts...but frankly I dont care as it is apparent you are either trolling, simply glass half empty cynical miserable, or most likely both. I might question as to why but I get it now that I read a little closer...I've been to Staten Island.

Do the vaping world a favor and quit...everything sucks, its only about money, nobody really likes you, and they are conspiring against you anyway, right?

I will quit when I feel I would like to. I really do not think you have any idea what you are talking about. You are just one of the type vapers that I am always revering to who kiss the (Moderated) of Vendors. And btw, I see the glass completely empty if you need to know that. When you see my name on a post or thread...

 

[bamsbbq]

Lol go play in traffic.

I enjoy your thread frankster

Opinions are like a$$holes, we all have one. If you don't like the opinions stated here then click go back, exit or the little X.

I have had one particular vendor I was using go from fame to shame. They did help me kick analogs and I give them credit for that. I started buying liquid & DIY flavorings from them & noticed one batch i got tasted off no matter how I mixed it. Their way, my way, I contacted them about it and their response was
"it tastes fine to us - maybe its how you are mixing it."

Last time i ordered anything from them & last time I told anybody about them.

 

[NornSaber]

One Man's Food Another Man's Poison

 

[Via!]

Dearest missvdragon bone...there is NOTHING like a good, fresh juice, followed up by customer care!!!! But we both know that that when anything fresh survives ANY trans-world shipping, there is something lost in translation...after who knows how long it takes coming accross the pacific, the wait at the Port of long beach waiting to be off loaded, transported to distribution centers, then to a retailer...then with a wait on THEIR shelves...until I order that bottle....and, depending on that retailers purchasing practices, how quickly a product moves, what storage conditions the product is subjected to, etc...has caused the juice I receive to evolved into a FAR different product than the juice YOU receive....I have been sold juices that have an expiration date in the next few months...this is "extreme steeping" in my opinion....I just don't want to purchase a juice that was made 20 months ago, and have been stored in someone's outside storage shed, and endured two winters in Moravia, Iowa....

If I could be assured that I am receiving the same juice that YOU receive, I would have no problem purchasing THOSE...but, because I purchase my Chinese juices thru American retailers, I am not the one that the Chinese manufacturers are listening to, or getting CS from...my wants & needs are interpreted by "buyers" who are interpreting what they THINK are the needs of the majority of customers that they have yet to earn..they buy what they "think" will sell to the most people...for me, purchasing my juices from small manufacturers within my country is a better choice...as you said, the "mom & pop" shops YOU purchase from don't send internationally, so I won't get the opportunity to try the juices you vape, which I am sure is unfortunate for me...

No insult was intended toward the historically inventive Chinese culture which are not appreciated nor understood by all but a world history major like myself...ie: the four greatest in history; printing, gunpowder, paper making and the compass...where would humanity be without these inventions? (oh, and VAPING, of course). I apologize for appearing to be an "ugly American"...I should have been more specific that it wasn't specifically because the juices were from overseas, but because of the issues arising due to transportation/storage/shelf life....

As an interesting side note, I checked a few of my favorite USA juices that I used to purchase from one retailer, and discovered that even THEIR USA juices were over a year old when I received them...so the whole issue is with the retailer and not the source of the juice...that tends to indicate to me that this particular retailer is buying in quantities that their customer base cannot support....I much prefer purchasing hand-made juices, made in small batches as needed, and paying a few dollars more...I prefer quality over low price...(I don't shop at Walmart, either...)

I prefer to buy a $23 bottle of juice from the Neiman marcus juice shoppe, not a $15 bottle from Walmarts bargain bin...

 

[dragonbone]

But we both know that that when anything fresh survives ANY trans-world shipping, there is something lost in translation...after who knows how long it takes coming accross the pacific, the wait at the Port of long beach waiting to be off loaded, transported to distribution centers, then to a retailer...then with a wait on THEIR shelves...until I order that bottle....and, depending on that retailers purchasing practices, how quickly a product moves, what storage conditions the product is subjected to, etc...has caused the juice I receive to evolved into a FAR different product than the juice YOU receive....I have been sold juices that have an expiration date in the next few months...this is "extreme steeping" in my opinion....I just don't want to purchase a juice that was made 20 months ago, and have been stored in someone's outside storage shed, and endured two winters in Moravia, Iowa....

lol, that's hysterical. I don't know what planet you are living on, but shipping from the US to Japan takes 3-6 days (Priority 2-4). Not only that, but I can follow it from the moment it is scanned to when it arrives on my doorstep using our local tracker. Most countries have inwardbound tracking. I can guarantee you that; something shipped from one side of the US to another will take longer than it will take for me to get it here in Tokyo.

 

[Via!]

Lol go play in traffic.

I enjoy your thread frankster

Opinions are like a$$holes, we all have one. If you don't like the opinions stated here then click go back, exit or the little X.

I have had one particular vendor I was using go from fame to shame. They did help me kick analogs and I give them credit for that. I started buying liquid & DIY flavorings from them & noticed one batch i got tasted off no matter how I mixed it. Their way, my way, I contacted them about it and their response was
"it tastes fine to us - maybe its how you are mixing it."

Last time i ordered anything from them & last time I told anybody about them.

+1!!!! I credit and appreciate the three vendors who assisted me kick the analog habit, I appreciate the folks affiliated with the three vendors who educated me in the ways of vaping...who helped me grow, and become the Vaper I am...but I paid my tuition when I purchased their products...I still have MUCH to learn...but I believe that I have outgrown their product line and it is time to learn more somewhere else...my fame-to-shame vendor has changed too...and what they offer no longer fills my needs...it's time to be a big girl...so I bought a ProVari, and will start learning how to mix and then make my OWN juices...and have more control over the ingredients...that's ALL I mean...

 

[Via!]

lol, that's hysterical. I don't know what planet you are living on, but shipping from the US to Japan takes 3-6 days (Priority 2-4). Not only that, but I can follow it from the moment it is scanned to when it arrives on my doorstep using our local tracker. Most countries have inwardbound tracking. I can guarantee you that; something shipped from one side of the US to another will take longer than it will take for me to get it here in Tokyo.

You are missing the point that the retailer purchasing the goods is over-buying product to meet the needs of a customer base they haven't yet earned....the shipping of large amounts of juice is not sent airmail, it comes via ship, thru the port in long beach...but again...that's one small step in the grand scheme...the length of time that the retailer has it in stock, and not sold is the major issue...as I pointed out with the USA juices....

 

[dragonbone]

I recently rediscovered some of my 3.5 year OLD Totally Wicked juices. lol!!! I swear, no kidding. And they are awesome! (except the watermelon- still tastes horrible). I was actually discussing this on another thread the other day...

 

[Via!]

I recently rediscovered some of my 3.5 year OLD Totally Wicked juices. lol!!! I swear, no kidding. And they are awesome! (except the watermelon- still tastes horrible). I was actually discussing this on another thread the other day...

I haven't had the opportunity to test or review wicked in my blog...but they ARE on my "to-do" list...thank you for the input!

 

[Jim Bob]

because not only did the Chinese invent the ecig (and that is after all why we are all here today)

Actually the E-cig was invented in the US (patented in early 1960's in fact) it's a shame that it was not better marketed and hit main stream back then no telling how many lives would have been saved.

 

[Green Mtn Vpr]

I will quit when I feel I would like to. I really do not think you have any idea what you are talking about. You are just one of the type vapers that I am always revering to who kiss the (Moderated) of Vendors. And btw, I see the glass completely empty if you need to know that.

now THATS funny! I have no idea what I'm talking about...relating my experiences? Hysterical! And basing on growth and feedback for those companies it would seem many others feel the same. Case and point to my 'cynical' comment is that by my sharing good CS experiences it's ... kissing? I've been vaping a long time and bought more than my share of product from many retailers, and believe me, I've had my share of bad go's as well...and I've shared my poor experiences too in hopes of helping others at least be aware...but when a company does stand behind their products and has proven they value my business, they deserve the public appreciation just as much as a company that doesn't absolutely deserves the public scrutiny and relating both instances is actually beneficial to fellow vapers. Call me what you will, it's simply being honest, calling it straight, and looking to help the next guy/gal just as much as a company that has treated me right.

When you see my name on a post or thread....

Run along I will...apparently you cant take a differing opinion or the reflection of your own comments and as suspected what you apparently want is 'fully empty' fanboy replies.