Loongtotem - Terrible service

[kathyo13]

Hi all,

Just thought I'd do a review on service...
About four weeks ago I received a loongtotem mini that I had ordered. At first I was wrapped. it gives good smoke and the battery lasts all day after an overnight charge.
Then the battery died (you only get one battery with this one)
I have been trying to talk to these people to get a new battery for two weeks now and I just received an answer.
The answer I got was firstly (we will send battery with your next order) Not something I care to do if the product is inferior and they only have 4 flavours why would i spend another 100US on this???
when i told them that i couldnt afford another order right now, they advised me that I would have to ship it back to them (at my expense) so that they could fix it.
These people have no concept of customer service. I can only assume that they dont believe that the battery is dead and think that im a lier.
Then you have the saga of trying to talk to someone useful. i spoke to someone from the company on msn who told me after a while that i should email business at loongtotem. I still havent heard from them at all after two weeks. Then the same people told me to email info at loogtotem. havent heard back from that email yet either. I then added the info address to my msn and after a few tries got the above answers from them.
1. it shouldnt take two weeks to get in touch with someone useful.
2. if the msn link on the site is to people that cant make a decision, why have it there?
3. if they sent me a faulty product why should I be expected to make another purchase so that the original can be replaced?
4. why do I have to pay to ship the faulty product back to them?

My recommendation would be to steer clear of this company.
Very disappointing!!!!

 

[trog100]

a sad fast of life kathy is that people do tell lies.. both sellers and buyers..

loong totem tell lies.. being a long way away in china enables them to get away with it.. but then again getting freebies by saying the one u have dosnt work is all tooo easy for some buyers who tell lies..

the insistance of sending the product back does two things.. it provides proof the product is defective.. but above all it acts as a deterrent to the customer to take up their perceived rights..

which is what buying local is all about.. anything from china should be treated as buyer beware.. loong totem are not good people to deal with it seems..

being able to talk to them seems a key factor.. its the first hurdle placed in the way by a bad seller.. the placing of hurdles is not accidental..

trog

 

[dc2k08]

i'm sorry you got the loong treatment kathyo13. its been loong documented on the forum that they are unscrupulous merchants. They think they can play us all for fools. but they wont be in business much loonger as they continue to act in this way.

 

[lucisac]

YouTube - LoongTotem LT-V9 (DEAD IN 15 DAYS) Vs E-Xtrem-Cubain

 

[kathyo13]

thanks guys. i just wish i had looked at the forum before i bought it. ah well all i can do now is try to make others aware.

 

[Alper]

Very unhelpful, i agree. i think the majority of buyers (me included) get baited by the fact that there is so much vapor. What they don't realize is that its only because of the juice. its just so high in PG its not funny.

These ecigs are so badly built. The battery cover on my v9 fell off when i took it out of the packaging and the battery cut out in 3 seconds.

Will not be affiliating with them in any shape or form in the future.

 

[trog100]

the battery cut out is a safety thing.. it used to be five seconds.. however i have been told my wayne from HG that all new 901 batteries will be three seconds..

the battery cut off after xxxx seconds is built it.. its not a fault.. its deliberate..

trog

 

[lucisac]

Safety for the user or the battery?

 

[Miss Diane]

Hi all,

Just thought I'd do a review on service...
About four weeks ago I received a loongtotem mini that I had ordered. At first I was wrapped. it gives good smoke and the battery lasts all day after an overnight charge.
Then the battery died (you only get one battery with this one)
I have been trying to talk to these people to get a new battery for two weeks now and I just received an answer.
The answer I got was firstly (we will send battery with your next order) Not something I care to do if the product is inferior and they only have 4 flavours why would i spend another 100US on this???
when i told them that i couldnt afford another order right now, they advised me that I would have to ship it back to them (at my expense) so that they could fix it.
These people have no concept of customer service. I can only assume that they dont believe that the battery is dead and think that im a lier.
Then you have the saga of trying to talk to someone useful. i spoke to someone from the company on msn who told me after a while that i should email business at loongtotem. I still havent heard from them at all after two weeks. Then the same people told me to email info at loogtotem. havent heard back from that email yet either. I then added the info address to my msn and after a few tries got the above answers from them.
1. it shouldnt take two weeks to get in touch with someone useful.
2. if the msn link on the site is to people that cant make a decision, why have it there?
3. if they sent me a faulty product why should I be expected to make another purchase so that the original can be replaced?
4. why do I have to pay to ship the faulty product back to them?

My recommendation would be to steer clear of this company.
Very disappointing!!!!

Hi Kathy

i no exactly what you mean my first thread on this forum was akk about loong totem.

when i received mine way back when only half the e cig was in the package it arrived in which was very badly packaged in bubblewrap they conned me into spending another £70 to get the rest of the packaging and the rest of the order, we now have about 4 or 6 batteries which are totally useless , i am supposed to be returning 2 batteries to them which i will get round to do eventually but it's not cheap. i dont know how many cartridges we have but as ned says they will come in for a rainy day.

you just have to take it on the chin i'm afraid but who knows one day we may have the perfect e:cig ha ha

 

[trog100]

Safety for the user or the battery?

he he he.. supposedly the user but quite possibly the battery.. it says its to stop the user overdosing..mind u it would take pretty rare e cig to stand much chance of that happening...

trog

 

[Alper]

he he he.. supposedly the user but quite possibly the battery.. it says its to stop the user overdosing..mind u it would take pretty rare e cig to stand much chance of that happening...

trog

i know the cut off is deliberate, however 3 seconds is still to short especially for the v9. I'm compared mine to a "working" one and its buggered. Im tinkering with its insides atm. modding it etc

 

[trog100]

i know the cut off is deliberate, however 3 seconds is still to short especially for the v9. I'm compared mine to a "working" one and its buggered. Im tinkering with its insides atm. modding it etc

just for interest.. i just ordered 100 901 atomizers and fifty batteries from wayne at heavens gifts..

he tells me the new batteries have an electro magnetic switch.. they are a little over sensitive.. and from where we are talking..

they now come with a 3 seconds cut off instead of the old 5 second one.. i dont know why but they now do.. perhaps its simply to make them live a little longer..

when i told him it didnt matter we only cut the ends off and throw the rest away he told me it was a very uneconomical use of his new "high tech" batteries.. he he

i justified doing this by telling him UK labour was very expensive.. to which he agreed.. he he

trog

 

[lucisac]

It's quite a tough situation to be stuck in. A starter kit with one battery...just stupid. Now that it is dead, it will be a loong wait until you get the replacement.

 

[kathyo13]

not just a loong wait. it' will be a cold day in hell before i deal with them again.
I cant decide if i've been totemed or loonged. I like these terms as replacements for shafted

 

[lucisac]

You have been loonged...

 

[jigtg]

when i told him it didnt matter we only cut the ends off and throw the rest away he told me it was a very uneconomical use of his new "high tech" batteries.. he he

How much do you want for 10 batteries/cells?

 

[BrazilyanGuy]

I have 3 V9 and I didn't have any problem. I know that the service from Loong Totem is not good, but I think it's one of the best e-cigarettes. I really don't have any complains about it. The ammount of smoke is totaly outstanding.

 

[Monroe]

I actually tried ordering my first e-cig from loong. I had a loong wait till the 14th day after I placed my order to which they still couldn't provide me with a tracking number, or acknowledge when my order would be shipped out. I ended up opening up a paypal dispute and getting my money back that way...

They have the worst customer service I've ever seen @_@

 

[trog100]

How much do you want for 10 batteries/cells?

dunno.. we thought of putting them on ebay for micro RC airplane makers and stuff they must have some use and are impossible to obtain.. they are 08400 cells with small solder tags on each end.. about 130 mah and weigh very little..

we are gonna be collecting a few.. he he

trog

 

[Kate]

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