Madvapes needs a sticky for customer service reviews!!!!!

[dragit]

madvapes is unmatched in the customer service department...

A little patience and respect goes a long ways. This is a new industry and it will take years to work the bugs out. Give hoog a little time and he'll take care of ya

 

[parisbabe]

I have always had a first rate experience with madvapes....5 Stars on customer service!!!!!!!!!!!!!!!!

 

[Snowblind258]

Madvapes is awesome! Just got my 6th order, never takes longer than 2 days with basic shipping. Never had an order messed up.
I refuse to go anywhere else for juice! Madvapes has great juice, great prices, and great service!

 

[Phayah]

Unfortunately, I haven't had a good experience...

I just sent my Roughstack to be repaired and it has turned out to be very frustrating. The person I was speaking to in the support ticket told me it would be sent to the original address on the order. Well, after over a week of waiting to get my cap back I contact support again only to find out it was sent to the old shipping address on my account. The rep told me I needed to contact whoever received my package and that all orders were shipped to the address on the account?!

Of course, she did tell me they would send me a new cap IF I couldn't get mine back but I'm a little upset that they didn't acknowledge the mistake, expected me to track it down (and hope), and then wait even longer to get it. =(

*Edit* Issue resolved, but I can't say it was a pleasant experience. It has been around 2 weeks since I first sent the cap in via priority mail. She said I would get it Mon/Tues but the tracking says it is first class and I'm a long way from the east coast.

 

[radplane]

Gotten about $30 worth in giftcards from ordering from them. No complaints till about 2 months ago. Several 510 generic type atomizer have came that didnt match a 510. They've always replaced them untill last order I had a bad one, no response. =/ be nice if they would contact me.

Edit: Just made a big order anyways, will use again! Just please try a little harder in this area.

 

[Phayah]

Well, I'm happy that I did in fact get my cap today but it's not the same finish. It looks awful. I'm a little unsure what to do now. I don't want to wait another 2 weeks to get a matching cap but I hate the way it looks. =(

 

[phatglass]

Just wanted add one more CS attaboy to MV. These guys rock!! I live in NC and had an emergency and begged them to ship the same day. I get my stuff from MV in 1 day. They shipped it and it is on the way. I love this company!!! they have exellent CS which a big plus in this bussiness. Thank you Madvapes!!!!!

 

[Snowblind258]

Madvapes amazes me again, ordered at 3:30pm, by 4:05pm it was shipped, I thought for sure I would have to wait until the next day. I was fine with the wait but was wowed at the early shipping thank you once again madvapes!!

 

[isisrose1968]

I have nothing but absolute praise for Madvapes. I buy all my juices from them only so far. I also buy some other stuff. Prices are amazing on their juices (I haven't found a better price yet), they are great and their shipping and CS are the best. Also love their rewards program. A double high 5 for Madvapes from me!

 

[911sc4me]

I feel I must chime in here.

After 7 or so orders from Madvapes I finally ran into a problem. On my last order - my Maxi Roughstack was missing. I got everything else, but no Roughstack! What the ........?!?!

Anyway, this was Thursday evening. So I contacted Madvapes via the ticket system that evening and first thing in the morning I had a message from Paul saying he would look into it and shortly after - Cassie sent me a message that a Roughstack was being shipped out to me pronto!

I had it in my hand when I got home from work on Monday. That is service people!!!

It's not about the mistakes that are made - it's about how those mistakes are handled - and for that reason - Madvapes will always be at the top of my list.

Oh, and I placed another order today ...... that's how upset I am with their customer service!

A big thanks go out to Paul and Cassie.

-jason

 

[seadooman]

Thanks Madvapes for my last order, everything was correct and shipping was fast..By the way I love the Bauway Mega 510 batteries w/ the silver connector. Very smooth threading onto a cartomizer..
Mark