Merged old sticky threads (7)
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Nah - I wouldn't go that far unless there is no resolution to this - I still love the thing -
- And it does not look like it's ALL of them- is it?
Nah - I wouldn't go that far unless there is no resolution to this - I still love the thing -
On another thread Ludo sort of/kinda indicated that the "solution" would be the forthcoming V2 of the stick. He offered a body replacement. He did not actually say that the V2 has a better switch.
I'm not ready to give up on this yet. I'll hang on to this one so long as the switch has some function, and then request a replacement to V2 when it becomes available.
Starting to have switch-problems here too (not too bad yet but I understand it will be getting worse). I would like to get an idea of whether (almost) all have it, or just a small(er) part of them.
Right - Would swapping it out fix the problem? It would be nice to see some info from Janty on this - JEFF - LUDO - Hello? I sent a request of this nature in on the warranty form expecting to hear the standard "Just send it in we'll send a new on right out" - But have heard nothing back - Getting worse by the day - I guess when it stops completely I'll send it back - Has anyone had it stop completely? - Or does pressing hard on the sweet spot always seem to work? So far I can still make it work - So until I see that there is some assurance of a solution I'll keep using it - Still works great once I get the switch to engage.
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Right - Would swapping it out fix the problem? It would be nice to see some info from Janty on this - JEFF - LUDO - Hello? I sent a request of this nature in on the warranty form expecting to hear the standard "Just send it in we'll send a new on right out" - But have heard nothing back - Getting worse by the day - I guess when it stops completely I'll send it back - Has anyone had it stop completely? - Or does pressing hard on the sweet spot always seem to work? So far I can still make it work - So until I see that there is some assurance of a solution I'll keep using it - Still works great once I get the switch to engage.
Pressing at the bottom of the button is working very consistently for me at present. If I press anywhere else then it can be a bit hit and miss. Pressing at the bottom is doing it, though - and what a vape!
Same here with switch problem but I've found pressing the top of the button near mouthpiece more consistant. Sure would hate to send it back without version 2 in hand because I really like just about everything else with the stick.
LOL - for me the sweet spot is dead center and firm - So I guess no consistency in the inconsistency
As long as it doesn't fail outright I'll keep babying it - I just sent another ticket in to Janty requesting advice - Really want to know what % of the sticks are having this problem - If swapping it promises a better unit I will do it - The number of posts here about this issue seems low compared to the number of units sold - But that's just me guessing -
EDIT:
Just got response from Ethan - Response in less than 2 hours - Typical great service for me - Replacement on the way!
As long as it doesn't fail outright I'll keep babying it - I just sent another ticket in to Janty requesting advice - Really want to know what % of the sticks are having this problem - If swapping it promises a better unit I will do it - The number of posts here about this issue seems low compared to the number of units sold - But that's just me guessing -
EDIT:
Just got response from Ethan - Response in less than 2 hours - Typical great service for me - Replacement on the way!
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I queried about my failing switch and got a response within MINUTES!
The gist is that new sticks expected in on the 28th will have "some changes made which should make the unit much more user friendly."
I was advised to hold out until then if possible, but that if my stick failed completely it would be replaced at once.
How's that for transparency and responsiveness! I will certainly do as advised.
Thanks, Janty!
The gist is that new sticks expected in on the 28th will have "some changes made which should make the unit much more user friendly."
I was advised to hold out until then if possible, but that if my stick failed completely it would be replaced at once.
How's that for transparency and responsiveness! I will certainly do as advised.
Thanks, Janty!
My first stick stopped working after 2 days, switch problem, so I wrote email to Janty on their site and have heard NOTHING BACK, so I sent my stick back on the June 11th and sent another email and ordered a new one also to have a back up and now the new one after two days has stopped working also. I have not heard anything yet about the first one I sent back and now will send this one back also. They seem to get your new orders right out but ignore any warranties!!! What good is having a Janty, now two Janty if they don't work??? I am very disappointed in their customer service. Switch problems should have been fixed before shipping them in the first place. I have spent close to $200.00 on 2 Jantys and I have just what I started with NOTHING but my trusty DSE 901. Come on Janty you can at least answer emails and honor warranties.....
I am aware that Janty has since made the Stick unavailable until June 28th (when the upgraded Stick will be available) but stated that they will continue to fulfill orders that have already been placed. Does this mean that they will "roll the dice" on the switches and continue to send out potentially faulty items? I have one already with a dying switch and one in the mail and on it's way. You can bet your .... on June 28th I'm sending them both back.
Yea - I just don't know what to make of the spotty service reports - I have always gotten shockingly fast responses - They have sent me a new atty and a new Stick - Both were in the mail within an hour or two of my e-mail and without me having to send the old part in first - I think they are just getting buried and some just slip through the cracks - Hard to know that you have overlooked something - If you overlooked it - That is the nature of overlooking something - They are human after all and not a big huge company with 100's of workers - The hands that pack the boxes are the same ones that type the e-mails - I feel bad for all of you that have had trouble with them - I have had nothing but GOOD SERVICE and prompt attention
I emailed Janty about mine last Wednesday and had a new one by Saturday. Very responsive but it makes me wonder how all those reviewers missed this when all of us uncovered a switch issue within a week or so of getting the JS?
Ok well that explains why it wouldnt work for me. I thought it had something to do with the 901 adaptor. Soon as I put it in with a 901 atty it wouldnt work at all. now after reading this I will go try again finding the sweet spot...NICE
In all fairness, not everyonoe is having problems with their switches. I've had mine 1 1/2 weeks, and I'm not having any issues at all. (I am seriously knocking on wood.)
One week since OP and I think I have found the "sweet spot" . I am having less of the "cut outs" and no problem with it not turning on when I am using the sweet spot. Just an FYI, it seems that the sweet spot is at the very bottom of the button, farthest away from the cart. I think it needed a break-in period, or maybe I did, but it seems to be better now. I hope this is the case with others too.
. I am having less of the "cut outs" and no problem with it not turning on when I am using the sweet spot. Just an FYI, it seems that the sweet spot is at the very bottom of the button, farthest away from the cart. I think it needed a break-in period, or maybe I did, but it seems to be better now. I hope this is the case with others too.
The sweet spot seems to be different for different people - mine is dead center
Good for you - I though mine needed a break in period too but it is getting worse and worse.
Good for you - I though mine needed a break in period too but it is getting worse and worse.
great to hear - I still haven't been able to get a good answer on the percentage of buttons having the issue - Fingers crossed that my replacement will be a good one
Currently 22/74 in the poll thread.
I was going to get another one and use both until when and if problems arose and then one could be spare parts. Too late now.
My husband wrecked the button on our Dish remote. $50 to replace! He always used his thumbnail to depress the buttons, instead of the pad on his thumb. His thumb is pretty big, I think that's why he did that, so he didn't touch the adjoining buttons....
The little post underneath got scewed so it wouldn't push straight in anymore, I wonder if this switch is configured the same. I always use my thumb flat on the button, haven't had a problem, but I'm not about to un-stick the switch assmbly to find out what the post underneath looks like. Could this be a "guy" thing?
The little post underneath got scewed so it wouldn't push straight in anymore, I wonder if this switch is configured the same. I always use my thumb flat on the button, haven't had a problem, but I'm not about to un-stick the switch assmbly to find out what the post underneath looks like. Could this be a "guy" thing?
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