Sorry, I also misposted this on another thread...
I placed an order for a Kissbox Classic last Saturday and my CC was charged successfully. I was really excited when I saw the UPS pickup slip on my door after work last night. I got up early today to get my package. Regretfully, my order was incomplete however and I still languish in the world of analogs
I went to the website and they indicate they are out of town until the 15th. Sooo... I tried to enter in a heldesk ticket. I spent 20-30 minutes typing a description to be as clear as possible and an hour researching on the web to see if maybe i was stupid and see if perhaps i did have what i needed, but i was too impatient to figure out how to make it work (not the case). When I submit the ticket, it indicates that fields in my trouble ticket request are missing info, but each field is filled out completely.
Can anyone recommend a way I can contact them, or if someone from JUSA sees this, can you get in touch with me. If they can correct this, i will be more than willing to post the details of the response that they provide. Is there anywhere in the Greenville, SC area I can buy a switch retail?
Below is a copy of what i attempted to post in my ticket:
Title: Order 7319 Incomplete
Body:
Please see below: my contact is
dana.bell15601@gmail.com
Order Information
Order Number: 7319
Order Date: Saturday, 05 September 2009
Order Status: Confirmed
I ordered the following:
Quantity Name SKU Price Subtotal
1 KISSBOX CLASSIC EXTENDED SET (VERSION: BLACK; ) kissbox-classic-extended-set-MATTE BLACK USD134.95 USD134.95
1 CLASSIC CML CARTS (DENSITY: MED-11mg; ) classic-cml-carts-MED/11mg USD5.00 USD5.00
SubTotal : USD139.95
Shipping and Handling Fee : USD10.25
Tax Total : USD0.00
Total: USD150.20
Here lies the problem. According to the website, I am supposed to receive the following (HIGHLIGHTS INDICATE WHAT I RECEIVED):
The JANTY Standard KISSBOX Classic (new improved version) contains:
1 x separate exchangeable "Manual" Switch - 2.3 cm (RECEIVED QUANTITY ZERO)
1 x separate exchangeable "Automatic" switch - 2.3 cm (RECEIVED QUANTITY ZERO)
2 x special KISS Batteries- 5.3 cm (RECEIVED)
1 x JANTY Classic Atomizer- 4.7 cm RECEIVED
1 x special KISS charger and cable (RECEIVED CHARGER, NO powerline)
5 x cartridges (taste and density depending on availability) (RECEIVED)
Total length KISSBOX CLASSIC e-cigaret: 12.3 cm
1 x KISSBOX CASING (RECEIVED)
1 x Car Adapter (RECEIVED)
1 x USB Passthru system (RECEIVED, i assume this is the USB to battery device with the slot to add a blue LI battery into it for "wired" vaping)
As you can imagine I am very disappointed. The promptness of the order was great, but without the required items (especially the switches and powerline to charge the 3.7 v LI batts!!), I can't use this and since this is my first, I am really bummed to go buy another pack of analogues. has anyone else had this experience??
Second, let me say, the way this was packed, seemed really amateurish for the 130 USD paid. One box had an ill fitting lid and all of the parts (batteries, atomizer, etc.) had been rattling around together causing some (granted minor) surface blemishes. Please make this right as soon as possible.
I was recommended to Janty by an avid user who i know would be be surprised to hear of this experience. Please either contact me at this e-mail or by phone if this is more convenient (864) xxx-xxxx (deleted for this post. Until I hear from you, i am in a holding pattern.
dana.bell15601@gmail.com