Just wanted to give a big thanks to the MVS team for providing a truly amazing customer service experience.
I ordered a MVari stick and to my dismay the device stopped working after 15 minutes of use. I contacted them about this issue and after being unable to resolve the problem, they promptly remedied the issue by sending me a new one in lieu of me returning the defective device. I was rocking and rolling with a new one in 2 days. It's been working great for the past two weeks and although the transition from analogs has not been fully completed due to physical habituation (walking past a spot I would always light up at on my way to the train), I am really happy that I don't have to walk out multiple times at home to smoke.
A lot of people rate suppliers based on shipping, but a customer experience encompasses much more than that. Being able to get in contact with them, accuracy and resolving issues are much larger aspects that I take into account when I choose a place to do business with. Sarah at MVS was very accommodating and understanding of this and she was a great help
I referred my girlfriend to MVS and she was pleased with her order as well.
Thanks!
I ordered a MVari stick and to my dismay the device stopped working after 15 minutes of use. I contacted them about this issue and after being unable to resolve the problem, they promptly remedied the issue by sending me a new one in lieu of me returning the defective device. I was rocking and rolling with a new one in 2 days. It's been working great for the past two weeks and although the transition from analogs has not been fully completed due to physical habituation (walking past a spot I would always light up at on my way to the train), I am really happy that I don't have to walk out multiple times at home to smoke.
A lot of people rate suppliers based on shipping, but a customer experience encompasses much more than that. Being able to get in contact with them, accuracy and resolving issues are much larger aspects that I take into account when I choose a place to do business with. Sarah at MVS was very accommodating and understanding of this and she was a great help
I referred my girlfriend to MVS and she was pleased with her order as well.
Thanks!