My Quest - To Identify My Top 5 Vendors - Wanna Come Along? Or List Your Own!

[harleydiva]

I buy most of my gear and juice locally also, the woman I deal with has gone through what I'm doing. She is happy to give me advice and let me try things out before I buy them. I could save money by ordering online but I get a level of service from her that I can't get from an online store. Dealing with people face to face has become underrated in today's society.

I really wish I had the option to deal with a local brick and mortar vendor....

So far.....these are the vendors I'm dealing with that I feel really good about:

Dark City Vapor
Kick Bass Vapor
Backwoods Brew

I also had good customer service from Valleyvapor (CE3 cartomizers)
Altsmoke - Vison/Stardust clearomizers

 

[darkwitch]

my top 5 are lite cig, smokeless image, mad vapes, vapor king and blue mist

 

[Audio Weasel]

Vapor Kings: Bulk atomizers, Joye LR 10 pack for $46!
Kick Bass Vapors: Liquids, try the Hummingbird Nectar, it's teh NOMS
Vaperite: Liquids, the organic and natural lines are fantastic
Backwoods Brew: Liquids, doesn't EVERYBODY order from here?
Prime Vaping: Liquids, Haven't had a bad one from these people yet. Can't recommend them highly enough!

 

[Lethalp]

I have a fairly close brick and mortar that I used to go to till I figured out I could get everything better and cheaper online. So my quest for hardware and liquids began. So far these are ones I have ordered from more then once (lots have only gotten one order for one reason or another won't be getting s second)

Smokey Vapor, Vaping Zone, Madvapes for hardware
Altcig, Highbrow for eliquids (awesome flavors and above and beyond customer service and fast shipping)
Maximum vapors mods
DIY flavor shak for DIY ( yep it's expensive, but worth it, I just wait for a sale, plus Dawn is the OG in the eliquid biz)

There's my 2 cents

 

[sandscards]

My favorites so far are:

Vapor Kings- they are local to me and sell at pretty much their internet prices at the store!
Kick Bass Vapors- I have liked their juice and Cinnament started me staying off cigs
Hoosier e-cig supply- I like their prices and service. No BS type of site, you just order what you want and it shows up
Highbrow Vapor- Tried some of their juice and will reorder. Seems like high quality liquid
Got Vapes- Mainly to try out new and cutting edge vaping cartos and tanks. Fun to try the brand new developments

I use each for a different reason. These are the ones I have really liked so far but I am sure there are others that I will try and like in the future. I have just been ordering for a couple of months so kind of short on experience.

 

[izak]

Someone has to say myfreedomsmokes! They have great prices on juice (with huge breaks when you go over 60mL), genuine joyetech parts at good prices ($25 for the 5-pk of ego-C atomizer heads, e.g.), and regular coupons/sales. The juice is pretty good, too--the only fruity flavor I've ever liked is their Guava. They don't sell anything kr808, but they're great with what they've got. Also, great customer service; they get back to emails on the same day, and they lurk these forums.

 

[Mezzum]

You guys are rockin on your lists, there are vendors you all have listed I didn't even know about. I just ordered a 5v box mod from MaximumVapors, someone mentioned already, dang the mod was very well built, and $25 bucks to boot! The quest continues...

 

[donnah]

Madvapes (for everything! Their vv box mod is awesome and performs like my provari)
crystalclearvaping (for cartos and PG and VG)
Kickbassvapor (their warm sugar cookie is awesome!)
Goodprophets (for nic)
ecigexpress (for flavoring)

 

[9teej]

Here are mine:

Madvapes
The home depot of vaping. They have everything.

AVE
Love the juice.

Ecblend
Good juice great prices.

Empiremods
Love their stuff and they have great attys.

IKV
same as above

 

[Lethalp]

So u got yourself a mod from Maximum Vapors? Great to hear! So glad u like it. If u get a chance u should really come by and share a pic or a post on his thread. Lots of humor and updates on that one. Plus we are all a lil bit mad

 

[cmantis]

Wow I am surprised that DiscountVapers.com hasn't been mentioned. Eric has some terrific customer service and good deals.

 

[Str8V8ping]

Everyones top 5 will differ and im sure theres dozens that meet the criteria to make the list so its really a matter of personal choice. For me its

1MstsBakery
2Highdesertecigs
3DIYflavorshack
4madvapes
5Provape

Im sure im leaving out a few.

 

[kabonk]

I like
greenhouse one for atty's because I'm cheap
ecigexpress because they have a lot of different vendors flavorings in one spot
Super T for batteries
capella's because there flavors are tasty
I have found a new nic vendor I thick I'll try RTS I'm still using the last of my boxelder nic

 

[katann23]

1. Vape-a-licious for juice
2. Wizard Labs or Good Prophets for nic
3. Capella's for Flavoring
4. Madvapes for cartos and random things
5. Ms T's Bakery for juice

 

[Striker911]

Service is very IMP to me as a consumer if your product is not rite then I think you owe it to your customers to make it so. Be that as it may.
Provape,
21'st Century Smoke,
and Mountain Vapor are 3/4 places ive had to test the after sale service with. They all had my back.

Gotvapes has just blown me off. My ticket is still open since the 26th of last month. They say if it fires then its not DOA. Mine leaks. Id call that DOA. I had to go to the hardware store and buy more stuff to fix the product myself. Shows where you would stand with them in the same situation. Id be careful about Madvapes also since they have the same ticket system. Ive decided its not worth the risk IMO.

Forgot to add that Stomys Vapor Cellar is also on my "go to" list. They go above and beyond and you can tell they care as well. No service test and thats a good thing but they did let me add some things to my pre order tank that was due to ship and I did not have to pay for shipping on the other things I added. Props to SVC for sure.

 

[Vagablonde]

my freedom smokes ..nicjuice
Avejuice ..menthol drops..yumyum
cignot..customer service is tops!!!

 

[priorities]

Wow you guys who have 'vendors' to just drive to are so lucky!!! that is fantastic..there is NOTHING by me but the gas station junk ugh..I wouldn't touch that stuff...so that is a great thing for you all...I am new and just discovering online liquids..I went to and 'called' Altcig and they were fantastic..they 'Sunny' was so helpful..I bought a variety and yum..she sent samples too..fell in love with one of those..they keep making more..they are my favorite so far..good luck..you should go to these sites and 'talk' to them too..it's gives you a 'feel' for the customer service..all kinds of answers, etc...take good care all...will come back when I have more favorites...Lee

 

[six]

+1 for what Mickyrat said.

A couple of points to stress:

Some stuff only comes from one place. Super-t, REO, Notcigs, Provape etc are what they are. It's just lucky they are all top-notch in providing awesome products and serious about creating happy, repeat customers.

Viky at cignot goes way above and beyond. I particularly appreciate the little drawings of happy things like birds and flowers I find on my invoices.

Madvapes... well, I have seen a few customer service complaints. None of those complaints were mine. Hoogie76 has taken better care of me than any other vendor. There are a lot of top-notch vendors out there. Madvapes is king of the hill as far as I'm concerned. I got my black sparkle maxi RS as a preemptive customer service action. I messed up a connector on one of my RS's and ordered another whole top cap. hoogie sent me a brand new PV for my trouble even though I never complained and was just going to fix it myself. Madvapes is top notch. (and currently has the widest selection of cartos to be found).

I do have two juice vendors who have always treated me right no matter what. AVE and BWB are top notch.

 

[zapped]

1. Customer Service - A Rant, but some good advice

This alone will allow me to over look many other criteria. Sometimes businesses lose perspective and the importance of this very simple concept. "The Customer is Always Right", we have all heard it, it was taken from a Frechman who said "The Customer is Never Wrong" you can take it either way but it should be a staple belief in any business, especially now a days.

Just one individual with a little time and effort can create a firestorm of headaches, lost customers, lost profits for any company. YouTube, Twitter, Facebook, The BBB, Forums like this one, the whole Internet for that matter are an outlet to spread a disgruntled customers story.

Some businesses or owners brush aside these unhappy customers, thinking its just one angry customer, what can they do? This is a grave error. You see, there is no real way to measure the potential business lost due to this unhappy customer. How many people saw this persons Tweet or Facebook Posts or YouTube video? Of those who saw, how many people did they tell? How many potential customers did you lose do to one persons unhappy experience? 1? 10? 100?

Just as an example lets be conservative and say 5. If you lost 5 customers that spent $200 a month, your losing $1000 a month, $12000 a year. Is it really worth a potential $12000 a year, or a lot more, to alienate a customer for let's say a $10 tank? I have seen it done. Rant Over.

Mezzum

Not only is the customer NOT always right but more often than not, they dont have a clue what theyre talking about.Leave it to a frenchman to come up with a saying this preposterous.

Am not trying to troll your thread, but think about your first point for a minute.Saying the "customer is always right" implies that they are smarter or more knowledgeable about THE PRODUCT YOURE SELLING than you are.Its also frequently used as an excuse for spoiled customers to get their way when theyre trying to get something for free.People who quote that line often give customers with legitimate concerns or issues a bad name.Who here hasnt experienced that at some point in time or another?You bring up something thats a valid issue and the person in charge automatically thinks youre lying to them or trying to get it for free or at a reduced price.

Thats certainly not always the case, as many customers do have valid concerns and questions.A good business person knows its their job to listen and to offer possible solutions while maintaining the illusion that the customer is always right.Might sound like Im splitting hairs here but there IS a difference and quoting that trite and tired old line is the quickest way I know of to derail good customer service and a genuine rapport with whatever business youre dealing with.

Is it worth it to alienate a customer over a 10 dollar tank? Depends on the circumstances.With the amount of competition out there in the e-cig business, most vendors are running tighter profit margins than you think.In todays economy MUCH tighter.You might think youre getting awesome customer service when you get something like this for free but many cant afford to do it and some wont out of principle.Like I said it entirely depends on the circumstances.

 

[liveone]

Not only is the customer NOT always right but more often than not, they dont have a clue what theyre talking about.

Lol "the customer is always right" is not literal. It's an attitude to adopt in order to provide good customer service!