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My VaporBomb Customer Service story.......

Discussion in 'VaporBomb' started by hdpjr68, Nov 19, 2010.

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  1. OdinsChild76

    OdinsChild76 Full Member

    Jun 2, 2011
    Wadsworth
    Love,Love,Love the New Pineapple!!! Also I believe your green apple has become my favorite! :D
     
  2. Chica65

    Chica65 Moved On

    Jul 5, 2011
    Ohio
    We would like to hear a update on your Customer Service experiences with VaporBomb.
     
  3. ukeman

    ukeman PV Masher Verified Member ECF Veteran

    Supporting member
    Aug 22, 2010
    Kauai, Hawaii
    Vapor Bomb has always been the fastest service... they make them fresh I've heard, and they get them to you as fast or faster than any other vendor.

    I just ordered a Snickerdoodle a couple nights ago, and got shipping notice the next morning. It arrives fast. Good thing too, as a lot of their juice is great right off the bat... better later too.
    I know they had some problems with the Snickerdoodle recipe ingredients being hard to get, a while ago (few months back) but that is all fixed up now... it is fantastic!
     
  4. Chica65

    Chica65 Moved On

    Jul 5, 2011
    Ohio
    Thank You ukeman, happy you had a good experience :)
     
  5. Chica65

    Chica65 Moved On

    Jul 5, 2011
    Ohio
    ukeman, is that your pup in your profile pic? too cute!
     
  6. ukeman

    ukeman PV Masher Verified Member ECF Veteran

    Supporting member
    Aug 22, 2010
    Kauai, Hawaii
    yeah and she's the Bomb like your avatar....
    she was about 4 months then; a miniature lab/retriever... her obsession is digging for sand crabs at the beach every day and swimming in the waves. She's about a year and 1/4 now and weighs about 20 lbs full grown.
     
  7. Chica65

    Chica65 Moved On

    Jul 5, 2011
    Ohio
    I was thinking lab, she's a beauty. Their one of the best dogs :) I have a chihuahua mix... he enjoys barking at his shadow lol
     
  8. swedishfish

    swedishfish Vaping Master Verified Member ECF Veteran

    Dec 28, 2010
    NJ
    Not only does Vapor Bomb have the best juice but they have the best customer service by far of any vendor I've dealt with.

    I have never tried to contact them that I didn't get an almost immediate response and follow-up.

    During my last order, when I was the one that did a major screw up in ordering, Vapor Bomb went above and beyond in helping me out. I was completely shocked at how nice they were and I can't begin to tell you how much I appreciated it.

    Thanks so much for the great juice, great prices and outstanding customer service!

    Carol
     
  9. Chica65

    Chica65 Moved On

    Jul 5, 2011
    Ohio
    Hi swedishfish
    Thank you for the kind words and very happy to hear your pleased with our service :) It always makes my day to get such great feedback!
     
  10. mlinky

    mlinky ECF Guru Verified Member ECF Veteran

    Nov 22, 2010
    Kentucky
    I have been ordering from VaporBomb for almost a year. My all day vape is Fire n Ice. It ships out quickly and always arrives in good order (with a free sample :)) I once ordered my Fire n Ice at 24 mg and received bottles marked 8mg. I sent an email to customer service that evening, and got a shipping notice for the replacement product within an hour :shock:

    Amazing customer service and a darned nice company to deal with. I never have any qualms about recommending VB to anyone.

    LOL, won a T-Shirt too. Love it! Thanks chica!! :laugh:
     
  11. Chica65

    Chica65 Moved On

    Jul 5, 2011
    Ohio
    Thank you for the great review :) & you are sooooooo welcome on the t-shirt! My family & I have been going through a rough time but I really look forward to getting on ECF. The threads I get to read and the great feedback I get from customers really makes my day. We truly do have the best customers :)
     
  12. HzG8rGrl

    HzG8rGrl Trippy Tip Hoarder Verified Member ECF Veteran

    Nov 11, 2009
    *The Swamp*
    Once every 6-8 weeks I place an order for my all day juice, Oba Oba. Well, I placed my order last week during the vet' sale (which I always miss) and screwed it up. My confirmation came into my e-mail and I just glanced at it-yep 2-30ml bottles.
    I received a call in a couple days and it's Harry saying hey dummy-you screwed up your order and we sent an email-do you want your juice or no(my words-not Harry's)? The morning of the call I had received a couple more e-mails that stated the problem. I was headed to the phone to call Harry when mine rang-LMAO.
    In the confirmation it stated the problem but since I only glanced at it for bottle # and flavor, I missed the problem. Thanks VB Crew, what a great group of guys and gals!

    Note to self: Always read through the confirmation, it could confirm that I am an idiot from time to time.
    Thanks-❤ ya, HZ
     
  13. Chica65

    Chica65 Moved On

    Jul 5, 2011
    Ohio
    Your welcome happy it got caught for you :) Thank you for the great review!
     
  14. simplyrock

    simplyrock Super Member ECF Veteran

    Mar 1, 2010
    Michigan
    VB has the best customer service hands down... I dont feel like an order # or just a customer... They make me feel like family... Harry and Jerry are awesome ppl... Even though i havent met Yo she seems awesome as well... That and the best juice ive had keep me comming back...
     
  15. Chica65

    Chica65 Moved On

    Jul 5, 2011
    Ohio
    Thank you :) I know I have gotten to know some of our customers so well they feel more like family then customers ;) SWEET PIC BY THE WAY... Wish I would have been part of the VB Squad back then
     
  16. Detroit

    Detroit Senior Member ECF Veteran

    Dec 6, 2011
    akron,ohio
    i ordered my first order last tues got it that thursday. i was supprised it go here so fast with standard shipping and when i opend the pack they threw in a free samle! i read topics and notice they always do this which is VERY nice of them and i love that they do this, even when im broke ordering what i HAVE to have i could try somthin' new!! :D Thank You VaporBomb.com!!
     
  17. Mich1370

    Mich1370 Super Member ECF Veteran

    Jan 6, 2011
    Barberton,Ohio
    Ur more than welcome Detroit!!
     
  18. zara1269

    zara1269 Super Member ECF Veteran

    Nov 21, 2010
    Ohio
    I haven't ordered from VB in awhile...just b/c I want to buy hardware and juice at the same time to save on shipping...but I broke down and ordered from them on Sunday and got confimation that it shipped yesterday, but oddly no tracking info. Can't wait to get my Oba Oba, hopefully it doesn't take too long to get from Akron to Columbus lol. Got some Liquid Amber and have no idea what to expect on that one. It's been too long and I am already jonesing for my Vapor Bomb good. I have always been impressed with their customer service.
     
  19. JohnWillyson

    JohnWillyson Super Member Verified Member ECF Veteran

    Dec 18, 2011
    Texas
    My first order from vaporbomb last week came in monday. Rather quick!

    First e-juice vendor I have used, and yes I too got the free sample! Really happy with what I got so far (arctic ice is a menthol lovers dream!)

    Definitely will come back for more soon!
     
  20. zara1269

    zara1269 Super Member ECF Veteran

    Nov 21, 2010
    Ohio
    Update: Ordered Sunday...got my juice yesterday (Tuesday). Got my tracking info this morning (Wednesday). Lol. Nothing but love. :) Order was correct and I got a lovely free sample of Mango. Thanks for the great service again!! :)
     
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