If you've got internet access you can order from anywhere in europe easily.
Welcome to the friendly bunch by the way
smok are known for bad quality control and this sort of thing happens all to frequently. The best I can suggest is to try and take it apart to get into the wires and board. It may be something as simple as a loose wire on the battery contacts.
Otherwise...lots of decent mods out there....
Drag 2 Voopoo
vaporesso polar or lux.
Geekvape aegis.
And lots more...generally anything from the above three brands are pretty solid.
I'm sorry you've had a bad experience....hope you get it sorted
