I put a note in my last order that I couldn't get the codes to work. Is it working now?
NHaler Support thread and Coupon Code!
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I put a note in my last order that I couldn't get the codes to work. Is it working now?
I think I already know the answer to this question: Will the coupon code work for purchasing a Darwin (when they become available)?
Hi Drew, nice of you to have a section for customer questions.
I recently placed an order (Invoice ID: 0000024228) for:
2 (5 ea.) jumbocart-BLK KR808D-1 Jumbo Cartomizers (3 Ohm) Color: Black
2 (5 ea.) jumbocart-ST KR808D-1 Jumbo Cartomizers (3 Ohm) Color: Stainless Steel
and a couple KR808D-1 batteries.
I was sent very large cartos (I've never seen any this big around before) and they will not fit on a 808 batty. Unfortunately, I put some juice in one before I noticed they were not going to fit anything I have.
I sent an e-mail to your gmail address and it was answered by a very polite lady who said "please return the cartos to us along with a note stating the problem and we'll make sure to send you the correct style. We will be unable to replace the one filled carto."
I'm not whining, crying or bashing anyone. I know mistakes happen and in fact I get tired of reading that sort of thing on ECF.
But I sure would have thought it would be nice if nhaler had said they were sending the correct cartos today and for me to return the ones I received. As it is now it will be two - plus weeks before I get the mega-808's.
So, I'll pay to send these back, and I'll pay for the carto I put juice in, and I'll wait for the cartos. But like I said, it sure would have been nice that as a customer I would have been trusted enough to return these to you while replacements were sent.
Thanks for listening.
I recently placed an order (Invoice ID: 0000024228) for:
2 (5 ea.) jumbocart-BLK KR808D-1 Jumbo Cartomizers (3 Ohm) Color: Black
2 (5 ea.) jumbocart-ST KR808D-1 Jumbo Cartomizers (3 Ohm) Color: Stainless Steel
and a couple KR808D-1 batteries.
I was sent very large cartos (I've never seen any this big around before) and they will not fit on a 808 batty. Unfortunately, I put some juice in one before I noticed they were not going to fit anything I have.
I sent an e-mail to your gmail address and it was answered by a very polite lady who said "please return the cartos to us along with a note stating the problem and we'll make sure to send you the correct style. We will be unable to replace the one filled carto."
I'm not whining, crying or bashing anyone. I know mistakes happen and in fact I get tired of reading that sort of thing on ECF.
But I sure would have thought it would be nice if nhaler had said they were sending the correct cartos today and for me to return the ones I received. As it is now it will be two - plus weeks before I get the mega-808's.
So, I'll pay to send these back, and I'll pay for the carto I put juice in, and I'll wait for the cartos. But like I said, it sure would have been nice that as a customer I would have been trusted enough to return these to you while replacements were sent.
Thanks for listening.
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I can't find the field to enter the coupon code. Can someone help me out? The problem is probably me...
^What he said^
I ended up just placing my order without the discount, since the discount code field seems to not be there. This is my first order with NHaler. Ah well, maybe Drew will throw in a little surprise to make up for it.
I ended up just placing my order without the discount, since the discount code field seems to not be there. This is my first order with NHaler. Ah well, maybe Drew will throw in a little surprise to make up for it.
Hey Smoking Guns, I just got an email back from nhaler and found the box for the code. It is right at the top of the payment section in checkout. I would have sworn it wasn't there a few nights ago! Again, I may have just been blind...
Are your 801 carts the ones with hard or soft whistle tips? The reason I ask is the soft tips work great on the Go-Go and alot of users are wanting them.
I'm so sorry if this big thread has answered this question already but, where do I get my Darwin from Nhaler banner, please?
I placed an order yesterday, entered the coupon code & didn't get the discount either.
It's all good though, because his shipping is super cheap.
It's all good though, because his shipping is super cheap.
Hi Drew ... This is Brandi ... I have spoken to you numerous times thru emails regarding certain questions, yadda yadda ... I also have told everyone i LOVE YOUR ATOMIZERS THE BEST !!!
Please read your email , cause for some reason it went to Aisa , and her reply to me was very short , very blunt and not much help and all ... then again no reply .... Finallly i sent her an email .... no bad words , but im not a happy camper ... at least 6 people dont wanna order from u now , just because of the way she handled my email and her NOT EVEN RESPONDING ...
I even said ... I would rather deal with Drew , he is alot more helpful and nice !
instead of going into it here maybe you can read what i wrote her and she wrote back ??
anyways ... Totally bummed about the customer service with AISA ....
still love your attys , but i was so ...... when my sit n go broke i went to some site i never even heard of ... That how upset she made me ... and i think the fact that she didnt even reply to my message about how unsatisfied i am with her , made me more angry and think ... WOW THIS GIRL COULD CARE LESS ..
Anways ,,,, I know YOU do ....
I wonder if it will make it to u .....lol
By Drew ...:-(
Please read your email , cause for some reason it went to Aisa , and her reply to me was very short , very blunt and not much help and all ... then again no reply .... Finallly i sent her an email .... no bad words , but im not a happy camper ... at least 6 people dont wanna order from u now , just because of the way she handled my email and her NOT EVEN RESPONDING ...
I even said ... I would rather deal with Drew , he is alot more helpful and nice !
instead of going into it here maybe you can read what i wrote her and she wrote back ??
anyways ... Totally bummed about the customer service with AISA ....
still love your attys , but i was so ...... when my sit n go broke i went to some site i never even heard of ... That how upset she made me ... and i think the fact that she didnt even reply to my message about how unsatisfied i am with her , made me more angry and think ... WOW THIS GIRL COULD CARE LESS ..
Anways ,,,, I know YOU do ....
I wonder if it will make it to u .....lol
By Drew ...:-(
I understand how your feeling Brandi. On March 25th I posted on here about an order for some 808D-1 Jumbo Cartomizers that I ordered and was sent the wrong cartos. I returned the wrong ones to nhaler per Asia's instructions and at the end of the week e-mailed her to ask if they had been received.
And, like you, no response.
This isn't the nhaler I've heard so many good things about. For example, some of my friends have bought Darwin's from nhaler and have done nothing but brag about the unit and service they were given. I read somewhere on this forum that Drew was in China (I hope the writer wasn't joking and he very well may be there). I'd like to think that at some point in time Drew will make all this right for both of us.
I'm not giving up on nhaler and Drew just yet.
And, like you, no response.
This isn't the nhaler I've heard so many good things about. For example, some of my friends have bought Darwin's from nhaler and have done nothing but brag about the unit and service they were given. I read somewhere on this forum that Drew was in China (I hope the writer wasn't joking and he very well may be there). I'd like to think that at some point in time Drew will make all this right for both of us.
I'm not giving up on nhaler and Drew just yet.
Hey Guys...Just saw this and will check into both... I have some questionable returns here that my staff leaves here when they are not clear or there is a note missing...I just got back from Punta Cana so there are a few things that have been delayed and I apologize for that. Thanks
Drew
Drew
Hey Drew, the correct cartos that I had originally ordered arrived today.
All is well.
Hope you had a good trip. Punta Cana has some fantastic beaches and real nice golf course. Great place for a little vacation!
All is well.
Hope you had a good trip. Punta Cana has some fantastic beaches and real nice golf course. Great place for a little vacation!
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My last order also didn't reflect the coupon code like the order the week before did. It's only $3 but on top of shipping costs to send back a faulty battery and then 3 out of the 10 cartos not working, well it adds up.
I sent a request to return the battery through the website, then I posted it in the GoGo thread with my invoice number as you requested. I never did hear from you so I went ahead and sent it back with a note. That was a week ago and I still haven't heard a word from anyone. (BTW I always check my spam folder.)
Thanks
I sent a request to return the battery through the website, then I posted it in the GoGo thread with my invoice number as you requested. I never did hear from you so I went ahead and sent it back with a note. That was a week ago and I still haven't heard a word from anyone. (BTW I always check my spam folder.)
Thanks
Hello,
I made an order last week, order #0000024610 and there are a few problems with it.
1) It came in a flat rate envelope. The bulk of the Go-go box caused a tear in the envelope likely when something else was put on top of it or it went through a machine at the post office. Everything fell out except for the Go-go and a single pomegranate lung juice. The post office delivered it to me in the torn envelope and a sticker saying "possibly damaged". I've spent the last week at the shipping department at my work and the local post office trying to find the stuff but it is nowhere to be found.
2) One of the batteries on the Go-go will not charge. I've had it hooked up to the charger all night but it never turns green.
I contacted someone at nhaler by email and explained #1 but the response I got was akin to "not my problem, it says delivered". The post office marks the tracking as delievered even when they deliver it ripped opened. I wasn't expecting a refund but at least some small amount of sympathy or understanding would have been nice.
I was hoping to make nhaler one of my sources for this new habit but the customer service for me has not been great so far. I am confused because there are so many here who say nhaler has great customer service.
Maybe this support thread is the way to get good customer service?
Edit: Seems I did not follow up on a private mail and had the wrong impression on Nhaler customer service. I now see why those around here talk about exceptional customer service! Now back to the dinner table to finish eating the crow.
I made an order last week, order #0000024610 and there are a few problems with it.
1) It came in a flat rate envelope. The bulk of the Go-go box caused a tear in the envelope likely when something else was put on top of it or it went through a machine at the post office. Everything fell out except for the Go-go and a single pomegranate lung juice. The post office delivered it to me in the torn envelope and a sticker saying "possibly damaged". I've spent the last week at the shipping department at my work and the local post office trying to find the stuff but it is nowhere to be found.
2) One of the batteries on the Go-go will not charge. I've had it hooked up to the charger all night but it never turns green.
I contacted someone at nhaler by email and explained #1 but the response I got was akin to "not my problem, it says delivered". The post office marks the tracking as delievered even when they deliver it ripped opened. I wasn't expecting a refund but at least some small amount of sympathy or understanding would have been nice.
I was hoping to make nhaler one of my sources for this new habit but the customer service for me has not been great so far. I am confused because there are so many here who say nhaler has great customer service.
Maybe this support thread is the way to get good customer service?
Edit: Seems I did not follow up on a private mail and had the wrong impression on Nhaler customer service. I now see why those around here talk about exceptional customer service! Now back to the dinner table to finish eating the crow.
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Im not going say anyone is being dishonest here but this is what i ahve got.
I got an email asking where the package was ...when we sent you a confirmation , you said that the package said delivered but you hadnt recieved it but it may be floating around in your building, being you had it delivered to your work.
Then you said in your email that you recieved the package and some things were missing(and that you werent concerned) and that you would check in your building because sometimes things showed up later. You asked for future orders to be delivered in a flat rate bubble mailer or box which I have implemented already.
We have had no emails requesting assistance with your Go-GO battery as there is a simple fix for the issue you are having.
If you would send an email to DGLiem00@gmail.com we will promptly attend to your issues as best we can. We also answer the Phone 7 days a week between the hours of 12 and 5 pm EST and later 6 or 7 pm) on Fridays, Saturdays and Sundays and would be happy to walk you through any issues.
Sorry your frustrated and having a problem.
Drew
I got an email asking where the package was ...when we sent you a confirmation , you said that the package said delivered but you hadnt recieved it but it may be floating around in your building, being you had it delivered to your work.
Then you said in your email that you recieved the package and some things were missing(and that you werent concerned) and that you would check in your building because sometimes things showed up later. You asked for future orders to be delivered in a flat rate bubble mailer or box which I have implemented already.
We have had no emails requesting assistance with your Go-GO battery as there is a simple fix for the issue you are having.
If you would send an email to DGLiem00@gmail.com we will promptly attend to your issues as best we can. We also answer the Phone 7 days a week between the hours of 12 and 5 pm EST and later 6 or 7 pm) on Fridays, Saturdays and Sundays and would be happy to walk you through any issues.
Sorry your frustrated and having a problem.
Drew
I thought I had sent an update on the missing stuff but just did to dgliem00@gmail.com
I saw "NHaler Support thread" so thought this was the goto place for help but will try the other methods you mentioned before coming here.
Thanks
I saw "NHaler Support thread" so thought this was the goto place for help but will try the other methods you mentioned before coming here.
Thanks
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