Not how you do business.

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Dana A

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I understand why the small business's have to do this. On the flip side I am so afraid that I will love their liquids and be unable to get them that it stops me from trying them at all. I have 1 liquid that I buy. Just 1. If I find one that I like better I will probably only want to buy that one. I know that's not really the norm though.
 

Myrany

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I DIY 95% of my juices. The other 5% I buy in huge quantity when I do order. That way I do not have to deal with such things more than once or twice a year. I respect a companys right to decide when and for how long they are open. In the real world stores have hours of operation. Not everything is 24/7. I don't see much of a difference.
 

Rickajho

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How not to do business is taking 5 orders or 500 - and not delivering them in a timely manner or not at all. We have more than one example of that going on here, not just with Ms. T but with some places selling hardware which turned into vaporware - and not the kind you were hoping for.

Accepting payments for goods you have no reasonable way to deliver is not how you do business. A place that says "no" when they know darned well they have reached their capacity is one way to do business. You may not like it, but at least you weren't allowed to place an order for goods you may have never received, or not in a timely manner. Then we would have the second "not how you do business" thread when you didn't get your liquids in 3 days.

Sorry, you can't win this one. I might want to order from AIV but I probably never will. My personal vaping world has never revolved around only one liquid from only one supplier. I might be missing out on something good, but it's also my choice to not want to take a flying leap at a web site once a week, hoping I can get an order placed before demand crashes the server. Like or not, it is their right to operate their business to the size and scale the owner chooses to. I don't like it, but that doesn't make it wrong - or un-American - either.
 

Miira

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I'd rather they decline my order than have to wait over a month due to back orders. However, if it happens frequently, I'm going to find another vendor. Never expanding will eventually sink their business, as new customers have been turned away for too long and old customers don't stay around forever, for various reasons.
 

BillyWJ

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I don't really care about that stuff. I always wonder if I'm paying extra for all that. I really only vape what is in the bottles. :)

I agree that it's okay to close when capacity is reached. As long as the vendor realizes you may place an order elsewhere, and then they may never see you again if you find something good at the other place. ;)

Every year you notice the top vendors seem to change.....there are tons of new ejuice makers entering the business. I bet next year's lineup won't look anything the same as this year's.

As it should be. Why should companies still be top, just because they're around? IBM anyone?

AiV is worth the effort, in my opinion. I'm a sucker for the extras, too. Life's too short, little things like that count. In fact, every vendor I've ordered from has personalized the order one way or another - you might think "You rock!" on the back of the envelope your Boba's Bounty doesn't matter, but it counts with me. Unless it's done in a printing press and it's on every envelope.

If presentation didn't matter, the high end restaurant trade would disappear overnight. A chef showing pride in his cooking is awesome. And I'll pay extra for it.

Variety is good. I'd hate to only have 2 companies to choose from, who know they have a captive market and quality drops, I love that there are small companies who care, who try, and who go above and beyond just taking your money. It's fun! Life should have fun in it!
 
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BillyWJ

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How not to do business is taking 5 orders or 500 - and not delivering them in a timely manner or not at all. We have more than one example of that going on here, not just with Ms. T but with some places selling hardware which turned into vaporware - and not the kind you were hoping for.

Accepting payments for goods you have no reasonable way to deliver is not how you do business. A place that says "no" when they know darned well they have reached their capacity is one way to do business. You may not like it, but at least you weren't allowed to place an order for goods you may have never received, or not in a timely manner. Then we would have the second "not how you do business" thread when you didn't get your liquids in 3 days.

Sorry, you can't win this one. I might want to order from AIV but I probably never will. My personal vaping world has never revolved around only one liquid from only one supplier. I might be missing out on something good, but it's also my choice to not want to take a flying leap at a web site once a week, hoping I can get an order placed before demand crashes the server. Like or not, it is their right to operate their business to the size and scale the owner chooses to. I don't like it, but that doesn't make it wrong - or un-American - either.

Luckily for you, you can get AiV from other vendors.
 

sdennislee

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I DIY most of my juice but I do order one online. They never close but they do run out and when I try to order the item will show zero in stock. I don't see how closing is any different. Either way you can't order the juice until the catch up and rebuild inventory. Just not that big of a deal IMHO. In both cases the vendor is doing the honorable thing by not taking your money for a service or product they know they can't supply.
 

Robino1

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I honestly don't understand why the upset. If how a business does their business, there are sooooooo many vendors that can be chosen instead. If you're willing to jump through the hoops, go for it. If you're not, move on to someone else. People have complained about a certain vendors practices for over a year. They are still doing a strong business so there must be enough people that do not mind how that vendor operates.

There were quite a few new vendors that went through some growing pains. I was fortunate that my vendor managed to go through them and not have to close when a certain limit was reached. They did go through a period, very short few months, where it took 7-10 days for the order to be processed. They have since moved into a B&M, hired more staff and are thriving. It was worth the little bit of growing pains and I'm super happy they are doing so well. This last order I placed on Saturday night, I received shipping notice yesterday.

I had wanted to try one of the vendors that, for whatever reason, just haven't expanded their staff and continue to have those windows of opportunity to order. It doesn't fit with how I want to order so I just choose not to do business with them. I figure I won't know if or what I'm missing if I don't sample them. I think it would make me more upset if I finally got to try them and then had to jump through the hoops to get more. So, since I know it would upset me down the road, I choose to not even try to begin with.

All the complaining in the world obviously won't change how they do business. They've been doing it the same way for well over a year and still have a fan base. Why would they change? It works for them.
 

Rocketpunk

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This argument crops up all the time. Usually once or twice a month, not so much recently, though.

All sides of the argument have been brought to light, expounded upon, hashed, re-hashed, and the results are always the same: it's not going to change. Deal with it.

Same with Provaris/carto tanks vs. clearos/RBA safety. These things just go round and round.
 

440BB

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I expect liquid vendors who make their own blends to hit the wall at times if their liquid becomes popular. What they do about it is the key. One of my favorite vendors has had this problem, so they came up with an additional express line of liquids that are made in batches versus made to order. They expanded their lab and staff to accommodate the increased demand, so their quality hasn't wavered. If you want your liquid blended to your specific flavor profile, it adds a few days, otherwise they are open for business with many great liquids ready to ship.

Many people jumped into this industry without a plan, and haven't grown to serve their market. Bad business practices will eventually weed them out.
 
You all have very good and valid points here. Sorry to ruffle feathers and I did not single out any vendors or name names, as a few other did, but I am saying that there isn't another online store/industry where you go to there website and it says "closed for business" or "we will reopen next thursday at 3pm" that doesn't exist, and is ridiculous.(And I'm not talking about website issues or upgrades either) Take orders and give a time frame as to when you will receive the goods....just like every single other business other than firearms which there are a number of hoops to jump thru depending on which state you live in. So obviously I'm taking my business elsewhere just like anyone would. And I would love to address the issues with the FDA and government intrusion into are everyday lives but you would first need to understand the term "progressive" and understand that this is the #1 root of all problems with this country and specifically goes back about 100 years and basically started with the progressive tax code. Just look at alcohol, it is regulated under the Department of the Treasury, not the FDA or any other entity. Marinate on that one.
But once again. Sorry to upset you.
 
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Rocketpunk

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ten character
 

Robino1

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You all have very good and valid points here. Sorry to ruffle feathers and I did not single out any vendors or name names, as a few other did, but I am saying that there isn't another online store/industry where you go to there website and it says "closed for business" or "we will reopen next thursday at 3pm" that doesn't exist, and is ridiculous.(And I'm not talking about website issues or upgrades either) Take orders and give a time frame as to when you will receive the goods....just like every single other business other than firearms which there are a number of hoops to jump thru depending on which state you live in. So obviously I'm taking my business elsewhere just like anyone would. And I would love to address the issues with the FDA and government intrusion into are everyday lives but you would first need to understand the term "progressive" and understand that this is the #1 root of all problems with this country and specifically goes back about 100 years and basically started with the progressive tax code. Just look at alcohol, it is regulated under the Department of the Treasury, not the FDA or any other entity. Marinate on that one.
But once again. Sorry to upset you.

I get the frustration. Totally. But people do jump through the hoops therefore the business continues to operate in the same manner. If people didn't allow that behavior, it wouldn't continue. They allow the behavior by continuing to buy with those parameters in place.

I'm not upset. It is what it is. I choose not to buy from any business that deals that way. If others want to, that's on them. Let them keep perpetuating that business model. Thank goodness there are many other places that don't do business that way. It would upset me if more places start doing business that way and I had no choice.
 
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