I just want to tell everyone, especially Imagine, how grateful I am and how much I appreciate SI's customer service! I haven't had to figure out much, having ordered the small PCC, which works intuitively, so I figured it out on my own. But it sounds like the mega is complex enough that people need help. I just went
through this with a new clock radio I bought. It has all the bells & whistles, which sounds good, but to set it up is a nightmare. The instructions don't really tell you enough, so I tried to contact the company that makes the darn thing. First, I e-mailed them, and I got an e-mail back repeating the message I sent to them, so I e-mailed back to tell them that, and the reply did the same -- repeated! So today I phoned the company, and I had to hunt the Web site to get the phone numbers. I got connected to someone who helped me figure out how to set the clock, but I could tell he was losing patience with me. I kept thinking, "The people at SI wouldn't be like that!" And there's this forum where everyone can help! The comparison is a stark reminder of how exceptional SI is, compared to other companies, when in an ideal world, this kind of service would be the norm. Thanks, Imagine and everyone else at SI who make your customers so happy, even when things don't go just right!