Hi, Im the proud owner of a new Volt kit. I have to say, Its AMAZING.
Only one complaint, and i wish i had none but i doI have a bat that came with the kit thats holding about a half hours worth of charge. Now, i cant be without 2 batt's, If i only have one, i will definately fall off the wagon and to me thats not an option. The broken battery is enough for me to take a hit here and there till my other is charged(about 1 1/2 hours). But heres the catch with customer service. They want me, to send them back the batt and they will send a new one. Unacceptable. That would leave me at the mercy of the analog's, they are only a block away and i do not want to goto that store for anything, let alone Cigs because i have only one Batt till i get the other.
As i stated Smokless Image is by far the best company ive delt with before my purchase. They answered every question without much time passing, and have even called when they didnt recieve a response from me right away.
But please, i hope someone can help me with this batt thing. I cant go back to analog's even if its for a few days. If i tell my wife i need to do that, It will cause much unneeded stress and make her question my whole ecig addventure. She doesnt understand that after the startup costs, i truely will be saveing money.
Thanks all:
Harry![]()
wow that is now at least 3 separate people complaining about a faulty battery, that is a shame!! You know I would be in an even worse position as a first time user if this happened to me as I live in Australia and postage takes WEEKS! Yes up to 3 weeks for them to receive the faulty battery and then post me back a replacement, that would mean 6 weeks trying to get by on one battery? I dont think so I would find another supplier of batteries immediately if that is what I would face! Thankfully as I said before I have now 6 batteries in total so I could afford to do that with one, but not a first time ex smoker placing first order omg!. I think SI might need to change their exchange policy on 1st orders to if they don't receive the faulty back they deduct the cost from the next order or some other honesty policy I don't know but people who are first time customers should be expecting decent quality stock without the stress of having to send things back and waiting weeks for a replacement! What is going on?
