I placed an order on 9/28 which still shows as processing. I’ve tried emailing with no replies. What’s the hold up? I’ve been getting my juice from you guys for over a year and have never once experienced this. What can I do to get this order shipped out? The order # is V100202562
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Hi there, very sorry to hear that, I've asked someone in customer service to get to the bottom of it and reach out to you.
I still haven’t heard anything from anyone. Is there something going on with the company? This have never happened with you guys before.
The customer service team said they've been trying to reach you both through your ticket and on the phone, maybe the ticket replies have been going to your spam folder?
I’ll check my spam folder. And my phone is out of commission currently, dropped it the other day so I won’t be able to make calls until tomorrow or after.
So it was in my spam folder. Sorry about that. It appears you guys are out of stock. So I replied to the email that I just wanted a refund. Unfortunately the vaping.com tobacco flavor juice is the only one I can tolerate. I have searched high and low and wasted so much money trying to find a tobacco flavor I enjoy and you guys are the only one. I’m super bummed. Do you have any suggestions on tobacco flavors that are similar? And do you have any idea when/if you’ll restock? Thanks again man. I really do appreciate your help.
Has anyone had any issues with vaping.com customer service? I placed an order, my card was debited immediately, but my account says no order was placed and no confirmation email was sent. I called the number, which is never answered and sent emails with no response. Anyone have any other ideas?
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