I put my order on 9/18 it is now 9/27 and I haven't been updated or anything. I know that sometimes these things can take up to 7 business days so seeing as this is the 7th business day I am a little concerned as to why I haven't been contacted or updated. I sent a few emails (no reply) and I have called the numbers I was provided on your website to no avail. My order V100198681. Any assistance in this matter would be graciously appreciated
Ordered 9/18 still no updates or anything
- Thread starter Christopher S
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Hi there, I'm very sorry I was off work the last few days, I've no-idea what's going on here, I've asked someone to reach out to you and get it resolved. I will make sure they get back to you asap!
Thanks for your patience, the team are in Las Vegas, so will be in in a few hours, someone will reach out then.
@low_tar_neil I am having a similar problem. Placed my order with vaping.com on 9/23 and it is still processing on 9/30. I haven’t been able to get through to anyone from the company via phone, email or social media. My order # is V100200867
if you ordered batteries that might be the issue. They are having some issues with their warehouse at the moment so if you have free shipping that may be the reason.
oliviamrotek,
oliviamrotek,
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I just ordered a small mod and some pods and paid for expedited shipping which makes it frustrating that I haven’t gotten any updates or been able to get through to any customer service. Let me know if you hear from anyone and anything is resolved
Hi there, sorry i'm just replying now, I did forward your post to the customer service team yesterday however, did someone reach out?
Yes! I got an email from customer support so hopefully this can be sorted out. Thank you very much @low_tar_neil I appreciate you forwarding my information and getting me in contact with customer support!
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