Partial Shipments

[jayvap33]

It has been brought to my attention that we are shipping partial shipments if an item has been ordered and is out of stock. Is there a provision being implemented to allow the customer to choose an alternate product to avoid a second order and therefore more shipping costs?

 

[Darrigaaz]

Huh? I'm confused... When did V4L start shipping out "partial" orders? This isn't some sort of new "policy", is it? Also, I thought the website was on a live inventory system, to help prevent somebody ordering something that was out of stock.

One other thing, I really don't think V4L would charge shipping on the other part of an order even if they did somehow send a partial order.

 

[jayvap33]

It's rare, but happens. Glitch or maybe simultaneous ordering, not sure, but it happens. The money for the item is refunded but the remaining order goes out as a partial shipment. I don't believe the shipping is refunded to the customer in this case...

 

[jmpublius]

Might explain why my order's still processing. Uh-oh

I don't get it. Is this from Vapor4Life, or did someone get an e-mail or something?

 

[phishtraveler]

never seen a partial shipment....once i ordered a pack of wowboy cartos...since they were out of stock, chad substituted a 30 ML bottle of juice and TWO packs of blanks. Very nice ; )

 

[jayvap33]

a post yes.

 

[mmcall12]

I have never got a partial order if they don't have they replace with something else, I will have my in my box today, hope, I will wait for one of the v4l personal to answer this.

 

[Morandir835]

Only time I had that happen Jayvap sir was when they were out of stock on an item. They sent me a gift certificate refunding what I paid. It wasn't a big deal at all...

 

[keyzygirl]

Whats the deal?Who did you speak to at V4L that told you this?

 

[chadley]

This is not standard policy. However, sometimes I have the fulfillment people do this if they determine that a suitable substitute is not available. I tested the idea of having my Cs team try to call every order that there was a problem with. THIS WAS A COMPLETE DISASTER!! We ended up playing phone tag for days, and orders were delayed. So instead of delaying an order, I have them credit the item that is out of stock. In my personal opinion, I would rather receive my order QUICKLY and be credited for the product next time. I hope this clears things up

 

[cbabbman]

Only time I had that happen Jayvap sir was when they were out of stock on an item. They sent me a gift certificate refunding what I paid. It wasn't a big deal at all...

Identical situation for me. No problem at all as I order CONSTANTLY...lol

 

[cbabbman]

...o instead of delaying an order, I have them credit the item that is out of stock. In my personal opinion, I would rather receive my order QUICKLY and be credited for the product next time. I hope this clears things up

I agree...

The only thing that could be helpful, if it's possible, is to have the order history page reflect actual status of the individual items in the order when it happens. For example, my second to last order was not a complete order as they were out of 2 of the products I ordered. While they credited me properly, the 2 items I didn't get were labeled as being shipped.

Not a big deal, but it would be helpful... or a nightmare...lol... depends on who you are and how you look at it.

 

[chadley]

This would be nice. Our system cannot do that though.....If we did it manually it would delay orders My goal is to NEVER delay an order.

I agree...

The only thing that could be helpful, if it's possible, is to have the order history page reflect actual status of the individual items in the order when it happens. For example, my second to last order was not a complete order as they were out of 2 of the products I ordered. While they credited me properly, the 2 items I didn't get were labeled as being shipped.

Not a big deal, but it would be helpful... or a nightmare...lol... depends on who you are and how you look at it.

 

[keyzygirl]

This is not standard policy. However, sometimes I have the fulfillment people do this if they determine that a suitable substitute is not available. I tested the idea of having my Cs team try to call every order that there was a problem with. THIS WAS A COMPLETE DISASTER!! We ended up playing phone tag for days, and orders were delayed. So instead of delaying an order, I have them credit the item that is out of stock. In my personal opinion, I would rather receive my order QUICKLY and be credited for the product next time. I hope this clears things up

Thank you Chadley!!I get it now,LOL!

 

[Joyce]

This would be nice. Our system cannot do that though.....If we did it manually it would delay orders My goal is to NEVER delay an order.

Applause! Applause! You da man!

 

[jbmcdan]

we appreciate you being super fast, chadley!

 

[Morandir835]

Chad sir you do an awesome job of that. Look at how many of us got our friday super sale orders by monday or earlier? It is highly appreciated.

 

[cbabbman]

My goal is to NEVER delay an order.

My goal is to make sure you never have to delay my order!

 

[jmpublius]

False alarm on my part. All my stuff has shipped in full. Can't wait.

 

[katz-in-boots]

In my personal opinion, I would rather receive my order QUICKLY and be credited for the product next time. I hope this clears things up

Thanks for clearing this up for us. For me, I'm not sure whether it's best to get the order quickly less the out of stock item, or to delay slightly to get to opportunity to substitute something else.
Email is an option, rather than phoning, there is no game of tag involved there.
(esp as having to order the something else separately to ensure adequate supplies, then re-order the out of stock item when it's available again, incurrs another two $25 international flat rate shipments)