Ok, so this thread has absolutely nothing to do with PV's or liquid, but I would really like to rant about this.
If the mods feel a need to close it, I don't mind. I'm not exactly sure what the forum rules are in the PIF besides the guidelines on how to PIF.
Anyway!
So a few weeks ago I bought a textbook from a website that had a decent return policy. It was an art history textbook that I needed for one of my online classes. I purchased the textbook and then got an email about my purchase; apparently the book I had bought was the instructor's edition. No where on the description of the book that I purchased did it say that it was the instructor's edition, so the frustration began.
I contacted my professor and she said that she would like me to get the student edition because the instructor's edition had smaller images in it because of margins for notes or something of that sort, and she wanted me to be able to view the images as large as possible.
So I follow the website's return policy by sending them an email with my order number and the SKU, they reply telling me that they will be waiting for the book. The book finally came in the mail a week later and since I was returning it, I just slapped a new shipping label on it and sent it right back to them. They receive it another week and a half later- I knew because I had been watching the tracking number like a hawk. I got no confirmation email from them about the fact that they had received the book until I contacted a CSR through email. She told me that it would take another 2 weeks to process it and give me my refund via paypal.
So by this time I'm all fine and dandy, I didn't need that 100 dollars right off the bat because I'm trying to budget my money as best I can.
But, oh, life is never quite that simple.
2 days ago I'm checking my bank statement making sure that I don't go over my budget for the week, and low and behold, paypal had charged me for the book...a SECOND time. You can only imagine how upset I was about it. Not a good thing to wake up to after only a few hours of sleep.
At this point, I'm 200 dollars poorer and a very unhappy camper. This is my schedule of events for the past two days:
10/12: Contacted the textbook seller's CS, they told me to call Paypal.
10/12: Contacted paypal CS who didn't speak very much english and told me the same thing over and over again. After requesting to speak to a supervisor, the guy stalls me for as long as possible. I get upset and hang up on him.
10/12: I call up my bank to ask them if they have recieved anything about the refund and how long it would take them to post it into my bank account once they received the funds. This guy was nice and answered my questions honestly, but go figure, the guy from paypal had completely lied to me telling me that the bank's policy was that it could take up to 30 days to post the funds.
I was sick of dealing with it at this point, and I was so upset that I didn't even bother to call paypal so my head wouldn't explode.
10/13: I call the textbook seller's CS, who tell me to call paypal again.
10/13: Paypal CS tells me to call the textbook seller again
10/13: Textbook seller tells me to call the bank and then paypal again and assured me that they have nothing to do with the funds being withdrawn from my account.
10/13: I finally call paypal back and request to speak to a supervisor before the CSR even asked me what my issue was after giving her my information. She tried to talk to me about it, but I got upset and forced her to give me up to a supervisor.
I finally got to talk to the supervisor who was very knowledgeable, and quite professional. She said that the funds being withdrawn from my account were not paypal's doing and suggested that we do a 3-way call with the bank's CS. We talk to the bank's CSR for a short period of time, and within 10 minutes of talking to them the entire situation was resolved.
Moral of the story:
I hate money.
I hate paypal.
I hate buying textbooks online.
and I love you guys.
If the mods feel a need to close it, I don't mind. I'm not exactly sure what the forum rules are in the PIF besides the guidelines on how to PIF.
Anyway!
So a few weeks ago I bought a textbook from a website that had a decent return policy. It was an art history textbook that I needed for one of my online classes. I purchased the textbook and then got an email about my purchase; apparently the book I had bought was the instructor's edition. No where on the description of the book that I purchased did it say that it was the instructor's edition, so the frustration began.
I contacted my professor and she said that she would like me to get the student edition because the instructor's edition had smaller images in it because of margins for notes or something of that sort, and she wanted me to be able to view the images as large as possible.
So I follow the website's return policy by sending them an email with my order number and the SKU, they reply telling me that they will be waiting for the book. The book finally came in the mail a week later and since I was returning it, I just slapped a new shipping label on it and sent it right back to them. They receive it another week and a half later- I knew because I had been watching the tracking number like a hawk. I got no confirmation email from them about the fact that they had received the book until I contacted a CSR through email. She told me that it would take another 2 weeks to process it and give me my refund via paypal.
So by this time I'm all fine and dandy, I didn't need that 100 dollars right off the bat because I'm trying to budget my money as best I can.
But, oh, life is never quite that simple.
2 days ago I'm checking my bank statement making sure that I don't go over my budget for the week, and low and behold, paypal had charged me for the book...a SECOND time. You can only imagine how upset I was about it. Not a good thing to wake up to after only a few hours of sleep.
At this point, I'm 200 dollars poorer and a very unhappy camper. This is my schedule of events for the past two days:
10/12: Contacted the textbook seller's CS, they told me to call Paypal.
10/12: Contacted paypal CS who didn't speak very much english and told me the same thing over and over again. After requesting to speak to a supervisor, the guy stalls me for as long as possible. I get upset and hang up on him.
10/12: I call up my bank to ask them if they have recieved anything about the refund and how long it would take them to post it into my bank account once they received the funds. This guy was nice and answered my questions honestly, but go figure, the guy from paypal had completely lied to me telling me that the bank's policy was that it could take up to 30 days to post the funds.
I was sick of dealing with it at this point, and I was so upset that I didn't even bother to call paypal so my head wouldn't explode.
10/13: I call the textbook seller's CS, who tell me to call paypal again.
10/13: Paypal CS tells me to call the textbook seller again
10/13: Textbook seller tells me to call the bank and then paypal again and assured me that they have nothing to do with the funds being withdrawn from my account.
10/13: I finally call paypal back and request to speak to a supervisor before the CSR even asked me what my issue was after giving her my information. She tried to talk to me about it, but I got upset and forced her to give me up to a supervisor.
I finally got to talk to the supervisor who was very knowledgeable, and quite professional. She said that the funds being withdrawn from my account were not paypal's doing and suggested that we do a 3-way call with the bank's CS. We talk to the bank's CSR for a short period of time, and within 10 minutes of talking to them the entire situation was resolved.
Moral of the story:
I hate money.
I hate paypal.
I hate buying textbooks online.
and I love you guys.
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