They've left three blogs now asking not to ask... They've been very clear about lead times and are about to shut down orders if it gets any bigger.
Then I would suggest shut the ordering system down until they are caught up enough to accept new orders.. But bad biz to threaten to move the payers' order back for asking about their order after they have already paid for their order. I do not like pre-ordering anything to begin with. But when you offer options for your product, this is what happens..
Good for the buyer, but not always to good for the seller in that respect.
Offer 2 colors with the same button color and the same battery and you can crank them out maybe a little faster.
I might even suggest sending a canned response when asked about orders instead of basically insulting a customer.
I am not faulting the company so do not interpret it that way. I just think it could have been worded differently, if in fact the email was responded to in the way the poster said it was..
The reason I felt I needed to ask was my lead time was exceeded, and I was wondering when mine would be shipped seeing people that ordered after me were already receiving their devices in hand...
I am sure that have been hit hard by orders and they are most likely doing all they can to accommodate every one so my hat is off to them for their efforts!
That is my take..