OK, I know Steve and crew are busy....most people understand that, some are irrational. Last time I moved it took me a week, and it was ten miles away, and I wasn't running a business. I can't believe people cry about the small things, and after bi*ching and trying to publicly insult these business owners......Steve still makes things right, and remains composed. I hope being disrespectful makes these people feel like a "big man". They sure do look like fools. Whenever I have seen a problem it was a mistake, or misunderstanding which was corrected in one way or another. I've never seen someone stiffed, or ignored by puresmoker. He makes things right even after people make a complete jerk of themselves. I'm not a fanboy, I just appreciate a company I can trust in. Yes, I get worried when I'm shaking my Riskee like a ketchup bottle, but there will be more. I'm glad that someone has such a great reputation, and quality product that they actually CAN sell out. I'm glad someone can keep a business going in these economic times so they can put food on the table, and support their family. Show a little pure respect.